Fast Online Help for Savannah Georgia Networks
Fast Remote Help for Savannah SystemsFor businesses in Savannah Georgia, Progent provides remote help for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided online troubleshooting to companies in every state in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to help with complex networking issues, as well as the assistance of CISA and CISSP-accredited security consultants to help with high-level security design and diagnostic jobs.

Progent's online support engineers provide excellent leverage due to the fact that they possess the practical background and have access to the sophisticated technology required to resolve the majority of network issues quickly. Efficient support lowers direct expenses since solutions require fewer billable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your location. Your company benefits additionally in indirect expenses by reducing or eliminating system outages and associated losses stemming from business disruption, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's advanced remote consulting know-how is especially valuable for organizations that are dependent on public clouds for critical network infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be an alternative.

Progent's billing model for remote support is designed to stretch your network support dollar. Progent bills on a per-minute basis for phone consulting, so you owe just for the support that you receive. Unlike many online support companies, Progent imposes no startup charge or minimum job duration. Progent's one-minute granularity and simple model for pricing save you from situations where speedy. minor solutions somehow end up as big invoices. Progent's skill at dealing with problems quickly means your business spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a collection of optimized tools and field-tested methodologies that allow the highest level of efficiency for online engineering help and repair for computer networks of all sizes. Progent's Technical Response Center can interface to your environment remotely without compromising corporate security.

Progent's sophisticated technical support reporting application stores extensive records describing the support that Progent's customers have received. Progent's team engineers have access to the history of assistance rendered to every client by any Progent consultant. This database of issues and responses is structured as a readily searchable proprietary knowledge base that allows Progent's online technical engineers to share their knowledge company-wide to ensure that the value of Progent's technical support improves daily. Progent's high-level certifications and working associations with important technology companies such as Cisco and Microsoft open up additional vast technical support knowledge bases and allow quick access to manufacturers' internal product engineers so Progent's remote service specialists can arrive at the best solutions quickly.

Online support services provided by Progent to customers in Savannah Georgia include:

Progent's ProSight Subscription-based Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, subscription-based managed services intended to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions deployed by some of the world's leading enterprises. The ProSight line of network monitoring and management services addresses all key areas of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it realistic for small and mid-size businesses to utilize Remote Monitoring and Management (RMM) technology to create leading-edge IT resilience. Progent takes care of the necessary monitoring and management for you, so your network expands easily without holding you back. For an affordable and predictable monthly subscription, Progent's experienced IT group can be your dependable technology safety net. Entry-level plans include remote monitoring and management, cybersecurity, automatic monthly patching, and documentation. As your requirements grow, you can add low-cost subscriptions to best-of-breed options like as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system operating at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT personnel and your assigned Progent consultant so that any potential issues can be addressed before they have a chance to disrupt your network. Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven platform for monitoring and managing your network, server, and desktop devices by providing an environment for performing common tedious tasks. These can include health monitoring, patch management, automated repairs, endpoint deployment, backup and recovery, anti-virus response, secure remote access, built-in and custom scripts, asset inventory, endpoint status reports, and debugging help. If ProSight LAN Watch with NinjaOne RMM spots a serious incident, it transmits an alarm to your designated IT staff and your assigned Progent consultant so that emerging issues can be fixed before they impact your network. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map, track, enhance and troubleshoot their networking appliances such as routers and switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration of almost all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating complex management activities, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating devices that require important updates, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of in-depth management reporting utilities designed to integrate with the industry's leading ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues such as spotty support follow-through or machines with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore product companies to create ProSight Data Protection Services, a portfolio of offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and track your backup operations and allow transparent backup and rapid recovery of vital files, apps, images, plus virtual machines. ProSight DPS lets your business protect against data loss caused by equipment breakdown, natural calamities, fire, cyber attacks like ransomware, human error, malicious insiders, or application glitches. Managed services available in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these fully managed services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security vendors to deliver centralized management and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway device provides a further level of analysis for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Duo: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA service plans utilize Cisco's Duo technology to protect against password theft through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation with Apple iOS, Android, and other out-of-band devices. Using 2FA, whenever you sign into a secured application and enter your password you are asked to confirm your identity on a device that only you have and that is accessed using a separate network channel. A broad range of out-of-band devices can be used as this second means of ID validation including a smartphone or wearable, a hardware token, a landline telephone, etc. You may register several verification devices. For details about Duo identity validation services, see Duo MFA two-factor authentication services.

  • ProSight Co-Managed Support: Outsourced and Shared Help Desk Services
    Progent's Co-managed Service Desk provides a seamless extension of your core support staff. User interaction with the Service Desk, delivery of support, escalation, trouble ticket creation and tracking, performance measurement, and management of the support database are cohesive regardless of whether issues are resolved by your core support organization, by Progent's team, or a mix of the two. You have complete versatility to extend or reduce your share of technical support activity as circumstances demand. Progent provides initial installation and provisioning of the professional services PSA software as well as workflow documentation, validation and education. For more information about ProSight Shared Help Desk, refer to ProSight Shared Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior machine learning tools to defend endpoints and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to manage the entire malware attack lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering through leading-edge tools incorporated within one agent managed from a single console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you prove compliance with legal and industry data protection regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also help your company to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management offer businesses of any size a versatile and affordable alternative for evaluating, validating, scheduling, implementing, and tracking updates to your ever-evolving IT network. In addition to maximizing the protection and reliability of your IT network, Progent's patch management services free up time for your in-house IT team to focus on more strategic initiatives and tasks that deliver maximum business value from your information network. Learn more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported immediately to a different hosting environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you're planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, improved compliance with government and industry security requirements, more efficient utilization of network assets, quicker problem resolution, more reliable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance consultant. The interview is intended to help assess your organization's preparedness to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup environment that aligns with your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting professionals for contract IT projects. Billing charges for ongoing development or consulting projects are determined according to the qualifications of the engineers assigned. Progent's experience with these important areas of information technology enables clients to complete major projects within budget and on time. Progent's special online engineering solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk service options for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, shared Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Services offer smaller businesses a complete solution that manages all facets of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk support transparently between your IT staff and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced support solution based on the top professional services automation (PSA) tool for handling end-user service requests, ticketing, ownership, progress tracking, and reporting.

    Progent's Help Desk Call Center team of seasoned information technology consultants offers your customers in Savannah Georgia rapid access to a dependable technical support resource with extensive background delivering telephone-based support and remote troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk perception as a solid contributor to company success, and Progent's goal is to resolve instead of merely track IT problems.

  • Business Applications Services: Training, Development, and Problem Solving
    Progent's Applications Consulting Group offers remote advanced engineering support and training in key application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting, customization, and training for popular Microsoft business applications including Microsoft CRM, Office Project, Microsoft 365 Word, and Office Excel. To find out more information on Progent's expertise, programming, and education services, visit Progent's Applications Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide advanced remote and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center2, extend or tune your current one, upgrade efficiently from a previous release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver businesses in Savannah Georgia remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting services. Progent can configure Operations Manager to suit your environment so that your IT support is proactive rather than reactive. By uncovering looming problems before they cause downtime, automated monitoring can ward off disruptive and expensive information system failures. Progent can also deploy network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft environments, or systems based on multiple platforms.
How Your Savannah Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent remote assistance with Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or visit Contact Progent. For businesses and startups in Savannah Georgia, Progent's phone-based computer support engineers can deliver effective and cost-effective system help the instant your business requires it. Over two decades of providing remote tech support has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to fine tune online access technology to fix IT problems rapidly while avoiding the cost and lost time that comes with on-premises service visits.

Even if your Savannah office works with a local independent consultant or employs an in-house IT staff that know how to handle the majority of network problems, Progent's Microsoft and Cisco certified consultants can still offer a convenient and seamless remote extension of your on-site resources in cases when your regular IT support personnel either lack the availability or the experience to solve unexpected system emergencies or particularly challenging integration problems.

Features of Progent's Remote Network Services for Savannah Georgia
Progent's online support, remote repair, network security consulting, and system administration services give companies in Savannah Georgia unparalleled leverage for your IT budget. Whether you require occasional telephone support and remote network repair or ongoing Help Desk call center support and system administration, Progent's professionals can deliver your business world class IT support while permitting you to avoid the cost and hassle of running a full-service in-house IT organization. Key features of Progent's online help program include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of technical background, fine tuned support software, and familiarity with enterprise networking enable businesses to escape the pitfalls associated with exclusive dependence on smaller service firms, individual freelance consultants, or over-stretched in-house resources.

Progent stands out by providing:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier experts average more than ten years of hands-on industry background, at the front lines of network service, performing a wide range of technical projects for an extensive array of customers. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting staff. This ensures that you get not only world-class technical skills, but also a consultant with proven approaches for using technical knowledge to fix real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and on-premises visits per minute. As a result, you are invoiced just for delivered support. Progent does not demand a more expensive rate for off-hours or priority support, and within California or in regions where Progent provides in-person support, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no minimum charge and asks no monthly commitment for support services provided during normal working hours. Many support firms impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with big invoices for fast repairs so you won't be forced to allow simple problems to stay unaddressed.

  • Full Records of IT Services
    Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all delivered services. Unlike many independent consultants or small service firms who provide scant documentation or specifics of services done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support reports transmitted by every staff member to each client. The practice of documenting and organizing service activity results in more effective service and avoids a slew of typical problems such as when a service customer is effectively held captive to a consultant who refuses to release the keys to the kingdom.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting firms to provide round-the-clock remote monitoring services based on MS Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory rather than reactive. By anticipating potential problems before they result in lost productivity, network monitoring can save your information network from painful and costly service losses.
How Does Our Company Start Getting Online Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.

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