Fast and Affordable Remote Technical Support for Toronto Ontario IT Networks
Immediate Online Consulting for Toronto NetworksFor organizations located in Toronto Ontario, Progent provides remote support for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have delivered remote support to companies in every state in the United States. (Refer to testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified engineers to solve challenging networking issues, as well as the services of CISA and CISSP-accredited cybersecurity experts to help with advanced security design and diagnostic issues.

Progent's online technical support experts offer exceptional value because they possess the practical background and have access to the advanced tools necessary to solve most information system issues quickly. This lowers immediate costs since solutions use up minimal billable consulting minutes. Online support also avoids the cost of dispatching a consultant to your location. Your company benefits additionally in incidental costs by minimizing or avoiding network downtime and associated losses resulting from business disruption, upset customers and vendors, idle workers, and distracted management. Progent's extensive remote consulting expertise is especially helpful for businesses that rely on public clouds for vital infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be an alternative.

Progent's billing policy for remote support is structured to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you owe only for the services that you receive. Unlike many online support companies, Progent requires no service activation fee or minimum payments. Progent's per-minute granularity and clean model for pricing eliminate situations where fast solutions manage to turn into substantial invoices. Progent's penchant for disposing of problems quickly means your business saves money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined an array of optimized tools and proven processes that promote the highest degree of effectiveness for remote engineering help and repair for IT networks of any size. Progent's remote service group can access your company's computer system without breaching system security.

Progent's powerful technical support database system maintains comprehensive documentation of the support that Progent's clients have received. Progent's staff engineers have access to the records of services rendered to every Progent client by every engineer. This history of problems and repairs is stored as a conveniently exploitable internal database that permits Progent's online support professionals to communicate their knowledge company-wide to ensure that the quality of Progent's technical support improves over time. Progent's high-level accreditations and working relationships with major industry leaders such as Cisco and Microsoft open up other extensive technical databases and allow quick access to manufacturers' internal product engineers so Progent's remote consulting specialists are able to find the best solutions quickly.

Online technical support services provided by Progent to businesses in Toronto Ontario include:

ProSight Subscription-based Services for Small and Medium Size Businesses
Progent provides a family of affordable, subscription-based services designed to enable small and medium-size businesses to utilize the same best-of-breed IT solutions used by many of the industry's top enterprises. Progent's ProSight series of IT management outsourcing services addresses all critical areas of modern networking including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Managed Service Plans: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it practical for small and mid-size companies to deploy Remote Monitoring and Management (RMM) solutions to create advanced IT resilience. Progent takes care of the daily monitoring and management for you, so your network expands readily without becoming an obstacle. For a low and predictable monthly price, Progent's experienced IT team can be your complete technology safety net. Basic plans include remote monitoring and management (RMM), security, monthly patching, and documentation. As your requirements expand, you can add low-cost subscriptions to advanced options like as SaaS M365/Google Workspace backup, Multi-Factor Authentication (MFA), or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by checking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so that all potential problems can be resolved before they have a chance to impact productivity. Find out more about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-based platform for monitoring and managing your network, server, and desktop devices by offering an environment for performing common time-consuming jobs. These can include health monitoring, patch management, automated remediation, endpoint setup, backup and restore, anti-virus protection, remote access, built-in and custom scripts, resource inventory, endpoint profile reporting, and debugging support. When ProSight LAN Watch with NinjaOne RMM identifies a serious incident, it transmits an alarm to your specified IT staff and your assigned Progent consultant so that potential problems can be taken care of before they impact productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, track, reconfigure and troubleshoot their networking appliances such as routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex management activities, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating appliances that require important software patches, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing family of in-depth management reporting plug-ins created to integrate with the top ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues like spotty support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, reduces management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup technology vendors to produce ProSight Data Protection Services (DPS), a selection of subscription-based offerings that provide backup-as-a-service. ProSight DPS services manage and track your data backup operations and allow non-disruptive backup and rapid recovery of important files/folders, applications, images, plus virtual machines. ProSight DPS helps you protect against data loss resulting from equipment breakdown, natural disasters, fire, cyber attacks like ransomware, user mistakes, malicious employees, or software glitches. Managed backup services available in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these fully managed backup services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security companies to deliver web-based control and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the local security gateway provides AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight MFA with Duo: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation on iOS, Android, and other personal devices. With Duo 2FA, whenever you sign into a protected application and enter your password you are requested to verify your identity on a unit that only you possess and that uses a separate network channel. A broad selection of devices can be used as this second means of ID validation including a smartphone or watch, a hardware/software token, a landline telephone, etc. You may designate multiple validation devices. To find out more about ProSight Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Shared Support: Outsourced and Shared Call Center Services
    Progent's Co-managed Service Desk offers a smooth supplement to your in-house network support resources. User access to the Service Desk, delivery of support services, issue escalation, ticket generation and updates, efficiency metrics, and maintenance of the service database are consistent whether issues are resolved by your in-house IT support resources, by Progent, or both. Your business has unrestricted versatility to expand or shrink your share of support activity as required. Progent provides startup deployment and provisioning of the professional services PSA software plus workflow documentation, validation and training. For more information about ProSight Shared Call Desk, visit ProSight Shared Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which easily escape legacy signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to address the entire threat progression including filtering, identification, containment, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer economical in-depth security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge tools packaged within one agent managed from a unified control. Progent's security and virtualization experts can help you to design and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you prove compliance with government and industry data security standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also assist you to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management provide businesses of all sizes a versatile and affordable alternative for evaluating, validating, scheduling, applying, and documenting updates to your ever-evolving information system. Besides optimizing the protection and reliability of your IT network, Progent's software/firmware update management services permit your in-house IT staff to focus on line-of-business projects and activities that derive the highest business value from your information network. Learn more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect information about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By updating and managing your network documentation, you can eliminate as much as 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you're making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an objective evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a more manageable Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with data security standards, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent information assurance expert. The interview is designed to help evaluate your organization's ability to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to create an efficient AV and backup/recovery environment that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent can provide the skills of world-class remote consulting experts for special IT projects. Billing charges for longer-term development or consulting projects are set based on the qualifications of the consultants required. Progent's background in these special fields of information technology enables customers to execute critical projects economically and on schedule. Progent's project-based online engineering services include:

  • Help Desk Services
    Progent's Help Desk Call Center service options for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, shared Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that handles all facets of online desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve the most problems.

    Progent's Help Desk consulting services can aid you in creating an effective new Help Desk Call Center or improving your established one, selecting or customizing Help Desk Call Center software products to meet the special demands of your company, or adding temporary phone support personnel to supplement your internal Call Center team to deal with demanding situations like software transitions, major upgrades, or rolling out new business software.

    Progent's Call Center team of seasoned network professionals offers your workers in Toronto Ontario rapid assistance from an efficient network service resource with substantial experience providing phone consulting and online diagnostics for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk Call Center perception as a significant contributor to company efficiency, and Progent's policy is to solve rather than merely annotate technical issues.

  • Business Applications Services: Education, Custom Development, and Integration
    Progent's Applications Experts staff provides remote professional engineering support and education in key business application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting, custom development, and training for familiar Microsoft applications such as Microsoft CRM, Office Project, Office Word, and Office Excel. To read additional information about Progent's consulting, programming, and training offerings, refer to Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts offer advanced online and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of System Center2, expand or optimize an existing one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent can deliver companies in Toronto Ontario remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can adapt SCOM to accommodate your business so that your computer maintenance is proactive rather than reactive. By exposing possible problems before they cause downtime, proactive monitoring can ward off inconvenient and expensive information system breakdowns. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or systems based on multiple OS platforms.
How Your Toronto Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent remote support with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and startups in Toronto Ontario, Progent's phone-based computer support engineers can deliver effective and affordable IT support the instant your organization has to have it. Over two decades of delivering online repair services has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to refine online access tools to solve computer problems quickly while avoiding the cost and lost productivity that comes with on-premises service calls.

Even if your Toronto business has a local freelance consultant or employs an in-house IT staff that can handle common computer problems, Progent's Microsoft certified engineers are available to provide an easy and transparent remote extension of your local resources for situations when your regular IT support personnel either don't have the availability or the expertise to solve sudden network emergencies or especially complicated integration projects.

Details of Progent's Online Network Services for Toronto Ontario
Progent's online help, Internet-based troubleshooting, network security expertise, and system administration services offer offices in Toronto Ontario the greatest leverage for your IT budget. Whether you need occasional phone help and Internet-based troubleshooting or ongoing Help Desk call center support and network management, Progent's professionals can deliver your company world class network support while permitting you to avoid the cost and administration overhead of running a full-service internal IT organization. Key features of Progent's National Remote Support program include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of IT knowledge, refined remote support software, and familiarity with corporate IT allow companies to escape the pitfalls associated with exclusive reliance on smaller service organizations, independent freelance service providers, or limited internal IT help.

Progent adds value by offering:

  • Best Practices
    Progent's team of Microsoft and Cisco Certified experts average more than ten years of hands-on industry background, in the trenches of network service, executing a broad variety of IT projects for an extensive mix of businesses. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support team. This ensures that you get not only world-class technical skills, but also a support engineer with field-tested methods for applying computer knowledge to resolve real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-premises help per minute. As a result, you are billed just for delivered support. Progent does not impose a higher rate for after-hours or urgent support, and within California or in areas where Progent offers on-premises service, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. Also, Progent applies no minimum charge and requires no monthly commitment for services delivered during regular working hours. Many support firms impose large minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates big invoices for fast repairs so you won't be tempted to allow minor problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to resolve problems that are within their scope, Progent can concentrate on delivering hard-to-find skills where Progent faces little competition. Companies who utilize trusted freelance service providers or who maintain in-house support staffs benefit when Progent transfers information about critical technology and tested processes to make their networks more robust, protected, and productive.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support firms to provide 24x7 remote tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By anticipating potential issues before they result in lost productivity, network monitoring can keep your IT network from painful and costly availability disruptions.
How Does Our Company Begin Receiving Online Network Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.

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