UNIX, Linux, Sun Solaris, Mac OS X Technical Support

For small and midsize companies located in Southlake Texas, Progent provides technical support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX and Microsoft platforms. Progent has delivered remote support to companies in every state in the United States. (See Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE-certified engineers for challenging connectivity issues, plus the assistance of CISSP and CISM-accredited security consultants to handle advanced security architecture and business continuity planning.

Progent's online support services represent excellent leverage because they are equipped with the real-world background and the advanced technology to solve most network problems quickly. This lowers direct expenses since service calls take up a smaller number of chargeable minutes. Remote help also avoids the cost of sending an engineer to your site. Your organization saves even more with incidental costs by minimizing or eliminating system outages and associated costs stemming from business discontinuity, upset customers and vendors, unproductive employees, and distracted executives.

Progent's billing policy for remote help is designed to maximize the impact of your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are charged just for the services that you receive. Unlike typical online support organizations, Progent requires no startup fee or minimum fees. Progent's per-minute billing unit and clean policy for billing do away with situations where quick repairs somehow end up as substantial bills. Progent's skill at dealing with technical issues efficiently translates into your company conserving money.

Progent's Online Technical Support Technologies
Over the years, Progent has fine tuned an arsenal of optimized technologies and field-tested processes that ensure the maximum degree of efficiency for online engineering help and repair for small business information systems. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN technology permits the staff of Progent's remote service group to connect to your computer system remotely without compromising corporate security.

Progent's powerful customer support database system stores extensive records of all service that Progent's clients have been provided. Progent's authorized consultants have access to the specifics of all help delivered to every Progent customer by any Progent consultant. This database of anomalies and resolutions is organized as a conveniently exploitable internal database that permits Progent's online technical professionals to communicate their experiences with the whole team to make sure that the value of Progent's support services grows over time. Progent's high-level accreditations and close relationships with key technology companies such as Cisco and Microsoft make available other massive support knowledge bases and permit priority response from manufacturers' in-house product engineers so Progent's online consulting experts are able to find optimal resolutions promptly.

Start Receiving Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's phone support in Southlake Texas or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for IT support, go to Immediate Urgent Support.

Online Technical Support Services Available from Progent
Progent's phone-based consulting experts possess advanced credentials in a comprehensive set of disciplines. This wide range of IT skills allows Progent's consultants to handle almost any crisis that may take place in a small company network. Certificates awarded to Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional, and Design Associate.

To provide assistance to clients with mixed-OS networks, Progent also provides access to engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.

Online technical support services available from Progent to customers in Southlake include:

• UNIX, Linux, Solaris, and macOS and OS X Expertise
  Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote consulting services address a broad spectrum of information technology including system architecture, messaging systems, system and process security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server consolidation and simplified management, and transitioning from legacy applications to current MS Windows or Linux-based environments. Progent's group-based approach to resolving network problems promotes quick escalation, when required, to consultants with appropriate experience to tackle complex situations. This accelerates repair of critical problems, minimizes network downtime, and lowers service expense.

  Progent's UNIX/Linux consultants can provide emergency phone-based help for diagnosing problems affecting UNIX/Linux networks based on leading derivatives of UNIX including:

  • macOS and OS X
  • Solaris
  • IBM AIX OS
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • Silicon Graphics IRIX (SGI/IRIX)
  Major Linux platforms for which Progent offers expertise include:
  • RedHat
  • SUSE
  • Debian-GNU
  • Slackware Linux

• Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
  The Cisco CCIE credential is the top recognition for networking professionals, and validates a person's technical skills at the master level. Cisco CCIEs can resolve the most complex issues associated with network planning, integration, administration, security, and troubleshooting. CCIEs can cooperate closely with Cisco's in-house engineers in isolating problems with Cisco IOS Software network administration utilities and coming up with workarounds or locating software patches. Cisco CCIEs offer exceptional value because their deep experience enables them to find solutions for even the most intractable problems rapidly. In many instances, less qualified service providers can wrestle for hours or days with the same tasks that a Cisco CCIE can fix in a few minutes. Few consulting providers make Cisco-qualified CCIEs available to help small and medium sized companies. Progent offers quick telephone access to a Cisco CCIE so you can get immediate support for complex network infrastructure issues that are hurting business efficiency but are outside the scope of your ordinary network maintenance personnel. Progent's Cisco CCIE support experts can tie into your environment via the latest remote troubleshooting tools in order to provide fast, secure, and affordable analysis and repair. Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's industry-leading family of networking products including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network technology.

• Certified Windows Expertise
  Progent's Microsoft-expert remote support engineers can deliver computer system repair and IT support for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the assistance of support engineers who can assist you with a wide variety of technology support services such as Microsoft Windows Server 2022 solution design and migration consulting, Windows Server 2019 expertise, Microsoft Windows Server 2016 migration and hybrid cloud consulting, Windows Server 2012 R2 maintenance, Windows Server 2008 R2 upgrade (help, assistance, MS Exchange 2019 Server planning and configuration, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration, Exchange Server 2010 maintenance, SharePoint Server 2016 migration and hybrid integration expertise, SharePoint 2019 planning and configuration, Microsoft Teams integration, Microsoft Skype for Business migration support, Lync Server 2013 integration and Office Communications Server upgrade, Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 consulting, Systems Center Operations Manager network monitoring, Project Server and Server Online planning, SBS Server 2011 consulting, and Windows Essentials cloud integration.

  Progent in addition can deliver a full range of remote PC desktop consulting and support services such as Microsoft Windows 11 migration help and designing and implementing Microsoft 365 cloud solutions for Windows workstations.

• CISSP and ISSAP Certified System Security Specialists
  Progent's certified CISSP, ISSAP, and CISM security consultants can provide a variety of security services that can strengthen the immunity of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or assist your business to recover quickly following a serious penetration. Security consulting services offered by Progent cover in depth security evaluation using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; fast cleanup after malicious attacks; configuring firewalls; establishing secure architectures for off-site and mobile connectivity; securing your email system against spam and DHA attacks; and establishing 24x7 network monitoring.

• Hybrid Cloud Solutions
  Progent offers expert online support to help organizations of any size integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon AWS. Progent can help you to plan and manage hybrid environments that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid network models that combine on-premises resources as well as cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud migration support services such as Microsoft 365 integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration consulting. Progent has more than two decades of background providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.

• Help Desk Support
  Progent's Help Desk Call Center support alternatives for small businesses with networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk services are a convenient solution for smaller businesses who don't have the money or time to build and maintain an in-house Help Desk but who want fast access to an efficient Help Desk with proficient telephone support as well as the technical depth to escalate the most challenging tasks to high-level consultants.

  Progent's Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced support solution built around the top PSA platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

  Progent's Call Center consulting services can assist you in establishing an efficient new Help Desk or revamping your current organization, selecting or customizing Call Center software to handle the particular requirements of your corporation, or providing occasional online personnel to reinforce your internal Help Desk group to handle unusually busy situations such as software transitions, mass upgrades, or installing new business software.

  Progent's Help Desk Call Center staff of seasoned network consultants provides your computer users in Southlake Texas immediate contact with a large technical support resource with substantial background delivering telephone-based support and remote troubleshooting for computer environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk perception as a solid driver of business efficiency, and Progent's intent is to fix instead of just document technical issues.

• Business Applications Support: Training, Custom Programming, and Troubleshooting
  Progent's Applications Experts staff provides phone-based and in-depth consulting expertise and training in special business application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and education for familiar Microsoft applications including CRM, Project, Office Word, and MS Excel. To read additional information concerning Progent's consulting, programming, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.

  Progent's Apple Mac experts can promote the artistic elements of Apple Mac environments by providing remote consulting support and training in imaging, sound, and motion video. Progent's support professionals offer assistance in a range of Apple Mac creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with specific jobs like scanning or digitizing audio/video or setting up an audio/video production facility.

  Online Network Monitoring Support
  Progent can provide businesses in Southlake Texas remote network monitoring support centered around MS System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent for your business so that your network support is proactive rather than reactive. By detecting emerging trouble spots before they expand into full-scale emergencies, remote monitoring can head off stressful and expensive service crises. Progent can also utilize network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or environments that incorporate multiple operating systems.

Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.