Immediate Remote Help for Toronto Ontario Networks
Immediate Online Help for Toronto NetworksFor businesses located in Toronto Ontario, Progent provides remote help for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have provided online troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to help with challenging infrastructure issues, as well as the services of CISA and CISSP-accredited security consultants to handle high-level security architecture and troubleshooting jobs.

Progent's remote technical support experts provide excellent value because they have the practical background and have access to the sophisticated technology necessary to resolve most information system problems quickly. Efficient support reduces direct expenses because solutions accumulate fewer chargeable minutes. Online support also avoids the cost of sending an engineer to your location. Your organization benefits even more with indirect expenses by minimizing or eliminating system outages and related losses due to business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management. Progent's extensive remote consulting expertise is particularly helpful for organizations that are dependent on public clouds for critical network infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be an option.

Progent's billing policy for remote support is structured to leverage your IT service investment. Progent charges by the minute for telephone-based consulting, so you are billed exclusively for the support that you receive. Unlike typical online support companies, Progent asks for no initialization surcharge or minimum job duration. Progent's one-minute granularity and clean policy for pricing eliminate scenarios where quick solutions somehow turn into large tabs. Progent's penchant for handling problems efficiently means you spends less cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an arsenal of customized tools and field-tested methodologies that promote the maximum degree of efficiency for online technical support and repair for IT networks of any size. Progent's online support team can link to your network without compromising corporate security.

Progent's advanced customer support database application keeps detailed documentation describing the service that Progent's clients have been provided. Progent's staff engineers have access to the history of all help rendered to each client by every consultant. This history of problems and repairs is stored as a readily retrievable support database that allows Progent's remote support experts to share their experiences with the whole team to ensure that the effectiveness of Progent's support improves over time. Progent's high-level accreditations and working relationships with key vendors such as Cisco and Microsoft make available other vast technical knowledge bases and permit quick access to manufacturers' internal engineering staff with the result that Progent's remote service specialists can determine the most efficient resolutions promptly.

Remote services provided by Progent to clients in Toronto Ontario include:

Progent's ProSight Managed Services for Small and Mid-size Businesses
Progent provides a selection of affordable, subscription-based managed services intended to enable small and medium-size businesses to benefit from the same cutting-edge technology used by some of the industry's top enterprises. Progent's ProSight series of outsourced network management services addresses all critical areas of modern networking including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it practical for small and mid-size businesses to deploy Remote Monitoring and Management (RMM) technology to create advanced IT resilience. Progent takes care of the daily monitoring and management for you, so your system scales smoothly without holding you back. For an affordable and predictable monthly subscription, Progent's full-service IT team can be your dependable technology safety net. Basic packages include remote monitoring and management, cybersecurity, monthly patching, and reporting. As your needs expand, you can add low-cost subscriptions to best-of-breed solutions like as SaaS M365/Google Workspace backup, Multi-Factor Authentication (MFA), or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by checking the state of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so all looming problems can be addressed before they have a chance to disrupt productivity. Find out more about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven solution for monitoring and managing your client-server infrastructure by offering an environment for streamlining common tedious tasks. These can include health checking, patch management, automated remediation, endpoint configuration, backup and restore, A/V protection, remote access, built-in and custom scripts, resource inventory, endpoint profile reports, and troubleshooting assistance. If ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it transmits an alert to your specified IT management personnel and your assigned Progent consultant so potential problems can be taken care of before they impact your network. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, monitor, reconfigure and debug their networking appliances such as switches, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and displays the configuration of almost all devices on your network, tracks performance, and sends notices when issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating appliances that require critical updates, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of real-time reporting plug-ins designed to work with the leading ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize critical issues such as inconsistent support follow-up or endpoints with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup product vendors to produce ProSight Data Protection Services (DPS), a family of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS services automate and monitor your backup processes and allow transparent backup and fast restoration of vital files/folders, applications, images, and virtual machines. ProSight DPS lets your business avoid data loss caused by equipment failures, natural disasters, fire, cyber attacks like ransomware, human error, malicious insiders, or application glitches. Managed backup services in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these managed services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security vendors to deliver centralized control and comprehensive security for all your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper level of inspection for inbound email. For outgoing email, the local security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Duo: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo authentication services incorporate Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication. Duo enables single-tap identity verification with Apple iOS, Android, and other personal devices. Using 2FA, when you sign into a secured application and enter your password you are asked to confirm your identity via a device that only you have and that is accessed using a different ("out-of-band") network channel. A wide selection of devices can be utilized for this added means of ID validation including a smartphone or wearable, a hardware token, a landline telephone, etc. You can designate multiple validation devices. To learn more about ProSight Duo two-factor identity validation services, visit Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Co-Managed Call Desk: Outsourced and Co-managed IT Support Desk Services
    Progent's Shared Help Desk Service offers a smooth extension of your in-house support resources. User access to the Help Desk, provision of technical assistance, issue escalation, ticket creation and updates, performance metrics, and maintenance of the support database are cohesive regardless of whether issues are resolved by your internal support organization, by Progent, or both. Your business has complete flexibility to expand or reduce your share of support activity as needed. Progent provides startup deployment and provisioning of the professional services automation software as well as workflow documentation, testing and education. For more information about ProSight Shared Help Desk, see ProSight Co-Managed Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior analysis technology to defend endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which easily evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to manage the entire threat progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering via leading-edge tools incorporated within one agent managed from a unified control. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that allows you prove compliance with legal and industry information security regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent's consultants can also assist you to install and test a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management offer organizations of all sizes a versatile and cost-effective solution for assessing, testing, scheduling, applying, and documenting software and firmware updates to your dynamic IT system. Besides maximizing the security and functionality of your computer network, Progent's software/firmware update management services permit your in-house IT staff to focus on line-of-business projects and activities that deliver maximum business value from your network. Find out more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be moved immediately to a different hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate as much as 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an objective evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with information security requirements, more efficient utilization of network assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's preparedness to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create an efficient AV and backup system that aligns with your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent offers the skills of world-class remote consulting professionals for contract information technology projects. Billing charges for ongoing consulting tasks are set based on the qualifications of the engineers involved. Progent's experience with these special fields of information technology allows clients to complete critical initiatives economically and on schedule. Progent's project-based remote engineering services include:

  • Help Desk Support
    Progent's Call Center programs for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center services, shared Helpdesk services, and Call Center consulting. Progent's Standard Help Desk Services provide small organizations a complete solution that manages all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve challenging problems.

    Progent's Help Desk sharing services make it possible for your business to share the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution built around the top PSA tool for handling service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

    Progent's Help Desk team of veteran information technology professionals offers your clients in Toronto Ontario quick access to a reliable support group with years of experience providing phone help and remote repair service for networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk recognition as a crucial enabler of company performance, and Progent's target is to fix rather than simply report network problems.

  • Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting Team can supply online professional engineering expertise and training in special application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and education for popular Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To read additional information on Progent's expertise, programming, and training offerings, go to Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer world-class remote and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and configure a new implementation of System Center2, expand or tune an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Toronto Ontario remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise. Progent can adapt SCOM for your environment so your computer support is proactive and automated. By anticipating emerging issues before they grow into network outages, remote monitoring can ward off disruptive and costly information system breakdowns. Progent can also use network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or networks that support a combination of operating systems.
How Your Toronto Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent online help with Microsoft, macOS and OS X, or Linux environments, go to Progent's Urgent Online Support, call 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Toronto Ontario, Progent's online network support specialists are ready to deliver professional and affordable system support the instant your company has to have it. More than two decades of offering online technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting capability and to refine remote access technology to solve network problems quickly while eliminating the expense and lost productivity that comes with on-site support calls.

Even if your Toronto organization deals with a local independent consultant or maintains an in-house IT staff that know how to handle the majority of computer problems, Progent's Microsoft certified engineers can still offer an easy and seamless virtual expansion of your local resources for situations when your usual service personnel either lack the bandwidth or the expertise to solve unexpected system emergencies or especially complicated integration projects.

Features of Progent's Remote Computer Support for Toronto Ontario
Progent's online help, remote repair, system security consulting, and system management services offer companies in Toronto Ontario the greatest leverage for your IT investment. Whether you require one-time telephone support and remote network repair or ongoing Help Desk services and system administration, Progent's professionals can deliver your business enterprise-level IT support while allowing you to eliminate the cost and hassle of running a large in-house IT organization. Highlights of Progent's online help services include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of IT knowledge, refined remote support tools, and familiarity with enterprise networking allow businesses to avoid the pitfalls of exclusive dependence on smaller service organizations, individual freelance service providers, or limited in-house IT help.

Progent stands out by providing:

How Does My Business Start Getting Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.



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    • Progent offers Microsoft Windows Cluster Server support to help your business deploy zero-downtime clustered servers that can deliver 24x7 uptime. Windows cluster servers for fault-tolerant networks include Windows Cluster Server, SQL Cluster, and Exchange Server Cluster. By assisting you t plan fault-tolerant clustered server environments around Windows Clustered Server 2003, Progent's Certified Windows consultants ensure that your non-stop clustered servers are configured to maximize the business value of your IT system.








    • Progent's Help Desk outsourcing and co-sourcing service programs help businesses to save money and improve productivity.












    • Progent's ProSight Email Guard solution uses the services and infrastructure of leading data security vendors to deliver web-based management and comprehensive protection for all your email traffic. The powerful structure of ProSight Email Guard managed service combines cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a further layer of analysis for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, DLP, and encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email that stays within your security perimeter.







    • Progent's Palo Alto Networks firewall experts can help you choose, configure, and manage Palo Alto Networks firewalls to create a next-generation security solution that extends across your on-premises and cloud-based assets and protects all users anywhere with any device.







    • Progent's certified SQL Server 2019 consultants can help your organization to assess the advantages for migrating to SQL Server 2019 and can deliver rapid online or on-premises access to consulting experts in solution planning and deployment, software development, SQL Server management, and network security.


















    • Progent's Microsoft-certified SQL Server 2022 experts can assist you to evaluate the business case for migrating to SQL Server 2022 and can provide rapid online or on-premises access to experts in system design and integration, application development, SQL Server management, and network security.












    • Progent's certified Windows Server 2022 experts can assist your organization to plan and carry out a cost-effective migration to Windows Server 2022 using a self-hosted deployment architecture or a hybrid deployment model that integrates cloud-based Windows Server on Azure with an on-site implementation of Windows Server 2022.






    • Cisco Unified Communications Manager, previously branded CallManager, functions as the core of Cisco's communications and collaboration platform. CUCM and Unified Communications Manager Express offer a borderless IP-PBX by integrating with unified messaging apps such as Unified CM IM and Presence Service, Cisco Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact solution. Progent's CCIE-certified network consultants offer efficient and budget-friendly online and on-premises expertise to assist businesses of any size to create and administer Unified CM ecosystems by providing Unified Communications Manager configuration and troubleshooting consulting services that deliver optimum business value. Progent can help with any aspect of Unified CM support and troubleshooting in areas that include integrating Cisco Voice over IP phones and Video phones, designing dial plans, configuring SIP trunking and PSTN support, deploying ISR routers with CUBE support, designing Cisco UCS server clustering solutions for high availability, performance tuning, and integration with Microsoft Exchange and Skype for Business.
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