Enlarging your remote workforce may have a significant effect on network architecture, security/compliance, and company processes. Progent has two decades of background helping SMBs to design, deploy, administer, tune, and debug IT networks that support a remote workforce. Progent can help your Toronto organization to select the right technologies and adhere to best practices in building and maintaining a safe virtual ecosystem for telecommuters that facilitates teamwork and delivers top business value. Progent can provide services ranging from on demand expertise for getting you over challenging IT bottlenecks to comprehensive project management to help you successfully complete business-critical initiatives.

Progent can assist Toronto, Ontario organizations to with any facet of creating a high-performing remote work ecosystem by providing network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud integration, Call Desk augmentation, endpoint security, backup/restore solutions, and centralized management.

Help Desk Call Center Support for Teleworkers
A rapid, organization-wide changeover to a teleworker workforce, which could be the result of a pandemic or as an element of a disaster recovery/business continuity process, can overwhelm even a well-staffed in-house Help Desk. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or augment their Support Desk with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Call Desk services leverage Progent's nationwide team of online IT support specialists along with enterprise-class ticketing and tracking technology to provide an economical, modern Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 PC support from service requests through ticket creation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal enables telecommuters to track or edit the status of their active tickets, enter details, and upload screenshots and attachments. Support services are delivered at a substantial price reduction off Progent's ordinary Level 1 desktop support rates, and Progent offers the option of rapid hand-off to Level 2 and Level 3 support experts to resolve complex issues. To find out more, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Call Desk Augmentation Service allows your business to augment your existing Call Desk staff by sharing responsibilities for Help Desk support seamlessly between your in-house IT support personnel and Progent's nationwide team of desktop support engineers and subject matter experts. Progent's shared Help Desk Call Center service uses a collective support model utilizing the number one PSA platform for managing help requests and trouble tickets, assigning ownership, tracking progress, and producing management reports. For details about how Progent's Call Desk Supplementation Services can help your company to provide best-in-class desktop support to your from-home workers, see Progent's Call Center augmentation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and managing a productive telecommuter environment for your Toronto, Ontario company, call 1-800-993-9400 or visit Contact Progent.