Wireless Consulting

Consulting and Technical Support for BlackBerry Technology
BlackBerry mobile smartphones were at one time one of the most popular solutions for maintaining anytime-anywhere connectivity to email, calendars, web applications, and other vital business data. Progent offers Sandy Springs, Georgia businesses support from BlackBerry-certified experts who can assist organizations to maintain existing BlackBerry deployments or transition smoothly to a current smartphone platform.

As the sophistication of small company networks has expanded, and as the demand for enterprise-class security, reliability, and disaster recovery has become the norm for companies of all sizes, successful deployment and support of RIM BlackBerry technology has grown more difficult. To address issues like security, disaster recovery, and synchronization of BlackBerry PDAs with diverse email systems and shared databases, small businesses frequently turn to outside consulting professionals who specialize in BlackBerry installation and maintenance.

Progent offers the services of BlackBerry-certified engineers who can help small organizations to design, administer, and troubleshoot BlackBerry environments affordably and efficiently, eliminating the need for an in-house BlackBerry technology specialist and reducing the expense and hassle of maintaining mobile workers. Progent's BlackBerry technology engineers have in-depth experience working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISM and CISA-certified security professionals. This breadth of experience, coupled with Progent's efficient online service delivery model, provides small businesses an economical alternative for incorporating RIM BlackBerry technology seamlessly into their information network.

Progent's consultants can assist you with SQL Server 2019 integration and development support, SQL Server 2016 migration consulting, and Microsoft Exchange setup so that your database and messaging systems operate efficiently with BlackBerry BES Server. Progent can also help you to upgrade from older editions of BlackBerry and Microsoft technology, configure easy-to-use management utilities so you can monitor and support BlackBerry devices across your business, recommend security policies that make sense for your business, customize wireless software, and ensure that your IT network infrastructure is appropriately designed to accommodate your BlackBerry users. Also, Progent's business continuity specialists can help ensure that your BlackBerry information is incorporated in your scheduled backup procedures in order that it can be recovered quickly and safely.

Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.

BlackBerry Enterprise Server (BES) Integration Services
The BlackBerry Enterprise Server gives companies a single and secure source for incorporating BlackBerry smartphones into their email, collaboration, and software application infrastructure. BlackBerry Enterprise Server (BES) allows wireless BlackBerry users to connect to Exchange, Lotus, or Groupwise messaging and to synchronize BlackBerry smartphones with PC desktops to ensure up-to-date information for collaborative programs like schedules, contact lists, tasks, notes, and specialized business programs. Due to BlackBerry Enterprise Server (BES) support for Exchange, mobile workers carrying BlackBerry handsets can have effortless connectivity with Exchange messages as well as to IM-aware applications via Microsoft Office Communications Server and Microsoft Lync Server 2010 integration.

Progent's BlackBerry-premier engineers can help you design, implement, and troubleshoot BlackBerry Enterprise Server (BES) so that you improve the efficiency of BlackBerry clients, streamline the administration of a BlackBerry solution, and reduce the expense of supporting mobile workers.

Expert BlackBerry Consulting Support Services Offered Remotely from Progent
Progent's authorized RIM BlackBerry support specialists are accessible by phone to provide expert assistance to companies in the Sandy Springs region or throughout Georgia. Progent's seasoned online consulting experts have helped IT organizations solve computer issues and reduce IT service expenses in every state in the country and built a substantial base of loyal customers. (See Progent's customer testimonials.)

Progent offers online assistance for a wide array of technologies related to RIM BlackBerry software and devices such as synchronization, configuration with Exchange Server, setting up BlackBerry Enterprise Server (BES), and strengthening mobile security. Important RIM BlackBerry certifications earned by Progent's consulting experts include:

BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can help your company to carry out common technical operations such as configuring BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account configurations, launching e-mail filters and auto-signature, changing user accounts, upgrading BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to run with your corporate email solution. Progent's certified service professionals can also help your company to troubleshoot a broad array of problems concerning synchronization, handset recognition, messaging reconciliation, web browsing, wireless connections, Instant Messaging, desktop software configuration, and BlackBerry Desktop Redirector.

As a leader in delivering nationwide remote consulting services for small office networks, Progent can provide fast and affordable access to a BlackBerry Certified Support Specialist. Progent's remote technical support expertise keeps your BlackBerry technical support costs at a minimum and, by dealing with problems promptly, maximizes the output of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the knowledge needed to configure and troubleshoot the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry expert can show you how to utilize resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run critical tasks such as troubleshooting enterprise activation issues, adding and removing BlackBerry device clients, activating passwords, configuring over-the-air program loading and setup, deploying and debugging the BlackBerry Smart Card Reader, and setting up backup and restore mechanisms.

Progent's BlackBerry engineers can also show you how to operate administration software such as the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow issues, and utilizing wireless LANs for activation. Also, Progent can help you understand the role of operational policies in the BlackBerry Enterprise environment and help your company to define and install appropriate security options.

Progent's Microsoft-certified Microsoft Exchange Server consultants can team with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your existing Exchange Server infrastructure for operating smoothly with BlackBerry Enterprise Server or migrate your BlackBerry solution to the latest edition of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced knowledge for installing, administering, tracking, and maintaining one or several BlackBerry Enterprise Servers in a messaging environment powered by Microsoft Exchange Server. Progent's BlackBerry consultant offers support skills in important technologies related to BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and network policies and scheduling. Progent can help you to add and delete BlackBerry device users on Exchange Server and Active Directory, configure, track, and manage BlackBerry Enterprise Server, administer BlackBerry devices and client accounts, archive and maintain storage groups, configure permissions, set up the MDS and Instant Messaging, deploy push and pull access control lists, manage Exchange data flow, generate, edit, and apply WLAN and Virtual Private Network configurations, implement SNMP traps for alerts, and generate management reports based on SNMP results.

Progent's BlackBerry-certified consultant can help you with your BlackBerry solution in a variety of environments such as Microsoft Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
Progent offers the services of a BlackBerry Certified Solution Designer to assist your business to design, deploy, validate, troubleshoot, and document a wireless solution built upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's high-level consulting support services for BlackBerry technology include business and network needs assessment, solution architecture, roll-out strategy and implementation, performance tuning, configuration of a fault-tolerant architecture, data backup and disaster recovery consulting, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your technical objectives and to create a mobile wireless environment that fits within your information technology budget and supports your business plans. Progent can clarify the impact of your operational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your existing connectivity architecture's suitability to support a BlackBerry BES Server, help you to determine which management approach and physical components match your needs, and analyze your messaging system configuration. Progent can also explain the performance implications that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on each other so you can make smart decisions about alternatives for software editions, server hardware and mass storage, network architecture, and application configuration.

To maximize network protection, Progent's BlackBerry-certified consultant can help you to choose and activate sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and GIAC-premier security specialists to perform network-wide security assessment and compliance testing and recommend improvements to accommodate your BlackBerry solution.

Call or Email Progent for Support from a BlackBerry-Certified Consultant
If you wish to get in touch with Progent about technical expertise for BlackBerry wireless technology, phone 1-800-993-9400 or refer to Contact Progent.