Fast Remote Troubleshooting for Southlake Texas Computer Systems
Urgent Remote Support for Southlake SystemsFor companies located in Southlake Texas, Progent offers online support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to businesses in all 50 states in the United States. (See recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE network specialists to help with complex networking issues, as well as the services of CISSP-accredited cybersecurity experts to handle high-level security architecture and diagnostic issues.

Progent's remote support engineers offer exceptional value due to the fact that they possess the real-world background and have access to the sophisticated technology needed to resolve the majority of information system issues rapidly. This lowers direct expenses since solutions use up minimal chargeable minutes. Remote help also avoids the expense of sending a consultant to your location. Your organization benefits additionally in indirect expenses by reducing or avoiding network downtime and related losses due to business disruption, upset customers and vendors, unproductive workers, and distracted executives. Progent's extensive remote consulting experience is especially valuable for organizations that depend on public clouds for critical network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be useful.

Progent's pricing policy for online help is structured to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you owe just for the services that you receive. In contrast to many online service organizations, Progent requires no service activation fee or minimum fees. Progent's per-minute billing unit and simple policy for billing prevent scenarios where quick solutions somehow turn into big invoices. Progent's skill at disposing of problems efficiently means you spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered an array of optimized tools and field-proven methodologies that allow the highest level of effectiveness for remote technical support and repair for computer networks of any size. Progent's online support team can link to your environment remotely without compromising corporate security.

Progent's proven service reporting system maintains comprehensive histories describing the service that Progent's clients have been provided. Progent's staff service personnel have access to the history of support delivered to each client by every consultant. This archive of trouble tickets and resolutions is organized as a quickly accessible proprietary database that enables Progent's online support engineers to communicate their experiences with the whole team to ensure that the effectiveness of Progent's technical support improves over time. Progent's advanced accreditations and close associations with major technology companies such as Cisco and Microsoft open up other extensive support knowledge bases and allow priority access to manufacturers' internal support staff so Progent's online service experts are able to come up with optimal resolutions in the least time.

Online services available from Progent to customers in Southlake Texas include:

Progent's ProSight Managed Services for Small and Medium Size Organizations
Progent offers a family of low-cost, subscription-based services intended to enable small and medium-size businesses to benefit from the same cutting-edge technology deployed by some of the industry's leading enterprises. The ProSight portfolio of network monitoring and management services covers all critical aspects of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Plans make it possible for small and mid-size businesses to utilize Remote Monitoring and Management (RMM) technology to achieve advanced IT resilience. Progent handles the necessary monitoring and maintenance for you, so your system scales smoothly without becoming an obstacle. For a low and predictable monthly price, Progent's full-service IT group can be your complete technology safety net. Basic packages include remote monitoring and management, security, automatic monthly patching, and reporting. As your requirements grow, you can add low-cost subscriptions to best-of-breed options such as SaaS M365/Google Workspace backup, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by tracking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT management personnel and your assigned Progent consultant so all potential issues can be addressed before they can disrupt productivity. Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-driven solution for monitoring and managing your client-server infrastructure by offering tools for streamlining common tedious tasks. These include health monitoring, patch management, automated repairs, endpoint configuration, backup and restore, anti-virus response, secure remote access, standard and custom scripts, resource inventory, endpoint status reporting, and troubleshooting support. When ProSight LAN Watch with NinjaOne RMM spots a serious problem, it sends an alarm to your designated IT management personnel and your assigned Progent consultant so that potential issues can be taken care of before they interfere with productivity. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, monitor, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, locating appliances that need critical updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing family of real-time reporting tools created to integrate with the leading ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize key issues such as spotty support follow-through or machines with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup product vendors to create ProSight Data Protection Services, a portfolio of management offerings that provide backup-as-a-service. ProSight DPS services automate and monitor your backup processes and enable non-disruptive backup and rapid recovery of critical files/folders, applications, images, plus VMs. ProSight DPS lets your business protect against data loss resulting from hardware failures, natural calamities, fire, malware such as ransomware, user error, ill-intentioned employees, or application bugs. Managed services available in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these managed backup services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security vendors to provide centralized control and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage space. Email Guard's onsite gateway device adds a deeper layer of analysis for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Cisco Duo: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation with iOS, Android, and other out-of-band devices. Using Duo 2FA, whenever you sign into a protected application and give your password you are requested to verify who you are on a unit that only you have and that uses a different network channel. A broad selection of out-of-band devices can be utilized for this second form of ID validation including an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You can register multiple validation devices. To learn more about ProSight Duo identity authentication services, see Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Shared Call Desk: Outsourced and Shared Call Desk Services
    Progent's Co-managed Service Desk provides a smooth extension of your internal IT support group. Client interaction with the Help Desk, provision of technical assistance, issue escalation, ticket generation and tracking, performance measurement, and management of the service database are consistent whether incidents are taken care of by your corporate support resources, by Progent, or a mix of the two. You have complete versatility to extend or shrink your share of technical support work as circumstances demand. Progent provides initial installation and provisioning of the professional services automation (PSA) software as well as documentation, validation and training. To learn more about ProSight Co-Managed Help Desk, go to ProSight Co-Managed Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior analysis technology to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to manage the entire threat lifecycle including protection, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering through cutting-edge technologies incorporated within a single agent managed from a single console. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you prove compliance with legal and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management offer organizations of all sizes a flexible and cost-effective alternative for evaluating, validating, scheduling, implementing, and tracking updates to your dynamic IT network. Besides maximizing the security and reliability of your IT environment, Progent's software/firmware update management services allow your IT staff to concentrate on line-of-business projects and tasks that derive the highest business value from your information network. Find out more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect information related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you're planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the health of their information system. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with data security standards, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and less downtime. See more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's ability to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your existing cybersecurity posture and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient security and backup/recovery environment that aligns with your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent can provide the services of seasoned online consulting experts for special IT programs. Progent's rates for longer-term development or consulting projects are set based on the level of expertise of the engineers assigned. Progent's background in these special fields of information technology enables clients to complete critical projects within budget and on schedule. Progent's project-based online consulting services include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center support alternatives for organizations with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, co-managed Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end solution that manages all aspects of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount off Progent's regular desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle challenging problems.

    Progent's Help Desk Co-management services allow your IT organization to split the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution built around the top professional services automation platform for handling service requests, ticket lifecycle, accountability, status tracking, and reporting.

    Progent's Call Center team of experienced information technology professionals provides your customers in Southlake Texas quick communication with a dependable network service resource with extensive background offering telephone-based consulting and remote troubleshooting for IT systems powered by Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk Call Center recognition as a key contributor to company success, and Progent's policy is to solve rather than simply document technical issues.

  • Applications Services: Education, Development, and Integration
    Progent's Applications Consulting Team can supply online advanced consulting expertise and training in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and education for familiar Microsoft applications including Microsoft CRM, Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn more information about Progent's consulting, custom programming, and training services, see Progent's Applications Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants offer world-class online and on-premises support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new implementation of Microsoft System Center2, extend or optimize your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver companies in Southlake Texas online IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting. Progent can configure SCOM to suit your environment so your IT support is proactive and automated. By anticipating looming problems before they cause full-scale emergencies, system monitoring can minimize inconvenient and costly service breakdowns. Progent can also deploy network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Windows networks, or systems based on multiple platforms.
How Your Southlake Company Can Contact Progent's Remote Support Professionals
To contact Progent about emergency online help with Windows, macOS and OS X, or Linux networks, go to Progent's Emergency Remote Support, phone 1-800-993-9400, or see Contact Progent. For offices and new businesses in Southlake Texas, Progent's phone-based computer support engineers can deliver effective and economical system support the moment your organization requires it. Over two decades of delivering online technical assistance has earned Microsoft Partner status for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to refine online connectivity technology to repair network problems quickly while eliminating the expense and lost productivity that comes with on-site service calls.

Even if your Southlake business has a regular independent support technician or employs an in-house organization that can handle ordinary network issues, Progent's Microsoft and Cisco certified engineers are available to provide an easy and transparent virtual expansion of your on-site resources in cases when your regular IT support personnel either lack the time or the experience to deal with sudden system crises or especially complicated integration projects.

Advantages of Progent's IT Support for Businesses in Southlake Texas
Progent's remote technical help services enable your Southlake company to have the benefits of on-call, world-class IT support without the cost of maintaining an in-house IT staff. Your information system will derive added business worth by being more reliable, productive, and secure. Benefits to your business include:

  • Seamless remote extension of your on-site IT resources
    For most businesses in Southlake Texas, nearby network support providers, whether consisting of outside consultants or an in-house maintenance staff, can resolve typical technical problems. However, serious problems sometimes spring up when your regular resources are too busy or absent, and some trouble may stem from IT products that is beyond the scope of your onsite service personnel. In these situations, Progent's on-call service specialists provide a convenient, quick, and affordable way to augment your regular help and to convey valuable knowledge to increase your capability to deal with future problems locally.

  • Less Reliance on Freelance Service Providers
    For IT support, smaller organizations often depend on independent freelance consultants. While freelance service people carry less internal costs than larger service firms and can afford to charge lower rates, they are sometimes overextended, making it difficult to respond quickly to crisis situations. If an independent consultant is busy with another customer, sick, on a trip, or in training, the lack of fallback help may require your company to wait for help during an emergency. As your company expands, network unavailability and trouble with vital software become more costly. The money you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent provides an on-call source of reserve support expertise to insure your IT system stays available.

  • Create a Solid Basis for Smooth Expansion
    Companies often start with an information system created on a modest budget. Lacking a scalable infrastructure, slap-dash fixes often get thrown onto a shaky foundation. When a company grows, stability and expandability problems can hinder the success of the business. These poorly built environments require careful analysis, smart strategic planning, and broad-based IT knowledge to evolve to a network architecture able to deliver the stable foundation to handle current business demands and facilitate future growth.

  • Work with Problem Solvers Rather Than Product Resellers
    Smaller offices need guidance and technical training to navigate through an ever more complicated maze of technology options available for accelerating business growth and improving efficiency. These companies hardly need a network consultant who is attempting to sell a certain vendor's products. IT consulting and product selling can result in a scenario where the recommended solution is built around a profitable product instead of the true requirements of a business. Progent avoids these dilemmas by selling just services instead of products. This enables Progent to match IT consulting with the real interests of customers.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, range of technical knowledge, refined support tools, and familiarity with corporate IT enable offices to escape the pitfalls of excessive dependence on smaller service firms, individual freelance consultants, or over-stretched internal IT help.

Progent stands out by offering:

How Does Our Company Start Receiving Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.

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