Mobile Consulting Services

Consulting and Technical Support for BlackBerry Technology
BlackBerry mobile PDAs were once one of the most successful products for maintaining anytime-anywhere access to email, scheduling, web-based applications, and other vital business information. Progent can provide Winston-Salem, North Carolina businesses support from BlackBerry-certified professionals who can help organizations to manage existing BlackBerry deployments or migrate smoothly to a more popular mobile solution.

As the sophistication of small business IT technology has increased, and as the demand for enterprise-class security, reliability, and recoverability has grown to be the norm for businesses of any size, successful deployment and support of RIM BlackBerry solutions has grown increasingly difficult. To deal with areas like data protection, business continuity, and synchronization of BlackBerry PDAs with a variety of email systems and company databases, small organizations often resort to outside consulting professionals who offer expertise in BlackBerry installation and maintenance.

Progent offers the expertise of BlackBerry-certified consultants who can assist small organizations to design, manage, and troubleshoot BlackBerry-based environments affordably and effectively, doing away with the need for an in-house BlackBerry technology specialist and lowering the cost and stress of maintaining wireless workers. Progent's BlackBerry specialists have in-depth experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and CISM-certified network security specialists. This range of knowledge, combined with Progent's efficient online support capabilities, provides small businesses an economical solution for incorporating RIM BlackBerry products productively into their business information network.

Progent's experts can help your company with SQL Server 2019 development consulting, SQL Server 2016 migration and management consulting, and Exchange Server 2019 setup so that your database and email infrastructure operate efficiently with BlackBerry BES Server. Progent can also assist you to upgrade from previous editions of BlackBerry and Microsoft technology, set up streamlined administration tools to enable you to monitor and support BlackBerry devices across your business, recommend security policies that are right for your company, customize wireless applications, and ensure that your network infrastructure is appropriately configured to handle your BlackBerry clients. Also, Progent's business continuity specialists can help ensure that your BlackBerry information is included in your regular backup procedures so that it can be recovered rapidly and thoroughly.

North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.

BlackBerry Enterprise Server (BES) Technical Support
The BlackBerry BES Server offers companies a centralized and safe source for integrating BlackBerry smartphones into their messaging, collaboration, and software application environment. BlackBerry Enterprise Server allows mobile BlackBerry clients to access Microsoft Exchange Server, Domino, or Novell GroupWise email and to synchronize BlackBerry devices with PC desktops to achieve up-to-date information for collaborative programs like calendars, address books, to-do lists, instant messaging, and custom business programs. Due to BlackBerry Enterprise Server support for Exchange Server, mobile workers with BlackBerry handsets can have push-based connectivity with Exchange email as well as to instant messaging-capable software through Microsoft Office Communications Server and Lync Server integration.

Progent's BlackBerry-certified engineers can help you plan, configure, and troubleshoot BlackBerry Enterprise Server (BES) so that you maximize the productivity of BlackBerry clients, simplify the administration of a BlackBerry environment, and lower the cost of supporting mobile workers.

Progent's Online BlackBerry-premier Consulting Services is Quick and Affordable
For companies in Winston-Salem, North Carolina who need quick and affordable help from an authorized RIM BlackBerry consultant, Progent provides efficient remote assistance from a veteran network support team who have delivered network solutions to companies in every state in the United States. (Refer to Progent's client testimonials.)

Online support eliminates travel expense and enables specialists to solve problems rapidly, allowing you to reduce lost productivity. Progent's RIM BlackBerry specialists have been awarded accreditations in the entire range of BlackBerry technologies and can provide expert support in areas including troubleshooting synchronization problems, deploying BlackBerry Enterprise Server, and designing a protected, high-availability network architecture for BlackBerry users. Certifications held and skill sets mastered by Progent's BlackBerry specialists include:

BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can help you to perform basic technical operations such as configuring BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, selecting account configurations, launching e-mail filters and auto-signature, changing user profiles, upgrading BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to run with your corporate email software. Progent's certified experts can also help you to resolve a wide range of problems associated with synchronization, device detection, email reconciliation, web browsing, mobile connectivity, Instant Messaging, workstation software installation, and BlackBerry Desktop Redirector.

As a leader in providing countrywide remote technical assistance for small office networks, Progent offers quick and affordable access to a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your BlackBerry technical support expenses low and, by solving issues quickly, improves the productivity of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the skills needed to configure and support the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry-certified specialist can assist you to use tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to run important tasks such as resolving enterprise activation issues, adding and deleting BlackBerry device users, setting activation passwords, implementing over-the-air program loading and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and restore mechanisms.

Progent's BlackBerry engineers can also show you how to use management software like the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow issues, and using WiFi for activation. Also, Progent can help you understand the function of operational policies in the BlackBerry Enterprise system and help you to select and install appropriate security configurations.

Progent's Microsoft-certified Exchange Server experts can team with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your existing Exchange Server architecture for operating in conjunction with BlackBerry BES Server or migrate your BlackBerry solution to the most recent version of Exchange.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced skills for installing, administering, tracking, and troubleshooting one or several BlackBerry BES Servers in a messaging environment powered by Microsoft Exchange. Progent's BlackBerry-certified engineer offers support skills in important areas associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, database structure, Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can assist you to install and remove BlackBerry device users on Exchange and Microsoft Active Directory, configure, monitor, and administer BlackBerry BES Server, administer BlackBerry handhelds and client accounts, archive and support storage groups, configure permissions, install the Mobile Data System (MDS) and IM, deploy push and pull access control lists, manage Microsoft Exchange Server data flow, generate, edit, and apply wireless LAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and generate management reports based on SNMP results.

Progent's BlackBerry-certified consultant can help you with your BlackBerry technology in a number of settings such as Microsoft Windows 2000, 2003 or 2008 platforms, Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

Contact Progent for Assistance from a BlackBerry-Qualified Consultant
To get in touch with Progent about professional assistance for BlackBerry mobile wireless solutions, call 1-800-993-9400 or go to Contact Progent.