Enlarging your at-home workforce may have a major effect on network infrastructure, security, and corporate culture. Progent has two decades of background helping small and mid-size businesses to plan, configure, administer, tune, and debug IT networks that incorporate at-home workers. Progent can assist your Winston-Salem organization to pick the right technologies and follow leading practices in creating and maintaining a safe virtual solution for telecommuters that facilitates collaboration and delivers maximum business value. Progent can provide services ranging from as-needed guidance for getting you past challenging IT roadblocks to full project management or co-management to help you carry out mission-critical tasks.

Progent can assist Winston-Salem, North Carolina companies to with any aspect of building a high-performing remote work ecosystem by delivering network infrastructure configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk services, endpoint security, backup/restore solutions, and streamlined management.

Help Desk Call Center Support for Telecommuters
A rapid, enterprise-wide switchover to a telecommuter business model, which could be activated by a pandemic or as a component of a business continuity preparedness plan, can overwhelm even a high-performing in-house Support Desk. Progent's Help Desk Call Center services allow businesses of any size to outsource or expand their Help Desk with Progent's online Technical Response Center team.

  • Progent's Standard Support Desk services leverage Progent's extensive team of online IT support experts combined with world-class trouble ticketing and tracking software to provide an economical, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 PC support from initial service requests through ticket creation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables at-home employees to monitor or edit the status of their current trouble tickets, add details, and upload screen captures or relevant files. Technical support services are delivered at a significant discount off Progent's ordinary Level 1 technical service rates, and Progent offers optional rapid escalation to Level 2 and Level 3 IT specialists to resolve advanced problems. To find out more, go to Progent's Standard Helpdesk Services for small businesses.
  • Progent's Call Center Augmentation Service allows your business to augment your existing Support Desk staff by splitting delivery of Help Desk support services seamlessly between your regular IT support personnel and Progent's extensive team of PC support engineers and subject matter specialists. Progent's co-managed Call Desk service is based on a collaborative support solution utilizing the leading PSA tool for managing help requests and ticketing, establishing responsibility, tracking progress, and producing management reports. For details about how Progent's Help Desk Call Center Supplementation Services can enable your company to provide world-class technical support to your teleworkers, go to Progent's Call Center supplementation Services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and managing a productive work-from-home environment for your Winston-Salem, North Carolina company, phone 1-800-993-9400 or go to Contact Progent.