Besides offering rapid access to guidance from high-level network professionals and subject matter experts (SMEs) to help Augusta-Richmond County, Georgia businesses to resolve specific technical problems or longer-term projects, Progent offers temporary supplemental staffing to deliver more broadly defined services like PC support, network administration, and Help Desk call center response. Temporary staffing can help organizations to deal with expected or surprise surges in demand for IT personnel, which may be caused by scenarios such as mergers and acquisitions, site moves, technology upgrades, business process changes like work-from-home, disaster recovery, busy seasons, or new compliance requirements. Short-term IT staff augmentation can also cover voids resulting from the absence of in-house IT personnel because of vacations, health issues, resignation, etc.

Benefits of Progent's Short-Term IT Staffing Services
Progent's short-term staffing services offer organizations the versatility to respond to surges in demand for network services without being saddled with the costs and delays associated with reviewing and hiring reliable IT help and without the risk of adding to your permanent staff size.

Key aspects of Progent's short-term staffing services include:

  • Fast availability of proven network professionals
  • Easy engagement, termination, and resumption of services
  • Transparent augmentation of your in-house network support team
  • Full reporting of all services delivered
  • Available escalation from Tier 1 up to Tier 3 support so even the toughest problems get resolved fast
  • Close working relationship with a top-level, full-spectrum source for IT support
Progent's Shared Center Service
Progent's co-managed Call Center service is a proven flexible staff expansion alternative that allows IT organizations to share the responsibilities of Call Center support transparently between their internal IT personnel and Progent's nationwide team of technical support specialists. Acting as a seamless extension of your full-time Call Center, Progent's co-managed Help Desk Call Center service is a collaborative support alternative based on by the industry's leading shared professional services (PSA) tool for streamlining, service requests, ticketing, assigning responsibility, tracking progress, and generating management reports.

Why Choose Progent?
Progent has 20 years of background delivering remote and onsite IT services for businesses of all sizes throughout the United States. Progent's engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants have earned advanced certifications including CISSP-ISSAP, CISA, and CRISC. Learn more about Progent's certifications.

Progent's Areas of Expertise for Augusta-Richmond County, Georgia Businesses
Progent's nationwide team of certified consultants and technical experts can deliver Augusta-Richmond County, Georgia companies a broad array of remote technical guidance and debugging services. Areas of expertise offered under Progent's reseller program for IT service providers include:

Contact Progent for Short-Term Staff Augmentation for Augusta-Richmond County, Georgia Businesses
To find out more details about Progent's short-term staffing services for Augusta-Richmond County, Georgia organizations, call 800-993-9400 or visit Contact Progent.