Expanding your remote workforce can have a significant effect on IT architecture, cybersecurity, and company processes. Progent has 20 years of background helping small and mid-size businesses to plan, deploy, manage, tune, and debug IT networks that support at-home workers. Progent can help your Winston-Salem company to pick the right tools and follow leading practices in building and operating a secure virtual office ecosystem for telecommuters that facilitates collaboration and returns maximum value. Progent offers support services ranging from as-needed expertise for helping you over occasional technical bottlenecks to full project management to help you carry out mission-critical tasks.

Progent's consultants can help Winston-Salem, North Carolina businesses to with any aspect of creating a high-functioning telecommuting environment by delivering infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, Call Desk augmentation, security and compliance, data protection solutions, and centralized management.

VoIP Solutions for Remote Workers
Expanding the business PBX environment to include teleworkers is vital to supporting a productive work-at-home solution. A variety of cloud-based IP voice platforms are popular with SMBs to server teleworkers. Many larger organizations rely on Cisco's current or legacy platforms for VoIP management. Progent can assist businesses of all sizes to plan or maintain a remote VoIP environment that delivers the versatility, transparency and protection required for telecommuters. Progent's Cisco-certified CCIE IP Voice consultants offer high-level support to assist businesses optimize their current Cisco IP voice environments to handle a growing remote workforce.

  • Cisco Unified Communications Manager (CUCM) extends advanced IP telephony capabilities to devices like IP phones, media processing platforms, Voice over IP gateways, and multimedia apps deployed throughout the network. Unified Communications Manager manages other mixed media services like messaging, video conferencing, and customer interaction networks. For details about Progent's Cisco Unified CM or CUCM expertise, see Cisco Unified Communications Manager expertise.
  • CallManager is Cisco's earlier call-processing software and has been superseded by Cisco Unified CM or CUCM. Progent's consultants can assist your company to support your existing CallManager deployment or upgrade smoothly to Cisco's modern IP telephony products. To find out about Progent's expertise for CallManager and Cisco's other legacy IP voice platforms, see Cisco CallManager consulting.
  • Cisco IP Gateways provide connectivity with public telephony networks and with users operating beyond the corporate perimeter such as telecommuters. Progent offers expert support for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 products and for modern Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
  • Other VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to update your WAN infrastructure to work with these solutions and deliver as-needed integration and troubleshooting expertise.

Contact Progent for Remote Workforce Expertise
To contact Progent about building and maintaining an efficient telecommuter environment for your Winston-Salem, North Carolina organization, phone 1-800-993-9400 or refer to Contact Progent.