Wireless Expertise

Consulting and Technical Support for BlackBerry Environments
BlackBerry wireless smartphones were once one of the most popular solutions for maintaining location-independent access to messaging, scheduling, web programs, and other vital business information. Progent offers St. Louis, Missouri companies support from BlackBerry-certified consultants who can help companies to maintain existing BlackBerry deployments or migrate efficiently to a more popular mobile solution.

As the complexity of small business networks has increased, and as the demand for world-class protection, dependability, and recoverability has grown to be the standard for businesses of all sizes, successful integration and support of RIM BlackBerry technology has grown more difficult. To handle issues like security, business continuity, and synchronization of BlackBerry PDAs with a variety of email servers and corporate databases, small businesses frequently resort to outside consulting firms who specialize in BlackBerry integration and maintenance.

Progent can provide the expertise of BlackBerry-certified engineers who can assist small organizations to design, manage, and troubleshoot BlackBerry environments economically and efficiently, eliminating the need for an internal BlackBerry solutions expert and reducing the cost and stress of maintaining wireless work groups. Progent's BlackBerry engineers have extensive backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISM and CISA-certified security professionals. This breadth of knowledge, coupled with Progent's efficient online service delivery model, provides small businesses a budget-friendly alternative for incorporating RIM BlackBerry products productively into their IT system.

Progent's engineers can help you with SQL Server 2019 integration support, SQL Server 2016 migration and management consulting, and Exchange setup so that your data and email systems work optimally with BlackBerry Enterprise Server. Progent can also show you how to migrate from previous releases of BlackBerry and Microsoft technology, configure streamlined administration utilities to help you track and support BlackBerry smartphones throughout your business, define security policies that make sense for your business, customize mobile software, and ensure that your network architecture is properly configured to handle your BlackBerry clients. In addition, Progent's business continuity specialists can help ensure that your BlackBerry information is included in your scheduled backup procedures in order that it can be restored rapidly and thoroughly.

St Louis Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the St. Louis Metro Area.

Technical Support for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) streamlines management and maintenance of RIM BlackBerry wireless handsets, providing a single platform for controlling critical jobs like smartphone deployment, updates, and retirement and also offering a strong foundation for security and fault tolerance. BlackBerry Enterprise Server supports seamless communication between Exchange Server, Novell GroupWise, or Lotus Domino messaging servers and BlackBerry smartphones and allows wireless synchronization.

BES Server includes a wealth of security options starting with automatic data encryption of messages transmitted between a BlackBerry device and BlackBerry Enterprise Server using AES or Triple Data Encryption Standard (Triple DES). BlackBerry BES Server also allows excellent versatility in adjusting levels of protection to meet the special needs of your mobile network. Progent's BlackBerry authorized engineers can help your company to choose powerful security features and activate them wirelessly. Samples of these wirelessly configurable security features include:

• Disable a device
• Wipe information from a lost BlackBerry device
• Lock out Bluetooth functionality
• Activate internal protection against malicious attacks

BlackBerry Enterprise Server also provides flexibility in determining ways to keep mobile users from installing or executing unsecure or unauthorized applications. Progent can help you to select protective techniques like:

• Specify precisely which programs are permitted on the device
• Prevent third-party applications from allocating persistent storage on the smartphone
• Determine which resources third-party applications can use on the smartphone
• Restrict the types of connections third-party programs running on the BlackBerry device can initialize
• Prevent all third-party programs from being installed or run on the BlackBerry device

Some Ways That Progent Can Help Your Business to Manage and Troubleshoot Your BlackBerry Environment
Progent can provide an experienced BlackBerry support who has been awarded accreditations from Research in Motion in all major facets of BlackBerry technology. Progent's BlackBerry support services range from troubleshooting synchronization problems to designing wireless workforce solutions built around BlackBerry Enterprise Server. These RIM BlackBerry certifications and their associated practice areas include:

BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can help you to carry out basic technical operations including setting up BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, selecting account configurations, launching messaging filters, modifying user accounts, upgrading BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to run with your company messaging solution. Progent's seasoned experts can in addition assist your business to resolve a wide array of issues associated with synchronization, handset recognition, email consistency, web browsing, wireless connections, IM, workstation software configuration, and Desktop Redirector.

As a top innovator in delivering nationwide remote support for small office IT networks, Progent offers quick and economical access to a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your BlackBerry support costs at a minimum and, by dealing with issues promptly, optimizes the efficiency of your BlackBerry users.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level skills for deploying, administering, monitoring, and troubleshooting one or multiple BlackBerry BES Servers in a messaging environment based on Exchange. Progent's BlackBerry consultant offers expertise in key technologies related to BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Outlook, firewalls, proxy servers, DMZ, and network policies and scheduling. Progent can help you to install and delete BlackBerry smartphone users on Microsoft Exchange and Active Directory, set up, track, and manage BlackBerry BES Server, administer BlackBerry smartphones and client accounts, back up and manage storage groups, configure permissions, install the Mobile Data System and IM, install push and pull access control lists, control Microsoft Exchange data flow, generate, edit, and assign WLAN and VPN configurations, set up SNMP traps for alerts, and produce reports to summarize SNMP results.

Progent's BlackBerry-certified engineer can support your BlackBerry solution in a variety of settings such as Windows 2K, 2003 or 2008 Servers, Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
Progent can provide the services of a BlackBerry Certified Solution Designer to assist you to design, install, test, repair, and produce documentation for a wireless solution based on the integration of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's high-level consulting services for BlackBerry include business and technology requirements analysis, solution architecture, installation planning and implementation, performance optimization, design of a fault-tolerant environment, data backup and disaster recovery consulting, and security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your technical goals and to create a mobile wireless solution that meets your information technology budget and aligns with your business plans. Progent can explain the impact of your organizational processes on the design of a BlackBerry Enterprise Solution, evaluate your existing connectivity architecture's suitability to support a BlackBerry BES Server, help your organization to decide which management model and physical components meet your needs, and analyze your messaging environment topology. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on each other so you can make smart choices about options for software editions, server hardware and mass storage, network architecture, and application configuration.

To maximize system protection, Progent's BlackBerry-certified consultant can help your company to select and configure appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and GIAC-certified security specialists to perform network-wide security vulnerability and compliance testing and suggest improvements to accommodate your BlackBerry solution.

Contact Progent for Support from a BlackBerry-Qualified Specialist
To ask Progent about consulting assistance for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or see Contact Progent.