Expanding your remote workforce may have a significant effect on IT infrastructure, security, and corporate processes. Progent has 20 years of background helping small and mid-size businesses to design, configure, manage, optimize, and debug IT environments that support at-home workers. Progent can assist your Winston-Salem company to select the appropriate tools and adhere to leading practices in creating and maintaining a secure virtual solution for teleworkers that promotes collaboration and returns maximum value. Progent can provide services ranging from as-needed guidance for getting you past challenging IT bottlenecks to full project management to help you successfully complete mission-critical tasks.

Progent's consultants can help Winston-Salem, North Carolina companies to succeed with any aspect of building a high-performing telecommuting environment by delivering infrastructure configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, helpdesk services, security and compliance, backup/restore solutions, and streamlined management.

Infrastructure for an At-Home Workforce
Setting up the physical and software infrastructure required for a remote workforce can be particularly complicated if you have to manage a combination of worker-owned equipment such as PCs and laptops, Internet routers, and Wi-Fi appliances from various vendors and with a variety of operating systems and firmware releases. Progent's background delivering online help for both legacy and current IT products in remote office solutions allows you to make efficient use of your available infrastructure and offers fast access to expertise for implement essential upgrades. Support services offered by Progent to help you to create a high-functioning work-at-home infrastructure include:

  • VPN connectivity allows you to create a secure tunnel for authenticated at-home workers to use IT resources situated at your corporate data center or in the cloud. Progent can help you to deploy and maintain VPN access between your teleworkers and your key network resources by providing online VPN integration support. For organizations with Cisco's ASA firewalls, Progent's Cisco ASA Firewall experts can help your remote workers to set up Cisco's popular AnyConnect client software for safe VPN tunneling for a wide selection of endpoint devices such as Windows, Mac, Apple iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) platforms enable an at-home worker to see and interact with a remote PC's desktop. This technology gives IT managers substantial control over the digital environment of telecommuters and ensures remote users a familiar experience. Progent's VDI consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI expertise.
  • Routers attach home computer networks to the Internet and typically support VPN connections, home wireless networks, and firewalls. Progent offers expert remote support for integrating routers from a variety of vendors. See router configuration services from Cisco-certified consultants.
  • Home Wi-Fi networks, often shared by families and guests, are frequently used by at-home employees to connect to their Internet router for work. This can create performance and security issues. Progent can help businesses to mitigate these issues by delivering services like Aironet configuration expertise, Cisco Meraki WiFi installation consulting, and Ubiquiti wireless access point integration help.
  • Internet access solutions impact the performance and availability of connections between at-home workers and the company data center. Mission-critical applications might demand backup Internet connections in case the normal connection fails. Progent can provide expertise for identifying service providers, choosing appropriate service offerings, and integrating redundant Internet connections. See Internet connectivity integration services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and maintaining a productive work-from-home environment for your Winston-Salem, North Carolina business, call 1-800-993-9400 or visit Contact Progent.