Immediate Remote Help for Southlake Texas IT Networks
Urgent Remote Help for Southlake SystemsFor organizations in Southlake Texas, Progent provides online technical support for computer systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered remote support to companies in every state in the United States. (Check out recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE engineers to handle challenging infrastructure problems, as well as the services of CISA and CISSP-certified cybersecurity consultants to help with high-level security architecture and troubleshooting issues.

Progent's remote support engineers offer exceptional value due to the fact that they have the practical background and have access to the advanced technology required to solve most network problems quickly. This reduces immediate expenses since service calls require minimal chargeable consulting minutes. Remote support also eliminates the cost of sending an engineer to your location. Your organization saves additionally with indirect expenses by minimizing or avoiding system outages and related costs resulting from business disruption, disgruntled clients, idle workers, and distracted management. Progent's extensive online technical support know-how is particularly helpful in environments that depend on public clouds for vital infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.

Progent's pricing policy for remote support is designed to stretch your IT service investment. Progent bills by the minute for phone assistance, so you are billed exclusively for the services that you actually get. In contrast to many online support firms, Progent imposes no service activation fee or minimum payments. Progent's per-minute granularity and clean policy for billing save you from scenarios where quick fixes somehow end up as substantial invoices. Progent's penchant for disposing of technical issues quickly means you saves money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned a set of optimized tools and field-tested processes that ensure the highest level of effectiveness for online engineering help and troubleshooting for computer systems of any size. Progent's online support team can interface to your computer system remotely without breaching system security.

Progent's powerful technical support database system maintains comprehensive records for the support that Progent's clients have received. Progent's team service personnel have access to the history of services rendered to each client by every Progent engineer. This archive of anomalies and resolutions is structured as a conveniently accessible support knowledge base that allows Progent's remote support experts to share their knowledge with the whole team to make sure that the quality of Progent's support services grows over time. Progent's advanced certifications and close relationships with important industry leaders such as Cisco and Microsoft open up additional extensive technical knowledge bases and allow priority response from manufacturers' in-house support staff so Progent's remote service experts are able to arrive at the most efficient solutions in the least time.

Remote technical services provided by Progent to companies in Southlake Texas include:

ProSight Managed Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, subscription-based managed services intended to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions deployed by many of the industry's top corporations. The ProSight portfolio of network monitoring and management services covers all key facets of information technology including email protection, security and compliance, automated backup/recovery, network infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Managed Service Plans: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it practical for small and mid-size businesses to utilize Remote Monitoring and Management (RMM) technology to achieve advanced IT resilience. Progent takes care of the necessary monitoring and maintenance for you, so your network expands smoothly without becoming an obstacle. For an affordable and predictable monthly price, Progent's full-service IT team can be your complete technology safety net. Entry-level plans include RMM, cybersecurity, monthly patching, and reporting. As your requirements expand, you can add low-cost subscriptions to advanced options such as SaaS M365/Google Workspace backup, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network running at peak levels by tracking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT personnel and your assigned Progent consultant so that any potential problems can be addressed before they can disrupt productivity. Learn more about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-based platform for managing your client-server infrastructure by offering an environment for streamlining common tedious jobs. These include health monitoring, update management, automated repairs, endpoint setup, backup and restore, anti-virus response, secure remote access, built-in and custom scripts, resource inventory, endpoint status reports, and troubleshooting help. If ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it sends an alert to your designated IT staff and your Progent technical consultant so emerging problems can be taken care of before they interfere with productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map, track, enhance and troubleshoot their connectivity hardware such as switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating appliances that need critical software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing suite of real-time management reporting utilities created to integrate with the industry's top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues like spotty support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with advanced backup/restore product vendors to produce ProSight Data Protection Services (DPS), a family of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your data backup processes and allow transparent backup and rapid restoration of critical files/folders, apps, system images, plus VMs. ProSight DPS helps your business protect against data loss resulting from equipment breakdown, natural disasters, fire, cyber attacks such as ransomware, human error, malicious employees, or software glitches. Managed backup services available in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to determine which of these managed services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security vendors to deliver centralized control and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a further layer of inspection for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Duo: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA service plans utilize Cisco's Duo technology to defend against password theft by using two-factor authentication (2FA). Duo supports one-tap identity confirmation with iOS, Android, and other personal devices. With Duo 2FA, when you log into a secured application and give your password you are requested to verify your identity via a device that only you possess and that is accessed using a different network channel. A wide range of devices can be used for this added form of ID validation including a smartphone or wearable, a hardware/software token, a landline phone, etc. You may designate several validation devices. To find out more about Duo identity authentication services, see Duo MFA two-factor authentication services.

  • ProSight Co-Managed Support: Outsourced and Shared IT Support Center Services
    Progent's Co-managed Help Desk Service provides a seamless supplement to your internal network support staff. User access to the Service Desk, provision of support, issue escalation, trouble ticket creation and tracking, performance measurement, and management of the support database are cohesive regardless of whether incidents are taken care of by your internal IT support staff, by Progent's team, or both. You have complete flexibility to expand or reduce your part of technical support work as required. Progent takes care of startup deployment and onboarding of the professional services PSA software as well as documentation, testing and education. For details about ProSight Shared Help Desk, go to ProSight Shared Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior analysis technology to guard endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to address the entire malware attack progression including protection, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge technologies packaged within one agent managed from a single control. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP environment that addresses your company's specific requirements and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent's consultants can also help you to set up and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management provide organizations of all sizes a versatile and affordable solution for assessing, testing, scheduling, applying, and tracking software and firmware updates to your dynamic IT system. In addition to optimizing the protection and functionality of your computer environment, Progent's software/firmware update management services allow your in-house IT staff to focus on more strategic projects and activities that deliver maximum business value from your network. Find out more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved easily to a different hosting solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to obtain an objective assessment of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with data security standards, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to assess your organization's ability to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your existing cybersecurity posture and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient security and backup/recovery system that aligns with your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for contract IT projects. Progent's rates for longer-term consulting tasks are determined according to the level of expertise of the consultants involved. Progent's background in these important fields of computer technology allows customers to complete critical initiatives within budget and on time. Progent's special online consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service offerings for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, shared Help Desk support services, and Call Center consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that handles all facets of remote desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount off Progent's regular desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent's Help Desk Call Center consulting support can guide you in establishing an efficient new Help Desk Call Center or improving your existing one, identifying or modifying Help Desk software to handle the particular needs of your corporation, or adding occasional phone support staff to supplement your in-house Help Desk team during unusually busy situations such as software migrations, major updates, or installing new business software.

    Progent's Help Desk staff of seasoned network professionals provides your workers in Southlake Texas rapid assistance from a reliable network service resource with substantial background providing phone help and online diagnostics for IT systems based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk Call Center perception as a crucial contributor to company productivity, and Progent's target is to solve rather than simply record IT problems.

  • Business Applications Support: Training, Development, and Integration
    Progent's Applications Consulting Team provides remote advanced consulting support and education in special business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and training for popular Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft 365 Word, and Office Excel. To learn additional information about Progent's consulting, programming, and education offerings, go to Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants offer world-class online and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new implementation of System Center2, extend or optimize an existing one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in Southlake Texas remote hybrid network monitoring by providing Microsoft System Center Operations Manager expertise. Progent can adapt Operations Manager for your business so your network support is proactive and automated. By anticipating potential trouble spots before they cause crashes, proactive monitoring can head off stressful and expensive service crises. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft environments, or systems that incorporate a variety of operating systems.
How Your Southlake Company Can Contact Progent's Online Service Professionals
To contact Progent about emergency remote assistance with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Remote Help, call 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Southlake Texas, Progent's online network support engineers are ready to provide expert and cost-effective IT support whenever your business requires it. Over two decades of delivering online repair services has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to fine tune remote connectivity tools to solve network problems rapidly while avoiding the cost and lost time that comes with on-site support visits.

Even if your Southlake organization has a regular freelance support technician or maintains an in-house organization that can deal with ordinary computer problems, Progent's Microsoft and Cisco certified consultants are available to offer a convenient and seamless remote extension of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the expertise to address unexpected system crises or especially complicated integration projects.

Details of Progent's Online Computer Support for Southlake Texas
Progent's phone help, remote troubleshooting, network security consulting, and system management services give businesses in Southlake Texas the greatest leverage for your IT budget. Whether you need one-time telephone support and Internet-based network repair or ongoing Help Desk call center support and system management, Progent's experts can provide your business enterprise-level IT support while permitting you to eliminate the cost and hassle of maintaining a full-service internal IT organization. Key features of Progent's online help services include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, range of IT expertise, fine tuned remote support software, and familiarity with corporate IT allow businesses to avoid the limitations associated with exclusive dependence on smaller consulting organizations, independent freelance service providers, or limited internal IT help.

Progent adds value by offering:

How Does Our Company Begin Getting Online Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.

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