Fast Online Technical Support for Sandy Springs Georgia Information Networks
Immediate Remote Consulting for Sandy Springs NetworksFor businesses located in Sandy Springs Georgia, Progent provides online support for networks based on Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have delivered online support to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to handle complex networking problems, plus the assistance of CISA and CISSP-accredited cybersecurity consultants to handle high-level security architecture and troubleshooting issues.

Progent's remote support experts offer excellent value because they have the real-world experience and have access to the advanced tools required to resolve the majority of network issues rapidly. Efficient support reduces direct costs because service calls require fewer chargeable consulting minutes. Remote support also avoids the expense of sending a consultant to your location. Your company saves additionally with indirect costs by reducing or eliminating network outages and related costs resulting from business disruption, upset clients, unproductive employees, and distracted executives. Progent's advanced online consulting expertise is especially valuable in environments that are dependent on public clouds for critical network infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be useful.

Progent's pricing policy for online help is designed to stretch your IT service dollar. Progent bills by the minute for phone consulting, so you owe only for the support that you actually get. Unlike many online service companies, Progent requires no initialization charge or minimum job duration. Progent's per-minute billing unit and clean policy for billing do away with situations where quick solutions somehow turn into substantial bills. Progent's penchant for dealing with problems quickly means your business spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a collection of customized tools and field-tested processes which allow the highest degree of effectiveness for online help and repair for information systems of all sizes. Progent's online support team can communicate with your company's system remotely without breaching corporate security.

Progent's proven service reporting system maintains thorough records of all support that Progent's clients have been provided. Progent's team engineers have access to the history of services rendered to each Progent customer by any Progent engineer. This database of trouble tickets and resolutions is stored as a conveniently exploitable internal knowledge base that permits Progent's remote support experts to communicate their experiences company-wide to make sure that the value of Progent's support improves over time. Progent's advanced certifications and working associations with major technology companies such as Cisco and Microsoft make available other extensive technical support knowledge bases and permit quick access to vendors' internal engineering staff so Progent's online consulting specialists are able to arrive at the best resolutions in the least time.

Remote support offered by Progent to companies in Sandy Springs Georgia include:

Progent's ProSight Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, subscription-based managed services intended to allow small and mid-size organizations to benefit from the same advanced technology used by some of the world's leading corporations. Progent's ProSight line of outsourced network management services covers all critical areas of information technology such as email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Plans make it possible for small and mid-size companies to deploy Remote Monitoring and Management (RMM) solutions to achieve leading-edge IT resilience. Progent handles the necessary monitoring and maintenance for you, so your network expands smoothly without holding you back. For an affordable and predictable monthly price, Progent's full-service IT team can be your dependable technology safety net. Entry-level plans include remote monitoring and management (RMM), security, automatic monthly patching, and documentation. As your needs expand, you can add low-cost subscriptions to best-in-class solutions such as SaaS M365/Google Workspace backup, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the state of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management staff and your Progent consultant so any looming problems can be addressed before they can disrupt productivity. Find out more about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-based solution for monitoring and managing your client-server infrastructure by offering tools for streamlining common time-consuming tasks. These include health checking, update management, automated repairs, endpoint setup, backup and recovery, A/V defense, secure remote access, standard and custom scripts, resource inventory, endpoint status reports, and troubleshooting help. If ProSight LAN Watch with NinjaOne RMM uncovers a serious incident, it sends an alert to your designated IT staff and your Progent consultant so emerging problems can be taken care of before they impact productivity. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map, track, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when issues are detected. By automating tedious management activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that need important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing line of in-depth management reporting tools created to integrate with the industry's top ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize critical issues such as spotty support follow-through or endpoints with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with leading backup product companies to produce ProSight Data Protection Services, a selection of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and monitor your data backup processes and allow transparent backup and fast recovery of vital files/folders, applications, images, plus virtual machines. ProSight DPS lets you protect against data loss caused by hardware failures, natural disasters, fire, cyber attacks such as ransomware, human error, malicious employees, or application glitches. Managed services in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these managed backup services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security companies to provide centralized control and world-class protection for your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email that stays inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Duo: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity verification with iOS, Google Android, and other personal devices. With Duo 2FA, when you log into a secured application and give your password you are asked to confirm who you are via a device that only you possess and that is accessed using a different ("out-of-band") network channel. A broad selection of devices can be used for this added means of ID validation such as a smartphone or wearable, a hardware token, a landline telephone, etc. You can register multiple validation devices. To find out more about ProSight Duo two-factor identity authentication services, see Duo MFA two-factor authentication (2FA) services.

  • ProSight Co-Managed Call Desk: Outsourced and Shared Call Center Services
    Progent's Shared Service Desk offers a transparent supplement to your internal IT support team. Client interaction with the Service Desk, delivery of technical assistance, problem escalation, trouble ticket generation and tracking, performance metrics, and maintenance of the service database are consistent regardless of whether incidents are taken care of by your in-house support staff, by Progent, or both. Your business has unrestricted flexibility to extend or reduce your part of support activity as needed. Progent provides initial installation and onboarding of the professional services automation software plus workflow documentation, testing and education. To learn more about ProSight Co-Managed Help Desk, see ProSight Shared Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based machine learning tools to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely escape legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to manage the entire malware attack progression including blocking, infiltration detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering through cutting-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also help you to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management provide organizations of all sizes a versatile and cost-effective solution for evaluating, testing, scheduling, implementing, and documenting software and firmware updates to your ever-evolving information network. Besides maximizing the protection and functionality of your IT environment, Progent's patch management services permit your IT staff to concentrate on more strategic projects and activities that derive the highest business value from your network. Learn more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hardware environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, better compliance with data security regulations, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent backup/recovery expert. The interview is designed to help assess your organization's preparedness either to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup system that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent offers the skills of world-class online consulting experts for contract information technology projects. Progent's rates for ongoing consulting tasks are set according to the qualifications of the consultants required. Progent's background in these special fields of computer technology enables clients to execute major initiatives economically and on time. Progent's project-based online engineering solutions include:

  • Help Desk Support
    Progent's Help Desk Call Center service offerings for businesses with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, co-managed Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that handles all facets of online Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve the most problems.

    Progent's Help Desk Call Center consulting expertise can assist you in creating an efficient new Help Desk Call Center or revamping your existing one, evaluating or customizing Help Desk application software to address the special demands of your corporation, or providing temporary phone support staff to supplement your existing Help Desk Call Center resources to deal with high-demand scenarios like software migrations, major updates, or rolling out new business software.

    Progent's Call Center team of seasoned network consultants offers your clients in Sandy Springs Georgia rapid assistance from a dependable network service group with substantial background providing telephone-based consulting and online troubleshooting for networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk Call Center the reputation as a crucial driver of business efficiency, and Progent's policy is to resolve rather than just report technical issues.

  • Applications Support: Training, Custom Development, and Integration
    Progent's Applications Consulting staff offers phone-based advanced engineering support and training in special application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and education for Microsoft applications such as CRM, Project, Office Word, and Office Excel. For more information on Progent's consulting, custom development, and training services, see Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware; and expanded cloud support including closer integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants offer world-class remote and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center2, extend or optimize your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in Sandy Springs Georgia remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can customize Operations Manager to suit your environment so that your computer support is proactive and automated. By detecting looming problems before they result in full-scale emergencies, remote monitoring can head off disruptive and expensive information system crises. Progent can also assist with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or networks that support a combination of operating systems.
How Your Sandy Springs Company Can Contact Progent's Remote Service Experts
To contact Progent about urgent phone-based support with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Sandy Springs Georgia, Progent's online network support engineers can deliver expert and economical IT support whenever your business requires it. More than 20 years of providing remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to refine remote connectivity tools to fix network problems rapidly while eliminating the expense and lost time associated with on-premises service calls.

Even if your Sandy Springs company works with a local independent consultant or maintains an in-house IT staff that know how to handle common network issues, Progent's Microsoft and Cisco certified consultants can still offer an easy and seamless virtual expansion of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the experience to fix sudden system crises or particularly complicated integration projects.

Features of Progent's Online Computer Support for Sandy Springs Georgia
Progent's online help, Internet-based troubleshooting, network security consulting, and network management services offer offices in Sandy Springs Georgia the greatest leverage for your IT budget. Whether you need occasional telephone help and remote troubleshooting or full-time Help Desk support and system management, Progent's experts can deliver your office world class network support while allowing you to eliminate the cost and administration overhead of running a full-service in-house IT organization. Highlights of Progent's National Remote Support program include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of IT expertise, fine tuned support software, and understanding of enterprise networking allow companies to avoid the pitfalls associated with exclusive dependence on smaller consulting firms, individual freelance service providers, or over-stretched in-house resources.

Progent adds value by offering:

How Does My Business Start Getting Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.

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