UNIX, Linux, Sun Solaris, Mac OS X Phone-based Technical Support for

For small and midsize companies located in Winston-Salem North Carolina, Progent provides support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft technology. Progent has delivered remote troubleshooting to companies in all 50 states in the United States. (See Progent's customer testimonials). Progent also offers the expertise of CCIE-qualified engineers for challenging infrastructure problems, as well as the assistance of CISSP and CISM-certified security consultants to handle high-level security architecture and disaster recovery preparedness.

Progent's remote technical support services offer exceptional value due to the fact that they are equipped with the real-world experience and the advanced technology to solve the majority of information system problems quickly. This reduces direct costs because solutions require fewer chargeable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your office. Your organization saves additionally in incidental costs by minimizing or eliminating system outages and related losses resulting from business disruption, disgruntled customers and vendors, idle workers, and distracted executives.

Progent's pricing model for online support is structured to get the most out of your IT service investment. Progent bills on a per-minute basis for phone consulting, so you are charged just for the support that you receive. Unlike many online service organizations, Progent imposes no startup fee or minimum job duration. Progent's one-minute billing unit and simple model for billing eliminate scenarios where fast repairs somehow turn into large bills. Progent's skill at handling problems efficiently results in your company conserving cash.

Progent's Online Service Technologies
Over the years, Progent has refined an array of optimized tools and field-tested methodologies that allow the maximum degree of efficiency for remote consulting and troubleshooting for small and midsize business computer systems. Progent offers secure VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN access enables the engineers of Progent's online support team to connect to your company's system without breaching system security.

Progent's sophisticated technical support database application maintains extensive records of all service that Progent's customers have been provided. Progent's team engineers have the benefit of the records of services provided to every customer by every engineer. This database of issues and solutions is structured as a readily searchable internal database that allows Progent's online technical experts to share their knowledge with the whole team to ensure that the value of Progent's support grows over time. Progent's advanced certifications and working associations with key industry leaders such as Cisco and Microsoft permit access to other extensive support knowledge bases and allow priority access to vendors' internal engineering staff so Progent's remote service experts are able to arrive at optimal solutions promptly.

Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's phone support in Winston-Salem North Carolina or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for network support, visit Immediate Urgent Support.

Online Technical Services Available from Progent
Progent's phone-based network support professionals possess advanced credentials in a comprehensive set of disciplines. This breadth of IT skills permits Progent's consultants to manage practically any problem that may crop up in a small or midsize business information system. Credentials earned by Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Associate.

To help businesses with multi-platform networks, Progent also provides access to consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional consultants.

Phone-based technical services provided by Progent to small businesses in Winston-Salem include:

• UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote support services address a broad array of computer technology such as system architecture, messaging systems, network and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server hardware economization and simplified administration, and transitioning from legacy systems to the latest Microsoft Windows or Linux environments. Progent's team-based approach to resolving technical problems promotes quick escalation, when required, to consultants with task-relevant experience to tackle complex situations. This expedites repair of critical problems, reduces network downtime, and lowers support expense.

  Progent's UNIX/Linux consultants can provide emergency phone-based assistance for troubleshooting anomalies within UNIX, Linux, or Solaris systems based on leading variants of UNIX such as:

  • macOS and OS X
  • Sun Solaris
  • IBM AIX Operating System
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • Silicon Graphics IRIX
  Important Linux versions for which Progent offers expert support include:
  • RedHat Linux
  • SUSE
  • Debian GNU/Linux
  • Slackware

• Talk to a Cisco CCIE for Complex Network Troubleshooting
  The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network engineers, and validates an individual's networking knowledge at the expert level. Cisco qualified CCIEs know how to handle the most complex problems surrounding network planning, integration, maintenance, protection, and problem solving. Cisco CCIEs operate closely with Cisco's internal support staff in analyzing anomalies with IOS Software network management tools and coming up with alternate approaches or identifying software updates. CCIEs are an exceptional cost-effectiveness since their depth of expertise allows them to solve the most difficult problems quickly. In common instances, less experienced engineers can wrestle for many hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes. Few consulting providers make Cisco CCIEs accessible to support small and medium sized businesses. Progent can provide fast phone contact with a Cisco authorized CCIE so you can receive immediate assistance for severe network infrastructure problems that are hurting worker productivity but are outside the scope of your regular computer service group or consultant. Progent's CCIE engineers can communicate with your computer system using the latest on-line support tools to perform quick, safe, and affordable analysis and repair. Progent's Cisco CCIEs offer assistance with all of Cisco's market leading family of infrastructure devices such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst family switches, plus VPN solutions.

• Certified Windows Experts
  Progent's Microsoft-premier online support engineers offer network troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the assistance of consulting professionals who can assist you with a wide variety of technology support such as Windows Server 2022 solution design and migration support, Microsoft Windows Server 2019 consulting, Microsoft Windows Server 2016 migration support and hybrid cloud solutions, Windows Server 2012 R2 migration expertise, Windows Server 2008 R2 migration (help, assistance, Microsoft Exchange Server 2019 deployment, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting, Exchange Server 2010 maintenance, SharePoint Server 2016 migration and hybrid deployment support, SharePoint Server 2019 design and integration, Microsoft Teams consulting, Skype for Business migration support, Microsoft Lync Server management and Microsoft Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring, Project Server planning, Small Business Server support, and Windows 2012 R2 Essentials cloud integration.

  Progent in addition can deliver a broad array of online desktop support including Microsoft Windows 11 migration support and designing and implementing Microsoft 365 cloud environments for Windows workstations.

• CISM and CISSP Certified System Security Consultants
  Progent's accredited CISSP and ISSAP security consultants can provide a range of security solutions that can bolster the protection of your UNIX/Linux, Solaris, Apple Mac or Windows environment against assaults or help your company to clean up quickly following a damaging breach. Security consulting services available from Progent cover comprehensive security evaluation using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick recovery from virus and worm assaults; installing firewalls; designing secure techniques for remote and mobile connectivity; securing your messaging infrastructure from spam and DHA attacks; and establishing round-the-clock proactive monitoring.

• Hybrid Cloud Integration
  Progent can provide expert online consulting to help organizations of any size integrate their IT infrastructure with leading public clouds such as Azure and Amazon AWS. Progent can help you to design and manage hybrid ecosystems that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid architectures that utilize local IT assets as well as public cloud services. To assist you to integrate cloud services with networks, Progent can provide a variety of cloud integration services that include Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has over two decades of experience providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.

• Help Desk Services
  Progent's Help Desk support programs for small and midsize companies with environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Standard Call Center support services are ideal for smaller businesses who lack the budget to create an in-house Help Desk Call Center but who want fast access to an effective Help Desk with proficient telephone assistance as well as the in-depth expertise to escalate complex problems to high-level engineers.

  Progent's Help Desk Co-management services allow your business to share responsibilities for Help Desk support transparently between your IT team and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progent's shared Help Desk service is an advanced service desk solution based on the top professional services automation tool for managing end-user service requests, ticketing, ownership, status tracking, and metrics.

  Progent's Call Center consulting support can support you in building an effective new Help Desk Call Center or revamping your established one, evaluating or modifying Help Desk application software to address the special demands of your company, or adding temporary phone support staff to reinforce your internal Help Desk Call Center team to handle unusually busy scenarios like software transitions, mass upgrades, or installing new business software.

  Progent's Help Desk Call Center staff of veteran information technology professionals gives your customers in Winston-Salem North Carolina instant communication with a dependable network service resource with extensive experience providing phone help and remote repair service for networks powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk the reputation as a solid enabler of business success, and Progent's aim is to solve instead of simply track IT problems.

• Applications Services: Education, Custom Programming, and Problem Solving
  Progent's Applications Experts Group provides phone-based advanced consulting support and education in special business application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, custom development, and education for familiar Microsoft applications including CRM, MS Office Project, Office Word, and Excel. To find out more concerning Progent's expertise, programming, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.

  Progent's Apple Mac consultants can nurture the artistic facets of Macintosh systems by providing phone-based consulting support and training in imaging, sound, and video. Progent's support professionals can provide help in a range of Macintosh programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with common procedures such as capturing or digitizing audio or video or establishing an audio/video production facility.

  Online Network and Server Monitoring Support
  Progent can provide companies in Winston-Salem North Carolina remote computer system monitoring support centered around Microsoft System Center Operations Manager network monitoring, adapted by Progent to suit your environment so that your IT support is proactive rather than reactive. By anticipating emerging problems before they result in network outages, automated monitoring can head off inconvenient and costly information system breakdowns. Progent can also utilize network monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or systems powered by a mix of platforms.

North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.