Fast and Affordable Online Troubleshooting for Sandy Springs Georgia Computer Networks
Immediate Phone Consulting for Sandy Springs NetworksFor organizations in Sandy Springs Georgia, Progent provides remote support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered online support to companies in every state in the United States. (Check out testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to help with complex networking problems, plus the services of CISSP-certified security consultants to handle high-level security design and troubleshooting jobs.

Progent's remote support experts provide excellent value because they possess the practical experience and have access to the sophisticated tools needed to resolve most network issues rapidly. This lowers immediate expenses because service calls use up fewer chargeable minutes. Online help also eliminates the cost of dispatching a consultant to your office. Your company benefits even more in indirect expenses by minimizing or eliminating network outages and related losses stemming from business disruption, upset customers and vendors, idle employees, and de-focused executives. Progent's extensive online consulting experience is especially helpful for businesses that depend on public clouds for vital network infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be an alternative.

Progent's billing model for remote help is designed to leverage your IT service dollar. Progent bills per minute for phone assistance, so you owe only for the support that you receive. Unlike many remote support companies, Progent requires no startup charge or minimum job duration. Progent's per-minute granularity and simple model for pricing prevent situations where fast repairs somehow turn into major tabs. Progent's skill at solving problems quickly means your business spends less money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned an arsenal of optimized technologies and field-proven processes which ensure the highest degree of efficiency for online technical support and troubleshooting for computer networks of any size. Progent's online support team can link to your computer system remotely without breaching corporate security.

Progent's proven customer support database system stores comprehensive records for the service that Progent's customers have been provided. Progent's team consultants have the benefit of the records of support rendered to each Progent client by every consultant. This history of problems and resolutions is structured as a quickly retrievable internal database that enables Progent's remote support professionals to communicate their knowledge with the whole team to ensure that the quality of Progent's support grows over time. Progent's advanced accreditations and close associations with important technology companies including Cisco and Microsoft make available additional massive technical support databases and allow fast response from vendors' internal engineering staff so Progent's online consulting experts can come up with the best resolutions in the least time.

Remote services provided by Progent to businesses in Sandy Springs Georgia include:

Progent's ProSight Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, subscription-based services intended to allow small and medium-size businesses to utilize the same best-of-breed technology used by many of the industry's leading corporations. Progent's ProSight line of network management outsourcing services covers all critical facets of modern networking such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Plans make it practical for small and mid-size companies to utilize Remote Monitoring and Management (RMM) solutions to achieve leading-edge IT resilience. Progent takes care of the daily monitoring and maintenance for you, so your system expands readily without holding you back. For a low and predictable monthly subscription, Progent's experienced IT team can be your complete technology safety net. Basic plans include RMM, cybersecurity, monthly patching, and reporting. As your needs expand, you can add low-cost subscriptions to best-of-breed options such as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT personnel and your assigned Progent consultant so any potential problems can be addressed before they have a chance to impact your network. Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-driven platform for managing your network, server, and desktop devices by providing tools for performing common time-consuming jobs. These include health checking, update management, automated remediation, endpoint configuration, backup and recovery, anti-virus defense, remote access, built-in and custom scripts, asset inventory, endpoint profile reporting, and debugging assistance. When ProSight LAN Watch with NinjaOne RMM identifies a serious incident, it transmits an alarm to your specified IT personnel and your assigned Progent consultant so that potential issues can be fixed before they interfere with productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, enhance and troubleshoot their connectivity appliances like routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating complex network management activities, WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that need critical updates, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing family of real-time reporting plug-ins designed to integrate with the industry's leading ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues like spotty support follow-through or machines with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with advanced backup/restore product companies to create ProSight Data Protection Services (DPS), a portfolio of management offerings that deliver backup-as-a-service. ProSight DPS services manage and monitor your data backup operations and enable non-disruptive backup and rapid recovery of critical files/folders, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business protect against data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks like ransomware, user mistakes, malicious employees, or software glitches. Managed backup services available in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these fully managed services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security companies to deliver web-based control and world-class protection for your email traffic. The powerful architecture of Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight MFA with Duo: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA managed services utilize Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication. Duo supports single-tap identity verification with Apple iOS, Android, and other out-of-band devices. Using Duo 2FA, when you log into a secured online account and enter your password you are asked to confirm who you are on a device that only you have and that is accessed using a different network channel. A wide selection of devices can be used for this second means of authentication such as an iPhone or Android or watch, a hardware token, a landline telephone, etc. You may register multiple validation devices. For details about Duo identity authentication services, see Duo MFA two-factor authentication services for access security.

  • ProSight Co-Managed Support: Outsourced and Shared IT Support Desk Services
    Progent's Co-managed Help Desk Service offers a transparent extension of your in-house network support organization. End user access to the Service Desk, delivery of support services, escalation, trouble ticket creation and updates, efficiency measurement, and management of the support database are consistent regardless of whether incidents are resolved by your corporate network support resources, by Progent, or both. Your business has unrestricted flexibility to expand or reduce your part of IT support activity as required. Progent takes care of initial deployment and provisioning of the professional services automation software plus workflow documentation, validation and education. To learn more about ProSight Co-Managed Call Desk, go to ProSight Co-Managed Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior analysis technology to defend endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily escape traditional signature-matching AV products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to address the entire threat progression including blocking, detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering via leading-edge tools packaged within a single agent managed from a single console. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP environment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent's consultants can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • Patch Management: Patch Management Services
    Progent's support services for patch management provide businesses of any size a versatile and affordable alternative for evaluating, validating, scheduling, applying, and tracking updates to your dynamic IT system. Besides maximizing the protection and functionality of your IT network, Progent's software/firmware update management services permit your IT staff to concentrate on more strategic initiatives and activities that derive maximum business value from your network. Read more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can save as much as 50% of time spent trying to find critical information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you're planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an objective evaluation of the health of their information system. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the deployment of your essential network devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with information security requirements, more efficient utilization of network resources, faster problem resolution, more reliable backup and restore, and increased uptime. Read more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent information assurance consultant. The interview is designed to assess your company's preparedness to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient AV and backup environment that meets your business needs. For more information, see The ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract IT programs. Billing charges for ongoing development or consulting projects are determined based on the qualifications of the engineers involved. Progent's background in these important areas of computer technology allows clients to complete critical initiatives economically and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center service offerings for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, co-managed Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that handles all aspects of remote desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve the most problems.

    Progent's Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk services seamlessly between your IT team and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution based on the leading professional services automation platform for handling service requests, ticketing, responsibility, status tracking, and metrics.

    Progent's Help Desk staff of experienced network consultants provides your customers in Sandy Springs Georgia instant access to a reliable network service resource with substantial experience delivering telephone-based support and online diagnostics for networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk recognition as a solid contributor to business productivity, and Progent's target is to resolve instead of just report IT problems.

  • Applications Support: Training, Customization, and Integration
    Progent's Applications Consulting Group offers remote and in-depth engineering expertise and education in key application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and training for Microsoft applications including Microsoft CRM, MS Project, Microsoft 365 Word, and Office Excel. For more concerning Progent's consulting, custom programming, and training services, refer to Progent's Applications Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide advanced online and onsite support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new implementation of System Center2, extend or optimize an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent offers companies in Sandy Springs Georgia remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) expertise. Progent can configure SCOM to accommodate your environment so that your network maintenance is proactive rather than reactive. By spotting possible problems before they cause crashes, automated monitoring can ward off inconvenient and expensive network crises. Progent can also assist with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or environments that support a combination of platforms.
How Your Sandy Springs Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent phone-based help with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent. For companies and startups in Sandy Springs Georgia, Progent's online computer support specialists can deliver expert and economical IT support the instant your company needs it. Over two decades of delivering remote repair services has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to refine remote access technology to solve network problems quickly while avoiding the cost and lost time that comes with on-premises service visits.

Even if your Sandy Springs organization has a local independent support technician or maintains a full time organization that know how to deal with ordinary network issues, Progent's Microsoft certified engineers are available to provide a convenient and seamless virtual expansion of your local resources in cases when your usual service personnel either lack the bandwidth or the knowledge to deal with sudden network crises or especially tough integration problems.

Details of Progent's Online Computer Support for Sandy Springs Georgia
Progent's phone help, Internet-based troubleshooting, system security consulting, and network administration services give businesses in Sandy Springs Georgia the greatest leverage for your support budget. Whether you require occasional telephone support and Internet-based troubleshooting or ongoing Help Desk call center support and network administration, Progent's experts can deliver your business enterprise-level IT support while allowing you to eliminate the expense and administration overhead of carrying a full-service in-house IT staff. Highlights of Progent's National Remote Support services include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of IT knowledge, fine tuned support tools, and familiarity with corporate IT enable businesses to avoid the limitations associated with exclusive dependence on smaller consulting organizations, independent freelance consultants, or limited internal IT help.

Progent stands out by offering:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier Certified experts average more than ten years of real-world industry experience, at the front lines of IT support, performing a wide range of IT projects for a large mix of customers. Every Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices training that Progent instills in its support personnel. This ensures that you get not just world-class IT skills, but also a support engineer with field-tested approaches for applying technical knowledge to fix actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and in-person visits per minute. Consequently, you pay just for delivered support. Progent does not demand a higher rate for off-hours or emergency support, and inside California or in areas where Progent provides on-site support, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no initialization fee and requires no retainer for support services provided during regular working hours. Many service firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for quick solutions so you will not be tempted to allow minor problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to resolve problems that are within their comfort zone, Progent is able to concentrate on offering hard-to-find skills where Progent faces little competition. Businesses who work with familiar independent consultants or who employ in-house support staffs benefit when Progent passes on knowledge about critical technology and proven processes to make their IT environments more reliable, protected, and productive.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting companies to provide round-the-clock network tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By revealing potential issues before they result in downtime, network monitoring can save your IT network from stressful and costly service losses.
How Does Our Company Start Getting Online Network Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.

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