Mobile Technology Consulting

Consulting Support Services for BlackBerry Environments
BlackBerry mobile PDAs were at one time among the most successful products for maintaining mobile connectivity to email, calendars, web-based programs, and other critical business information. Progent can provide Savannah, Georgia companies the services of BlackBerry-certified consultants who can assist businesses to manage existing BlackBerry deployments or transition efficiently to a more popular mobile platform.

As the sophistication of small business IT technology has expanded, and as the demand for enterprise-class protection, reliability, and disaster recovery has grown to be the standard for organizations regardless of size, successful deployment and maintenance of BlackBerry solutions has become increasingly challenging. To address areas like data protection, disaster recovery, and synchronization of BlackBerry PDAs with diverse email servers and company databases, small businesses often resort to external consulting firms who specialize in BlackBerry integration and troubleshooting.

Progent offers the services of BlackBerry-premier engineers who can help small organizations to plan, administer, and repair BlackBerry-based solutions economically and efficiently, dispensing with the requirement for an internal BlackBerry technology specialist and lowering the expense and hassle of supporting mobile workers. Progent's BlackBerry specialists have in-depth backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and CISM-certified network security professionals. This range of knowledge, combined with Progent's efficient remote support model, gives small businesses an economical solution for integrating BlackBerry technology seamlessly into their IT system.

Progent's consultants can help your business with SQL Server 2019 integration consulting, SQL Server 2016 management consulting, and Exchange Server 2019 setup so that your data and messaging systems work efficiently with BlackBerry Enterprise Server. Progent can also assist you to migrate from previous versions of BlackBerry and Microsoft technology, configure easy-to-use management tools to enable you to monitor and support BlackBerry smartphones throughout your company, define security policies that are right for your company, customize mobile software, and make sure that your IT network infrastructure is appropriately designed to accommodate your BlackBerry users. In addition, Progent's business continuity consultants can help ensure that your BlackBerry information is incorporated in your scheduled backup processes in order that it can be restored rapidly and thoroughly.

Eastern Georgia Contact Information:
Progent offers consulting services and onsite technical support throughout the Eastern Georgia and South Carolina.

Technical Help for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server (BES) simplifies management and support of RIM BlackBerry wireless handsets, providing a single solution for controlling key tasks like smartphone installation, updates, and retirement while also providing a solid foundation for data protection and fault tolerance. BlackBerry BES Server delivers seamless communication between Exchange, Groupwise, or Lotus messaging servers and BlackBerry smartphones and supports wireless synchronization.

BlackBerry Enterprise Server includes a wealth of security capabilities starting with advanced encryption of messages transmitted between a BlackBerry device and BES Server based on Advanced Encryption Standard or Triple Data Encryption Standard (Triple DES). BlackBerry BES Server also permits great flexibility in adjusting degrees of security to meet the special requirements of your company's environment. Progent's BlackBerry certified engineers can help your company to choose powerful security features and activate them remotely. Samples of these wirelessly configurable security settings include:

• Disable a BlackBerry smartphone
• Wipe information from a lost or stolen device
• Lock out Bluetooth
• Activate internal protection against malicious attacks

BlackBerry Enterprise Server also offers versatility in selecting mechanisms to keep BlackBerry users from installing or running unsecure or prohibited software. Progent can help you to choose protective techniques such as:

• Specify exactly which programs are permitted on the device
• Prevent external programs from allocating non-volatile storage on the device
• Determine what resources third-party applications can access on the device
• Limit the kinds of access third-party software running on the BlackBerry smartphone can initialize
• Prevent all external applications from being loaded or run on the smartphone

Some Ways That Progent Can Assist You to Maintain and Support Your BlackBerry Solution
Progent can deliver a seasoned BlackBerry support who has earned certifications from RIM in all key facets of BlackBerry technology. Progent's BlackBerry support services range from resolving synchronization problems to designing wireless productivity solutions built around BlackBerry Enterprise Server (BES). These RIM BlackBerry credentials and their respective practice areas include:

BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can assist your business to perform common technical functions including setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, establishing account configurations, launching e-mail filters and auto-signature, modifying user accounts, update BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to run with your corporate email software. Progent's seasoned service professionals can also assist you to resolve a broad array of problems concerning synchronization, device detection, messaging consistency, web access, wireless connections, Instant Messaging, PC software configuration, and BlackBerry Desktop Redirector.

As a top innovator in delivering nationwide online consulting services for small office IT networks, Progent offers fast and economical contact with a BlackBerry Certified Support Specialist. Progent's remote support skills keeps your mobile support costs low and, by resolving issues promptly, maximizes the productivity of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the skills required to install and troubleshoot the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry specialist can assist you to use resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform critical procedures including resolving enterprise activation problems, registering and deleting BlackBerry smartphone users, setting activation passwords, configuring wireless software installation and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and recovery mechanisms.

Progent's BlackBerry-certified engineers can also show you how to operate administration software such as the BlackBerry Administration Service for role-based management, resolving attachment and data flow issues, and utilizing wireless LANs for enterprise activation. In addition, Progent can help you understand the role of IT policies in the BlackBerry BES system and assist your company to select and install appropriate security configurations.

Progent's Microsoft-certified Exchange Server experts can work with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your current Microsoft Exchange Server architecture for working in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry system to the latest version of Microsoft Exchange.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level skills for installing, administering, monitoring, and maintaining one or several BlackBerry BES Servers in a messaging system powered by Exchange. Progent's BlackBerry-certified consultant has support skills in key technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and network policies and scheduling. Progent can assist you to install and remove BlackBerry smartphone users on Microsoft Exchange and Microsoft Active Directory, configure, monitor, and manage BlackBerry Enterprise Server, administer BlackBerry smartphones and user accounts, back up and support storage groups, apply permissions, install the Mobile Data System (MDS) and IM, implement access control lists, manage Microsoft Exchange data flow, generate, edit, and apply WLAN and Virtual Private Network configurations, set up SNMP traps for alerts, and generate management reports based on SNMP results.

Progent's BlackBerry consultant can support your BlackBerry technology in a variety of settings such as Microsoft Windows 2K, 2003 or 2008 platforms, Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to use tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
Progent offers the services of a BlackBerry Certified Solution Designer to help your company to design, install, test, troubleshoot, and produce documentation for a mobile wireless environment built upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's high-level engineering support services for BlackBerry technology include business and technology needs analysis, solution design, installation strategy and execution, performance tuning, configuration of a high-availability architecture, information backup and business recovery planning, and security design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your functional objectives and to design a mobile wireless system that meets your information technology budget and supports your business plans. Progent can clarify the impact of your organizational policies on the design of a BlackBerry Enterprise Solution, evaluate your existing network architecture's suitability to accommodate a BlackBerry BES Server, assist you to determine which administration model and physical components meet your needs, and evaluate your messaging system topology. Progent can also help you understand the performance implications that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can make smart choices concerning options for software editions, processors and storage, network architecture, and application configuration.

To optimize network security, Progent's BlackBerry-certified consultant can assist your company to choose and activate appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and CISM-certified security specialists to perform company-wide security vulnerability and compliance validation and suggest improvements to support your BlackBerry solution.

Call or Email Progent to Get Support from a RIM BlackBerry-Certified Expert
To contact Progent about technical assistance for BlackBerry wireless solutions, call 1-800-993-9400 or see Contact Progent.