Fast and Affordable Online Support for St. Louis Missouri Networks
Fast Remote Technical Support for St. Louis SystemsFor businesses in St. Louis Missouri, Progent provides online support for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have provided remote support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to solve complex networking issues, plus the assistance of CISSP-certified security experts to help with advanced security architecture and troubleshooting issues.

Progent's remote support experts offer excellent leverage because they have the practical background and are equipped with the sophisticated technology needed to resolve most network problems quickly. This lowers direct costs since solutions accumulate minimal billable consulting minutes. Remote support also avoids the expense of sending a consultant to your office. Your company saves additionally with indirect expenses by minimizing or eliminating network outages and related costs due to business disruption, disgruntled clients, unproductive employees, and distracted management. Progent's extensive remote consulting experience is particularly helpful for businesses that rely on public clouds for vital infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be an alternative.

Progent's pricing policy for online help is designed to leverage your network support dollar. Progent bills by the minute for telephone-based consulting, so you are invoiced just for the services that you actually get. Unlike many remote service firms, Progent imposes no initialization surcharge or minimum fees. Progent's one-minute granularity and simple model for pricing avoid scenarios where fast repairs somehow turn into major invoices. Progent's penchant for solving problems quickly means your business saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has mastered a set of optimized tools and field-tested processes that allow the maximum level of efficiency for remote help and repair for IT networks of all sizes. Progent's Technical Response Center can communicate with your company's system without violating corporate security.

Progent's advanced service reporting application keeps thorough histories describing the service that Progent's clients have been provided. Progent's authorized engineers have access to the specifics of all help provided to each customer by any engineer. This archive of problems and repairs is organized as a readily retrievable support database that enables Progent's online support professionals to communicate their experiences with the whole team to ensure that the efficiency of Progent's support services grows daily. Progent's high-level accreditations and working relationships with important vendors such as Cisco and Microsoft make available additional extensive technical databases and allow quick access to vendors' internal support staff with the result that Progent's remote service experts are able to arrive at the most efficient solutions in the least time.

Online support available from Progent to businesses in St. Louis Missouri include:

Progent's ProSight Subscription-based Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, subscription-based services intended to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions deployed by many of the industry's top corporations. Progent's ProSight portfolio of IT management outsourcing services addresses all key facets of information technology such as email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it possible for small and mid-size companies to utilize Remote Monitoring and Management (RMM) technology to create leading-edge network resilience. Progent takes care of the daily monitoring and maintenance for you, so your network expands smoothly without becoming an obstacle. For an affordable and predictable monthly price, Progent's full-service IT group can be your complete technology safety net. Basic packages include remote monitoring and management (RMM), security, monthly patching, and documentation. As your requirements expand, you can add low-cost subscriptions to advanced options such as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication (MFA), or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT personnel and your Progent engineering consultant so all looming issues can be addressed before they have a chance to disrupt your network. Learn more about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-based platform for managing your client-server infrastructure by offering tools for streamlining common tedious jobs. These can include health checking, patch management, automated remediation, endpoint deployment, backup and recovery, anti-virus response, secure remote access, built-in and custom scripts, resource inventory, endpoint profile reporting, and debugging assistance. If ProSight LAN Watch with NinjaOne RMM uncovers a serious incident, it transmits an alarm to your designated IT personnel and your assigned Progent technical consultant so that emerging problems can be taken care of before they impact your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, optimize and debug their networking hardware like routers, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are always updated, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding appliances that need important software patches, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding line of real-time and in-depth reporting tools created to integrate with the industry's leading ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues such as spotty support follow-up or endpoints with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with advanced backup technology vendors to produce ProSight Data Protection Services, a portfolio of offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your backup processes and allow non-disruptive backup and fast restoration of critical files/folders, apps, images, plus VMs. ProSight DPS lets your business recover from data loss caused by equipment failures, natural disasters, fire, cyber attacks such as ransomware, user mistakes, ill-intentioned insiders, or application glitches. Managed backup services in the ProSight Data Protection Services selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these managed backup services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security companies to provide centralized management and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further level of inspection for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Duo: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo authentication service plans utilize Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication. Duo enables one-tap identity verification on iOS, Google Android, and other personal devices. Using Duo 2FA, when you sign into a protected online account and enter your password you are requested to confirm who you are via a unit that only you have and that is accessed using a different network channel. A wide selection of out-of-band devices can be used for this added form of authentication including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may designate multiple verification devices. For more information about Duo two-factor identity authentication services, go to Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Shared Help Desk: Outsourced and Co-managed IT Support Desk Services
    Progent's Co-managed Service Desk offers a seamless extension of your in-house IT support organization. User interaction with the Help Desk, provision of technical assistance, issue escalation, ticket creation and tracking, performance metrics, and management of the service database are consistent whether issues are resolved by your corporate IT support resources, by Progent's team, or by a combination. You have complete versatility to expand or shrink your part of IT support activity as required. Progent takes care of startup installation and onboarding of the professional services PSA software as well as workflow documentation, testing and training. To find out more about ProSight Shared Help Desk, refer to ProSight Co-Managed Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior analysis technology to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely evade traditional signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to manage the complete threat lifecycle including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering through leading-edge tools incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that meets your company's unique requirements and that helps you demonstrate compliance with legal and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also assist you to set up and test a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer businesses of any size a versatile and cost-effective alternative for assessing, testing, scheduling, implementing, and documenting updates to your dynamic information system. Besides maximizing the security and reliability of your computer network, Progent's patch management services free up time for your in-house IT team to focus on line-of-business initiatives and tasks that deliver maximum business value from your information network. Find out more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you're making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an objective assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your core infrastructure assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with government and industry security requirements, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and higher availability. See more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent backup/recovery expert. The interview is intended to evaluate your company's preparedness to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient security and backup environment that aligns with your business needs. For more information, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent can provide the services of seasoned online consulting experts for special information technology projects. Billing charges for ongoing consulting tasks are determined based on the level of expertise of the engineers required. Progent's background in these important fields of information technology allows customers to execute major initiatives economically and on time. Progent's special remote consulting services include:

  • Help Desk Expertise
    Progent's Call Center support programs for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, shared Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that manages all aspects of online desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent's Help Desk Call Center consulting services can assist you in building an efficient new Help Desk Call Center or enhancing your existing organization, selecting or customizing Help Desk software products to address the special needs of your business, or adding occasional online staff to work with your existing Call Center resources to deal with demanding situations like software migrations, major upgrades, or installing new applications.

    Progent's Help Desk team of seasoned information technology professionals gives your computer users in St. Louis Missouri quick assistance from an effective support group with years of background delivering phone support and online troubleshooting for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk Call Center perception as a significant driver of company performance, and Progent's intent is to resolve instead of simply record IT problems.

  • Business Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Experts Group provides remote advanced engineering expertise and training in special business application areas such as ERP, MRP, accounting system customization, and CRM. Progent also offers expertise, customization, and training for familiar Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft 365 Word, and Office Excel. To find out more on Progent's consulting, custom development, and training offerings, visit Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of multi-OS networks that include Linux, Hyper-V and VMware; and expanded cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts can provide world-class online and on-premises support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of Microsoft System Center2, extend or tune your current one, migrate smoothly from a prior version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers companies in St. Louis Missouri remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting. Progent can tune Operations Manager to fit your environment so that your IT support is proactive rather than reactive. By detecting possible issues before they result in network outages, proactive monitoring can head off stressful and expensive service crises. Progent can also utilize system monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or networks that support a variety of OS platforms.
How Your St. Louis Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency phone-based help with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in St. Louis Missouri, Progent's online computer support engineers can deliver expert and economical IT support the moment your business has to have it. Over 20 years of offering online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to refine online connectivity technology to solve IT problems rapidly while avoiding the cost and lost time associated with in-person service visits.

Even if your St. Louis business relies on a regular independent support technician or employs an in-house organization that know how to deal with the majority of network issues, Progent's Microsoft certified consultants can still offer a convenient and seamless virtual extension of your on-site resources in cases when your regular service personnel either lack the availability or the expertise to handle unexpected system emergencies or particularly tough integration projects.

Features of Progent's Remote Network Services for St. Louis Missouri
Progent's online support, remote troubleshooting, network security expertise, and system management services give companies in St. Louis Missouri unparalleled leverage for your IT budget. Whether you require occasional telephone support and Internet-based network repair or ongoing Help Desk call center support and system management, Progent's experts can deliver your business world class IT support while allowing you to avoid the cost and administration overhead of carrying a full-service internal IT organization. Highlights of Progent's online help program include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, range of technical background, fine tuned support tools, and familiarity with corporate IT enable companies to escape the pitfalls associated with exclusive dependence on smaller service organizations, independent freelance service providers, or over-stretched internal resources.

Progent adds value by providing:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier consultants average more than ten years of real-world industry background, in the trenches of network service, executing a broad variety of technical projects for an extensive array of businesses. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting staff. This ensures that you get not just world-class technical help, but also a support engineer with field-tested approaches for applying technical knowledge to fix real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for remote support and on-site visits per minute. As a result, you owe just for received support. Progent does not demand a higher rate for after-hours or emergency service, and within California or in regions where Progent provides in-person support, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no startup fee and asks no monthly commitment for services delivered during normal business hours. Many support firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids big invoices for fast fixes so you won't be forced to allow minor problems to stay unaddressed.

  • Full Documentation of Delivered Services
    Progent has created a sophisticated service reporting system that records and formats detailed documentation for all billed services. Unlike many independent consultants or local service organizations who offer minimal documentation or specifics of tasks done, every service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the support reports transmitted by every consultant to every customer. The discipline of detailing and organizing service activity allows more effective service and eliminates a variety of typical problems such as when a service customer is virtually held captive to a consultant who won't let go of vital service information.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the only IT service companies to offer 24x7 network tracking services based on MS System Center Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory rather than reactive. By revealing possible problems before they result in downtime, network monitoring can save your information network from stressful and expensive service disruptions.
How Does Our Company Start Getting Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.

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