Fast Online Support for Savannah Georgia Information Networks
Fast Phone Technical Support for Savannah NetworksFor businesses located in Savannah Georgia, Progent provides online technical support for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided online support to businesses in every state in the U.S. (Check out testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified engineers to solve complex infrastructure issues, as well as the assistance of CISSP-qualified cybersecurity consultants to help with advanced security design and troubleshooting jobs.

Progent's remote technical support engineers provide exceptional leverage due to the fact that they possess the real-world background and have access to the sophisticated tools necessary to solve the majority of network problems rapidly. This reduces direct expenses because service calls use up fewer billable minutes. Remote help also avoids the cost of dispatching a consultant to your office. Your organization benefits even more with indirect costs by minimizing or avoiding network downtime and related losses due to business disruption, upset clients, idle employees, and de-focused management. Progent's advanced remote technical support know-how is particularly important for businesses that are dependent on public clouds for critical network infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be useful.

Progent's billing policy for remote help is designed to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you owe only for the services that you receive. Unlike many remote service firms, Progent asks for no startup fee or minimum fees. Progent's one-minute granularity and clean model for billing save you from situations where fast solutions somehow end up as major bills. Progent's penchant for solving problems efficiently means your business saves money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined a set of optimized tools and proven methodologies that permit the highest degree of efficiency for remote help and troubleshooting for computer networks of any size. Progent's Technical Response Center can interface to your company's environment remotely without breaching network security.

Progent's sophisticated service database system keeps comprehensive histories of all support that Progent's clients have been provided. Progent's team service personnel have the benefit of the specifics of all help rendered to each Progent client by every engineer. This database of anomalies and repairs is structured as a quickly exploitable proprietary database that allows Progent's online technical professionals to communicate their experiences with the whole team to ensure that the efficiency of Progent's support grows daily. Progent's high-level certifications and close associations with key industry leaders including Cisco and Microsoft open up additional massive support knowledge bases and allow fast access to vendors' in-house product engineers with the result that Progent's remote service experts can find the most efficient resolutions in the least time.

Online support available from Progent to businesses in Savannah Georgia include:

Progent's ProSight Managed Services for Small and Medium Size Organizations
Progent offers a family of low-cost, subscription-based managed services intended to allow small and medium-size businesses to utilize the same best-of-breed IT solutions used by many of the industry's leading corporations. The ProSight suite of outsourced network management services covers all critical facets of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Managed Service Plans: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Plans make it practical for small and mid-size companies to deploy Remote Monitoring and Management (RMM) solutions to achieve leading-edge IT resilience. Progent takes care of the necessary monitoring and maintenance for you, so your system scales readily without holding you back. For an affordable and predictable monthly price, Progent's full-service IT team can be your complete technology safety net. Entry-level packages include RMM, cybersecurity, automatic monthly patching, and documentation. As your requirements grow, you can add low-cost subscriptions to best-in-class solutions such as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication (MFA), or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your network running efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so that any looming issues can be addressed before they have a chance to disrupt productivity. Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven platform for monitoring and managing your network, server, and desktop devices by offering an environment for performing common tedious jobs. These include health monitoring, update management, automated repairs, endpoint configuration, backup and recovery, A/V response, secure remote access, standard and custom scripts, resource inventory, endpoint profile reports, and debugging help. When ProSight LAN Watch with NinjaOne RMM identifies a serious issue, it sends an alert to your specified IT management personnel and your assigned Progent consultant so emerging issues can be fixed before they interfere with your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, enhance and debug their networking hardware such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always updated, captures and displays the configuration of almost all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding appliances that require critical software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of real-time management reporting tools created to integrate with the top ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize critical issues such as spotty support follow-up or machines with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with advanced backup technology companies to create ProSight Data Protection Services, a selection of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products automate and track your backup processes and enable non-disruptive backup and fast restoration of critical files/folders, apps, images, and VMs. ProSight DPS helps you recover from data loss caused by equipment breakdown, natural disasters, fire, cyber attacks like ransomware, human mistakes, malicious insiders, or software glitches. Managed services in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these fully managed services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security vendors to provide web-based management and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The cloud filter serves as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email that stays inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Duo: Identity Validation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo authentication managed services incorporate Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity verification on iOS, Android, and other personal devices. With 2FA, when you sign into a secured application and enter your password you are requested to confirm who you are via a unit that only you possess and that uses a different ("out-of-band") network channel. A wide range of devices can be utilized for this second means of authentication such as a smartphone or wearable, a hardware/software token, a landline phone, etc. You may register multiple verification devices. To find out more about ProSight Duo identity validation services, visit Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Shared Call Desk: Outsourced and Co-managed Help Desk Services
    Progent's Co-managed Help Desk Service provides a seamless extension of your core IT support group. User access to the Help Desk, provision of technical assistance, issue escalation, ticket generation and tracking, efficiency metrics, and management of the service database are consistent whether incidents are taken care of by your corporate network support staff, by Progent, or by a combination. Your business has unrestricted versatility to extend or reduce your part of support work as needed. Progent takes care of startup installation and provisioning of the professional services automation (PSA) software plus documentation, testing and education. To find out more about ProSight Shared Call Desk, go to ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based analysis technology to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to address the entire malware attack progression including protection, detection, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools packaged within a single agent accessible from a single console. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also help you to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management offer businesses of all sizes a flexible and cost-effective solution for evaluating, validating, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT system. In addition to optimizing the security and functionality of your IT network, Progent's software/firmware update management services permit your IT team to focus on line-of-business projects and activities that deliver the highest business value from your network. Find out more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported easily to an alternate hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you're making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their network. Powered by some of the top remote monitoring and management tools available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory system. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with information security requirements, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's preparedness to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your current cybersecurity posture and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient AV and backup/recovery environment that aligns with your company's needs. For details, refer to The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for special information technology programs. Billing rates for ongoing consulting projects are determined according to the level of expertise of the consultants assigned. Progent's experience with these important fields of information technology allows customers to execute critical initiatives economically and on schedule. Progent's special online engineering solutions include:

  • Help Desk Support
    Progent's Call Center service offerings for companies with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive solution that manages all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle the most issues.

    Progent's Help Desk consulting support can support you in creating an efficient new Help Desk or revamping your current one, selecting or enhancing Help Desk Call Center software products to address the unique requirements of your business, or adding occasional online personnel to supplement your existing Help Desk Call Center group to handle high-demand situations like software migrations, major updates, or installing brand new business software.

    Progent's Help Desk staff of seasoned network consultants offers your computer users in Savannah Georgia instant access to an efficient support group with extensive experience offering phone consulting and remote repair service for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk recognition as a major driver of company performance, and Progent's policy is to solve instead of merely annotate technical problems.

  • Business Applications Support: Education, Programming, and Integration
    Progent's Applications Experts staff provides online advanced consulting expertise and education in specific application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, customization, and education for Microsoft applications such as Microsoft CRM, MS Office Project, Office Word, and Office Excel. To read more on Progent's consulting, custom development, and training offerings, go to Progent's Business Application Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants offer world-class remote and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and configure a new implementation of System Center2, expand or optimize an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Savannah Georgia online hybrid network monitoring by providing System Center Operations Manager consulting services. Progent can configure Operations Manager to suit your environment so your computer maintenance is proactive rather than reactive. By anticipating looming issues before they evolve into network outages, remote monitoring can ward off inconvenient and expensive information system failures. Progent can also utilize system monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or environments that support multiple platforms.
How Your Savannah Business Can Contact Progent's Online Support Professionals
To contact Progent about urgent phone-based support with Microsoft, macOS and OS X, or Linux environments, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Savannah Georgia, Progent's phone-based computer support engineers can provide professional and affordable system help the moment your company requires it. Over 20 years of providing online repair services has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to fine tune remote access technology to solve IT problems rapidly while avoiding the expense and lost productivity associated with on-premises service calls.

Even if your Savannah organization works with a regular freelance consultant or maintains a full time IT staff that know how to handle the majority of computer issues, Progent's Microsoft certified engineers can offer an easy and transparent remote extension of your local resources for situations when your regular IT support personnel either lack the bandwidth or the knowledge to solve unexpected network crises or especially challenging integration projects.

Benefits of Progent's Network Help for Organizations in Savannah Georgia
Progent's online support services allow your Savannah business to experience the benefits of on-call, world-class IT support without the expense of managing a full-time IT organization. Your information system will acquire greater business value by becoming more available, efficient, and protected. Benefits to your business include:

  • Convenient virtual expansion of your on-site IT resources
    For most offices in Savannah Georgia, local network support resources, whether represented by independent consultants or an internal maintenance staff, can solve typical network issues. On the other hand, serious problems sometimes spring up when your regular resources are overstretched or absent, and some trouble may be associated with technology that is beyond the scope of your usual support personnel. In these instances, Progent's on-call service experts provide a convenient, fast, and affordable way to augment your regular help and to transfer useful knowledge to improve your capability to handle downstream issues locally.

  • Less Dependence on Freelance Consultants
    For network maintenance, smaller companies often depend on individual freelance service providers. Although independent consultants carry less overhead than larger support organizations and can often charge marginally less, they are occasionally overbooked, making it impossible to respond rapidly to urgent situations. If a freelance service provider is busy with another client, ill, on a trip, or in class, the absence of fallback personnel may force your business to wait for help during an IT crisis. As your business expands, network unavailability and trouble with vital applications become more costly. The budget you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent provides a dependable source of backup support experts to make sure your IT system stays available.

  • Create a Scalable Foundation for Smooth Growth
    Companies typically start with an information system created on a shoestring budget. Lacking a robust infrastructure, slap-dash repairs can get thrown onto an unstable foundation. When a network grows, reliability and expandability issues can impede the productivity of the business. These badly built systems need proper analysis, intelligent strategic planning, and extensive IT expertise to evolve to a network architecture that can offer the solid foundation to handle current business requirements and ease downstream expansion.

  • Interact with Solution Providers Instead of Product Vendors
    Smaller offices need advice and technical training to negotiate an ever more complex maze of product alternatives capable of promoting business success and improving productivity. They hardly need a network consultant who is motivated to earn a commission on a specific vendor's products. IT consulting and product sales can lead to a situation where the recommended solution is designed around a predetermined product instead of the genuine requirements of a client. Progent avoids these dilemmas by selling only services rather than products. This allows Progent to align technical consulting with the best interests of clients.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of technical background, fine tuned support software, and familiarity with corporate IT enable offices to escape the limitations of excessive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier Certified experts average more than a decade of real-world professional experience, at the front lines of IT service, executing a broad range of technical tasks for an extensive mix of businesses. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting personnel. This guarantees that you get not just expert technical help, but also a support engineer with field-tested methods for using computer knowledge to resolve actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for online support and in-person help per minute. Consequently, you are invoiced exclusively for received support. Progent does not impose a higher rate for after-hours or priority support, and inside California or in areas where Progent provides on-premises service, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no initialization charge and asks no monthly commitment for support services provided during normal business hours. Many support firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with big invoices for fast fixes so you won't be tempted to permit simple problems to fester.

  • Full Documentation of IT Services
    Progent has developed a sophisticated service reporting system that records and formats complete documentation for all billed support activities. Unlike many freelance consultants or local service organizations who provide scant documentation or specifics of tasks performed, each service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the service reports transmitted by every staff member to every client. The practice of detailing and archiving support records results in more effective service and avoids a variety of typical problems such as when a support client is effectively held hostage to a consultant who won't let go of the keys to the kingdom.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only support firms to offer round-the-clock system monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer support to be proactive instead of reactive. By revealing possible issues before they cause lost productivity, system monitoring can keep your IT network from stressful and costly service losses.
How Does My Business Start Receiving Online Technical Support from Progent?
To get started with Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.

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