Fast and Affordable Online Support for St. Louis Missouri Information Networks
Fast Online Help for St. Louis NetworksFor businesses in St. Louis Missouri, Progent provides online support for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered remote troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE engineers to help with challenging infrastructure issues, as well as the services of CISA and CISSP-accredited cybersecurity consultants to help with advanced security design and diagnostic jobs.

Progent's remote support engineers provide exceptional value because they have the practical experience and are equipped with the sophisticated tools necessary to resolve most information system problems rapidly. Efficient support lowers direct costs since service calls use up minimal chargeable minutes. Remote help also avoids the expense of sending an engineer to your site. Your company saves even more in incidental costs by reducing or avoiding network downtime and associated losses stemming from business discontinuity, upset clients, idle employees, and de-focused executives. Progent's extensive remote technical support experience is particularly helpful in environments that rely on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an alternative.

Progent's pricing model for remote support is designed to stretch your network support dollar. Progent bills by the minute for telephone-based assistance, so you are invoiced exclusively for the services that you receive. Unlike many online support organizations, Progent requires no initialization charge or minimum fees. Progent's one-minute granularity and clean policy for pricing save you from situations where fast fixes manage to end up as substantial bills. Progent's skill at dealing with technical issues efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned a collection of customized tools and field-proven processes which allow the highest degree of efficiency for remote help and troubleshooting for IT systems of any size. Progent's online support team can connect to your company's system without breaching network security.

Progent's sophisticated customer support database system stores extensive histories of all service that Progent's customers have been provided. Progent's authorized engineers have the benefit of the specifics of all help provided to every client by every Progent engineer. This archive of problems and resolutions is organized as an easily accessible support database that enables Progent's remote support engineers to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support improves over time. Progent's extensive list of certifications and working relationships with key vendors including Cisco and Microsoft make available other extensive technical support databases and allow fast response from manufacturers' internal product engineers so Progent's online consulting experts are able to come up with optimal solutions quickly.

Online support services available from Progent to clients in St. Louis Missouri include:

ProSight Managed IT Services for Small and Medium Size Organizations
Progent provides a family of low-cost, subscription-based services intended to allow small and mid-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the world's top corporations. Progent's ProSight portfolio of network management outsourcing services addresses all critical facets of information technology such as email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Managed Service Plans: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Plans make it feasible for small and mid-size businesses to deploy Remote Monitoring and Management (RMM) technology to achieve leading-edge network resilience. Progent handles the daily monitoring and management for you, so your system expands easily without becoming an obstacle. For an affordable and predictable monthly price, Progent's full-service IT team can be your dependable technology safety net. Basic packages include remote monitoring and management, security, automatic monthly patching, and reporting. As your needs expand, you can add low-cost subscriptions to best-in-class solutions like as SaaS M365/Google Workspace backup, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT personnel and your Progent consultant so any looming problems can be resolved before they have a chance to disrupt productivity. Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-driven solution for monitoring and managing your client-server infrastructure by providing an environment for performing common tedious jobs. These can include health checking, update management, automated repairs, endpoint configuration, backup and recovery, anti-virus protection, remote access, standard and custom scripts, asset inventory, endpoint profile reporting, and debugging support. When ProSight LAN Watch with NinjaOne RMM spots a serious issue, it transmits an alert to your designated IT staff and your assigned Progent consultant so that emerging issues can be fixed before they interfere with productivity. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating complex management activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that require important software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding line of real-time reporting tools created to integrate with the top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues such as inconsistent support follow-through or endpoints with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with advanced backup technology vendors to create ProSight Data Protection Services (DPS), a portfolio of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your data backup processes and allow transparent backup and fast recovery of critical files, applications, images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business avoid data loss caused by hardware breakdown, natural calamities, fire, cyber attacks like ransomware, user mistakes, ill-intentioned employees, or application bugs. Managed services in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these fully managed services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security vendors to provide web-based control and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper level of analysis for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight MFA with Duo: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA managed services incorporate Cisco's Duo technology to defend against compromised passwords by using two-factor authentication (2FA). Duo supports one-tap identity confirmation with Apple iOS, Android, and other personal devices. Using Duo 2FA, when you sign into a protected application and give your password you are asked to verify your identity on a device that only you have and that uses a separate network channel. A wide range of out-of-band devices can be used for this added form of authentication such as an iPhone or Android or wearable, a hardware token, a landline phone, etc. You may designate multiple verification devices. For details about Duo identity authentication services, go to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Co-Managed Call Desk: Outsourced and Shared IT Support Desk Services
    Progent's Shared Service Desk provides a seamless extension of your corporate support staff. User interaction with the Help Desk, provision of technical assistance, issue escalation, ticket generation and updates, performance measurement, and maintenance of the support database are consistent whether incidents are taken care of by your internal IT support group, by Progent, or both. You have complete versatility to expand or shrink your share of technical support activity as needed. Progent takes care of startup installation and provisioning of the professional services automation (PSA) software plus workflow documentation, validation and education. For more information about ProSight Shared Support, visit ProSight Co-Managed Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior machine learning tools to defend endpoint devices and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to address the complete threat lifecycle including filtering, detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that addresses your organization's specific needs and that allows you demonstrate compliance with legal and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent can also assist you to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management provide organizations of any size a versatile and cost-effective solution for assessing, validating, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT system. Besides optimizing the protection and reliability of your IT network, Progent's software/firmware update management services permit your in-house IT staff to concentrate on line-of-business initiatives and activities that deliver the highest business value from your information network. Find out more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported easily to a different hardware environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate up to half of time wasted searching for vital information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you're making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how well the configuration of your core network devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with data security requirements, higher utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your company's preparedness to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient security and backup/recovery system that aligns with your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent offers the services of world-class remote consulting experts for contract information technology projects. Progent's rates for longer-term consulting projects are set based on the qualifications of the consultants involved. Progent's background in these important fields of information technology enables customers to execute critical projects within budget and on time. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Support
    Progent's Call Center support programs for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that manages all facets of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount off Progent's normal desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most problems.

    Progent's Help Desk consulting services can assist you in creating an effective new Help Desk or revamping your current organization, identifying or customizing Help Desk application software to meet the special demands of your corporation, or adding temporary online staff to supplement your existing Call Center resources to deal with unusually busy events like software transitions, major updates, or installing new business software.

    Progent's Help Desk staff of seasoned network professionals offers your clients in St. Louis Missouri fast assistance from a reliable support group with substantial experience delivering telephone-based help and remote diagnostics for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Call Center the reputation as a crucial enabler of company productivity, and Progent's intent is to resolve and not just annotate IT problems.

  • Applications Support: Education, Development, and Integration
    Progent's Applications Experts Group provides remote and in-depth engineering expertise and education in key application areas including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting, programming, and training for familiar Microsoft applications including Microsoft CRM, Microsoft Office Project, Office Word, and Microsoft 365 Excel. To learn more information on Progent's consulting, custom programming, and education services, visit Progent's Applications Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of mixed-OS networks that include various Linux distributions, Hyper-V and VMware; and better cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer advanced remote and onsite support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of System Center2, extend or tune an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent offers companies in St. Louis Missouri online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can configure Operations Manager to suit your business so your IT maintenance is proactive and automated. By exposing emerging problems before they grow into network outages, system monitoring can minimize disruptive and expensive network crises. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Windows networks, or environments based on a combination of operating systems.
How Your St. Louis Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency remote support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Remote Support, phone 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in St. Louis Missouri, Progent's online network support specialists can provide professional and cost-effective IT support the moment your organization requires it. Over 20 years of delivering online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to fine tune online connectivity tools to repair network problems rapidly while avoiding the expense and lost productivity associated with on-premises support visits.

Even if your St. Louis business deals with a local freelance support technician or maintains a full time organization that can handle common computer issues, Progent's Microsoft certified engineers can provide an easy and seamless remote expansion of your on-site resources for situations when your usual service personnel either don't have the availability or the expertise to fix unexpected system emergencies or especially complex integration problems.

Benefits of Progent's IT Support for Organizations in St. Louis Missouri
Progent's remote network troubleshooting services allow your St. Louis business to have the benefits of timely, enterprise-level IT support without the cost of managing an in-house IT organization. Your information system will acquire greater business worth by becoming more available, productive, and secure. Advantages to your company include:

  • Convenient remote expansion of your on-site support resources
    For most organizations in St. Louis Missouri, nearby network service providers, whether represented by independent consultants or an in-house maintenance staff, can handle typical technical problems. On the other hand, major troubles might occur when your regular support personnel are too busy or unavailable, and some trouble may involve IT products that is beyond the scope of your local support personnel. In these situations, Progent's on-call service experts give you a convenient, fast, and affordable way to augment your regular resources and to pass on useful knowledge to increase your ability to handle future issues locally.

  • Reduced Reliance on Freelance Service Providers
    For network support, smaller companies commonly depend on independent freelance consultants. While independent service people have smaller internal costs than big support firms and can afford to charge marginally less, they are occasionally overbooked, making it hard to respond rapidly to crisis situations. If a freelance service provider is busy with another client, sick, on a trip, or in training, the absence of reserve help may require your business to go without assistance during an IT crisis. As your network grows, system unavailability and problems with vital software are more costly. The budget you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent provides a dependable source of backup service experts to make sure your network stays up and running.

  • Create a Scalable Basis for Smooth Expansion
    Companies often start with an information architecture implemented on a shoestring budget. Without a strong framework, band-aid repairs often get thrown on top of a shaky foundation. As a company grows, reliability and scalability issues can hinder the success of the organization. These poorly designed environments require proper analysis, smart strategic planning, and extensive technical knowledge to evolve to a system infrastructure that can provide the solid foundation to meet vital business demands and ease downstream expansion.

  • Work with Solution Providers Instead of Technology Sellers
    Smaller organizations need guidance and technical training to navigate through an ever more complex array of product options capable of accelerating business success and improving productivity. These companies hardly need a network consultant who is trying to resell a certain vendor's products. IT support and product sales can lead to a scenario where the recommended solution is built around a predetermined technology instead of the genuine requirements of a business. Progent eliminates these conflicts of interest by offering only services rather than products. This allows Progent to align IT expertise with the real needs of customers.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, range of IT background, refined remote support software, and familiarity with enterprise networking allow offices to escape the limitations associated with excessive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched in-house IT help.

Progent stands out by providing:

How Does My Business Start Getting Online Network Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.

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