UNIX and Linux Technical Support

For small businesses in Sandy Springs Georgia, Progent provides help for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX and Microsoft Windows technology. Progent has delivered online support to businesses in every state in the United States. (Refer to Progent's customer testimonials). In addition, Progent can furnish the expertise of Cisco CCIE network specialists for challenging connectivity problems, plus the assistance of CISSP and CISM-accredited security consultants to handle high-level security design and business continuity planning.

Progent's online support engineers represent excellent value due to the fact that they are equipped with the real-world background and the sophisticated technology to resolve the majority of network problems quickly. This lowers direct expenses since service calls take up fewer chargeable consulting minutes. Online support also avoids the cost of sending an engineer to your office. Your organization benefits additionally in indirect expenses by minimizing or avoiding network downtime and related costs due to business disruption, disgruntled customers and vendors, idle workers, and de-focused management.

Progent's billing model for remote help is designed to get the most out of your IT service investment. Progent bills by the minute for telephone-based assistance, so you are charged only for the support that you receive. In contrast to typical remote service firms, Progent requires no startup fee or minimum fees. Progent's one-minute billing unit and simple model for billing do away with situations where speedy. minor fixes somehow turn into big invoices. Progent's penchant for disposing of problems quickly translates into your company saving money.

Progent's Online Support Technologies
Over the years, Progent has fine tuned a collection of customized technologies and field-proven methodologies which permit the maximum level of efficiency for remote help and troubleshooting for small and midsize business computer systems. Progent provides protected VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN access permits the staff of Progent's Technical Response Center to communicate with your company's system without violating system security.

Progent's powerful service reporting system stores extensive records describing all support that Progent's clients have been provided. Progent's staff service personnel have the benefit of the records of support delivered to each Progent client by any engineer. This history of issues and solutions is stored as a quickly exploitable proprietary knowledge base that permits Progent's online support engineers to share their experiences with the whole team to make sure that the efficiency of Progent's technical support improves over time. Progent's high-level accreditations and working associations with important technology companies including Cisco and Microsoft permit access to additional vast support knowledge bases and permit quick access to manufacturers' in-house product engineers so Progent's online consulting experts can arrive at the most efficient solutions promptly.

Get Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's phone support in Sandy Springs Georgia or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for network help, go to Immediate Urgent Support.

Remote Technical Support Services Available from Progent
Progent's phone-based support experts offer certified skills in a comprehensive set of disciplines. This broad range of technical skills permits Progent's consultants to tackle practically any emergency likely to take place in a small business network. Credentials earned by Progent support experts in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional (CCVP), CCDA and CCDP.

To support companies with multi-operating system environments, Progent also provides the services of engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.

Phone-based technical support services Offered by Progent to clients in Sandy Springs include:

• UNIX, Linux, Solaris, and macOS and OS X Support Services
  Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based support services cover a wide range of information technology such as system infrastructure, email solutions, network and process security, UNIX and Microsoft Windows coexistence, VMware products for server consolidation and easy administration, and migration from older systems to the latest Windows or Linux-based environments. Progent's group-oriented approach to solving network problems enables fast escalation, when required, to engineers with appropriate expertise to handle challenging scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and lowers service costs.

  Progent's UNIX and Linux consultants can provide emergency online help for troubleshooting anomalies affecting UNIX, Linux, or Solaris networks based on leading variants of UNIX including:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO UNIX
  • SGI/Irix
  Important Linux versions for which Progent offers expert support include:
  • RedHat Linux
  • SUSE
  • Debian-GNU
  • Slackware Linux

• Contact a Cisco CCIE for High-level Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network professionals, and indicates a person's technical knowledge at the expert level. Cisco CCIEs can deal with even the most difficult challenges associated with network design, installation, management, protection, and troubleshooting. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house support staff in analyzing anomalies with IOS network management tools and coming up with alternate approaches or identifying program patches. Cisco CCIEs are an excellent value since their depth of expertise permits them to solve the most intractable problems rapidly. In common cases, less experienced engineers can wrestle for hours or days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes. Few support providers make Cisco-qualified CCIEs available to assist small and mid-size businesses. Progent offers quick phone contact with a CCIE so your company can get immediate help for serious network infrastructure problems that are hurting worker productivity but are not within the experience of your local network support group or consultant. Progent's Cisco-qualified CCIE support experts can communicate with your network using state-of-the-art remote support tools in order to perform efficient, safe, and affordable diagnosis and remediation. Progent's CCIEs offer assistance with all of Cisco's popular family of infrastructure devices including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as VPN products.

• Authorized MS Windows Support
  Progent's Microsoft-certified remote support experts offer network troubleshooting and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can help your company with a broad range of platform support services including Windows Server 2022 planning and integration consulting, Windows Server 2019 expertise, Windows Server 2016 migration and cloud integration solutions, Windows Server 2012 R2 maintenance, Windows Server 2008 R2 migration (help, assistance, Microsoft Exchange Server 2019 integration, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration, Microsoft Exchange 2010 management, SharePoint 2016 migration and hybrid integration consulting services, SharePoint 2019 planning and integration, Microsoft Teams configuration help, Microsoft Skype for Business Server migration support, Lync Server 2013 integration and Microsoft Office Communications Server 2007 upgrade, Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server planning, SBS Server 2011 consulting, and Windows Essentials cloud integration.

  Progent in addition offers a broad range of online desktop services including Microsoft Windows 11 integration and planning and implementing Microsoft 365 cloud environments for Windows workstations.

• CISSP, ISSAP, and CISM Premier Network Security Experts
  Progent's accredited CISSP and ISSAP network security consultants can provide a variety of system protection services to enhance the immunity of your UNIX, Linux, Sun Solaris, Mac or Windows environment against attacks or assist your business to recuperate quickly following a serious breach. Security services available from Progent include: thorough network security audits using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Netcat; quick recuperation from virus and worm assaults; configuring firewalls; establishing secure mechanisms for off-site and mobile access; defending your email system against spam and DHA attacks; and establishing round-the-clock network monitoring.

• Hybrid Cloud Integration
  Progent offers expert remote consulting to help companies of any size integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your IT team to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid architectures that combine physical resources along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud integration services such as Microsoft 365 integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than two decades of experience providing advanced consulting services remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.

• Call Center Expertise
  Progent's Call Center service offerings for small and midsize companies with environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk Call Center support services are ideal for small organizations who don't have the money or time to create an in-house Help Desk Call Center but who need quick access to an effective Help Desk Call Center with professional phone support as well as the in-depth expertise to escalate complex tasks to advanced consultants.

  Progent's Help Desk sharing services allow your IT organization to split responsibilities for Help Desk services transparently between your IT team and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution based on the leading professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.

  Progent's Help Desk Call Center consulting expertise can aid you in building an efficient new Help Desk Call Center or improving your existing organization, selecting or customizing Help Desk Call Center application software to meet the unique needs of your corporation, or adding temporary phone support personnel to supplement your existing Call Center group during unusually busy scenarios such as software transitions, major upgrades, or rolling out brand new business software.

  Progent's Help Desk staff of experienced information technology experts offers your clients in Sandy Springs Georgia immediate communication with a dependable support resource with extensive background delivering telephone-based help and remote repair service for networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk the reputation as a significant contributor to company productivity, and Progent's goal is to fix instead of just record IT issues.

• Applications Support: Education, Custom Programming, and Integration
  Progent's Applications Consulting Group can supply remote advanced consulting support and education in key business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers expertise, custom development, and education for familiar Microsoft business applications such as Microsoft CRM, Office Project, Word, and Office Excel. To read more information concerning Progent's expertise, custom development, and training offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.

  Progent's Mac consultants can promote the imaginative aspect of Macintosh systems by offering remote consulting support and education in graphics, sound, and motion video. Progent's consultants can provide assistance in a large selection of Mac programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with common jobs like capturing or digitizing audio or video or building an audio/video production studio.

  Online Network and Server Monitoring Support
  Progent offers businesses in Sandy Springs Georgia online computer system monitoring support based on Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to accommodate your environment so your IT support is proactive rather than reactive. By spotting possible problems before they grow into full-scale emergencies, automated monitoring can head off disruptive and costly network crises. Progent can also provide help with system monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or networks powered by a variety of platforms.

Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.