Expanding your remote workforce can have a major effect on network infrastructure, cybersecurity, and corporate workflows. Progent has two decades of experience assisting small and mid-size businesses to design, configure, manage, tune, and debug IT environments that incorporate at-home workers. Progent can help your Toronto organization to select the right tools and follow best practices in creating and maintaining a secure virtual ecosystem for telecommuters that facilitates collaboration and delivers top business value. Progent offers services that go from as-needed guidance for helping you past occasional IT roadblocks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent can assist Toronto, Ontario companies to succeed with any aspect of building a high-functioning work-at-home environment by providing network infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, cloud connectivity, Call Desk outsourcing, data security, backup/restore solutions, and centralized management.

IP Voice Integration for Remote Workers
Extending the company PBX system to include telecommuters is vital to maintaining a productive work-at-home solution. A broad range of cloud-based digital PBX products are used by SMBs to server telecommuters. Many larger organizations depend on Cisco's current or legacy platforms for VoIP management. Progent can help businesses of any size to design or maintain a telecommuter IP voice environment that provides the flexibility, convenience and protection required for teleworkers. Progent's Cisco-certified CCIE IP Voice consultants offer advanced support to assist organizations tune their current Cisco VoIP systems to handle a growing at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) delivers high-end telephony capabilities to devices such as VoIP phones, media processing products, Voice over IP gateways, and multimedia applications deployed across the network. Unified Communications Manager manages other combined media services like messaging, video conferencing, and customer interaction networks. For details about Progent's Cisco Unified CM or CUCM expertise, refer to CUCM consulting services.
  • CallManager is Cisco's earlier call-processing software and has been replaced by Cisco Unified CM. Progent can assist your company to support your current CallManager environment or upgrade efficiently to Cisco's current IP telephony solutions. For details about Progent's support services for CallManager and Cisco's other older VoIP platforms, see CallManager consulting services.
  • Cisco IP Gateways provide integration with PSTN networks and with clients operating outside the corporate perimeter such as telecommuters. Progent offers expert support for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 products as well as for modern Cisco SIP gateways. See Cisco SIP gateway configuration expertise.
  • Other VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to update your wide area network architecture to work with these VoIP solutions and deliver on-demand integration and debugging services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and maintaining a productive work-from-home environment for your Toronto, Ontario business, phone 1-800-993-9400 or visit Contact Progent.