UNIX, Linux, Solaris, and Apple Mac OS X Phone-based Support Services for

For small and midsize businesses located in Savannah Georgia, Progent provides support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided online troubleshooting to businesses in every state in the United States. (Refer to Progent's client testimonials). Progent also can furnish the expertise of CCIE-qualified network specialists for challenging infrastructure issues, as well as the assistance of CISA and CISSP-certified security consultants to handle high-level security architecture and business continuity preparedness.

Progent's remote support engineers represent exceptional value because they are equipped with the practical experience and the advanced technology to solve the majority of network issues rapidly. This reduces direct expenses since service calls accumulate fewer billable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your location. Your organization benefits additionally in incidental costs by reducing or avoiding network outages and related costs due to business discontinuity, upset clients, unproductive workers, and distracted executives.

Progent's pricing model for online support is designed to get the most out of your network support investment. Progent charges by the minute for telephone-based assistance, so you pay exclusively for the support that you receive. Unlike many remote support companies, Progent requires no service activation fee or minimum payments. Progent's per-minute granularity and simple model for pricing eliminate situations where quick solutions manage to end up as substantial tabs. Progent's penchant for dealing with technical issues quickly translates into your company conserving money.

Progent's Remote Technical Support Tools
Over the years, Progent has refined an arsenal of optimized tools and proven processes which allow the highest level of efficiency for remote help and troubleshooting for small and midsize company computer systems. Progent provides secure VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN access permits the staff of Progent's remote service group to connect to your system without breaching network security.

Progent's advanced service database application keeps comprehensive histories of the support that Progent's customers have received. Progent's staff consultants have access to the history of assistance provided to each Progent client by any Progent consultant. This database of anomalies and solutions is organized as an easily accessible support knowledge base that enables Progent's online support experts to share their knowledge with the whole team to ensure that the efficiency of Progent's technical support grows over time. Progent's advanced accreditations and working associations with major vendors including Cisco and Microsoft make available additional vast support knowledge bases and permit quick response from vendors' internal engineering staff with the result that Progent's remote service specialists are able to find the best solutions quickly.

Initiate Online UNIX/Linux, Sun Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's remote services in Savannah Georgia or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for network support, visit Immediate Emergency Support.

Online Network Support Services Provided by Progent
Progent's remote technical service experts have certified skills in an extensive set of technologies. This broad scope of capability enables Progent's engineers to handle almost any emergency that may take place in a small business network. Certificates awarded to Progent support experts in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, CCVP, CCDA and CCDP.

To help customers with multi-operating system networks, Progent also offers access to engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.

Phone-based technical support services available from Progent to customers in Savannah include:

• UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote support services address a wide array of information technology including system architecture, email solutions, system and process security, UNIX and Microsoft Windows integration, virtual server products for server economization and easy management, and transitioning from legacy systems to current Microsoft Windows or Linux-powered solutions. Progent's group-oriented approach to solving technical issues promotes fast escalation, if necessary, to engineers with task-relevant experience to tackle complex scenarios. This expedites solutions of urgent problems, reduces lost productivity, and lowers support costs.

  Progent's UNIX and Linux support engineers can provide urgent online help for analyzing anomalies affecting UNIX, Linux, or Solaris networks based on leading versions of UNIX such as:

  • macOS and OS X
  • Sun Solaris
  • IBM AIX OS
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • SGI/Irix
  Major Linux platforms for which Progent offers expertise include:
  • RedHat
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware

• Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
  The Cisco CCIE certification is the highest recognition for network infrastructure engineers, and certifies a person's technical knowledge at the expert level. Cisco CCIEs can resolve the most intractable challenges encountered in network design, installation, administration, protection, and problem solving. CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in isolating problems with Cisco IOS network management tools and developing workarounds or locating program updates. CCIEs are an excellent cost-effectiveness because their depth of expertise allows them to fix the most complex problems rapidly. In many instances, less seasoned consultants can wrestle for many hours or days with identical tasks that a CCIE can dispose of in a few minutes. Few consulting organizations make Cisco CCIEs accessible to help small and medium sized businesses. Progent can provide quick phone access to a Cisco authorized CCIE so you can receive urgent support for serious network issues that are hurting business efficiency but are not within the scope of your ordinary IT support personnel. Progent's Cisco CCIE engineers can connect to your network using state-of-the-art on-line support technology to perform fast, secure, and affordable diagnosis and remediation. Progent's Cisco CCIEs offer consulting for all of Cisco's top-selling family of networking products including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure high-speed and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) products.

• Certified Windows Expertise
  Progent's Microsoft-certified online support engineers offer computer problem solving and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the expertise of consulting professionals who can assist you with a broad range of technology support including Windows Server 2022 solution design and integration support, Windows Server 2019 expertise, Microsoft Windows Server 2016 migration support and hybrid cloud consulting, Windows Server 2012 R2 maintenance, Windows Server 2008 R2 upgrade (help, assistance, Microsoft Exchange Server 2019 planning and configuration, Microsoft Exchange Server 2016 migration, Exchange Server 2013 consulting, Microsoft Exchange 2010 maintenance, SharePoint 2016 migration and hybrid deployment consulting services, SharePoint 2019 design and integration, Microsoft Teams migration expertise, Microsoft Skype for Business planning and deployment support, Lync Server 2013 integration and Office Communications Server 2007 troubleshooting, Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server training, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent also offers a full array of online PC desktop support services such as Microsoft Windows 11 migration and planning and deploying Microsoft 365 cloud solutions for Windows workstations.

• CISSP and ISSAP Premier Network Security Consultants
  Progent's accredited CISSP, ISSAP, and CISM network security consultants offer a variety of system protection services to bolster the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or assist your business to recover quickly after a damaging penetration. Security solutions available from Progent cover in depth network security analysis using utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Netcat; quick cleanup after malicious attacks; integrating firewalls; establishing secure architectures for remote and mobile access; securing your messaging infrastructure against viruses, spam and directory harvest attacks; and instituting 24x7 proactive monitoring.

• Hybrid Cloud Solutions
  Progent can provide advanced remote support services to help businesses of all sizes connect their networks with popular public clouds such as Azure and Amazon AWS. Progent can assist you to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid topologies that utilize on-premises IT assets along with public cloud services. To assist you to incorporate public cloud services with networks, Progent offers a variety of public cloud migration services such as Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over two decades of experience providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration projects on schedule and affordably.

• Call Center Support
  Progent's Help Desk service offerings for small and midsize organizations with networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Call Center services are ideal for smaller businesses who don't have the budget to support an internal Help Desk but who need quick response from an efficient Help Desk with professional telephone support plus the in-depth expertise to escalate the most challenging trouble tickets to advanced consultants.

  Progent's Co-managed Help Desk services make it possible for your business to split the load for Help Desk support transparently between your in-house IT team and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution built around the top professional services automation platform for managing service requests, ticketing, accountability, status tracking, and metrics.

  Progent's Help Desk consulting services can aid you in creating an effective new Call Center or revamping your established one, identifying or customizing Help Desk Call Center software to handle the special demands of your company, or adding temporary online personnel to reinforce your existing Help Desk Call Center resources during demanding events like software transitions, major upgrades, or installing new business software.

  Progent's Call Center staff of seasoned network experts provides your workers in Savannah Georgia fast access to an efficient support group with substantial experience delivering telephone-based consulting and remote troubleshooting for IT systems powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk Call Center recognition as a significant enabler of company efficiency, and Progent's target is to resolve instead of just track IT issues.

• Applications Services: Education, Development, and Integration
  Progent's Applications Consulting Group provides remote and in-depth engineering support and education in special business application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and training for Microsoft applications such as CRM, MS Project, MS Office Word, and MS Excel. To learn more information on Progent's consulting, customization, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.

  Progent's Apple Mac consultants can support the creative aspect of Macintosh systems by providing remote help services and education in imaging, audio, and motion video. Progent's consultants offer expertise in a range of Mac creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with common jobs such as scanning or digitizing audio or video or building an audio/video production lab.

  Online Network and Server Monitoring Support
  Progent offers companies in Savannah Georgia online computer system monitoring support based on MS Operations Manager IT infrastructure monitoring, adapted by Progent to suit your environment so your IT support is proactive rather than reactive. By anticipating potential problems before they grow into network outages, system monitoring can minimize disruptive and costly information system failures. Progent can also utilize system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft environments, or environments based on multiple platforms.

Eastern Georgia Contact Information:
Progent offers consulting services and onsite technical support throughout the Eastern Georgia and South Carolina.