UNIX, Linux, Sun Solaris, Mac OS X Remote Support for

For small and midsize businesses located in San Bernardino California, Progent provides technical support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX and Microsoft platforms. Progent has provided remote support to businesses in all 50 states in the U.S. (See Progent's client recommendations). Progent also can furnish the expertise of CCIE-qualified network specialists for complex infrastructure issues, as well as the services of CISSP and CISM-accredited security engineers to help with advanced security design and business continuity preparedness.

Progent's online support engineers represent exceptional leverage due to the fact that they are equipped with the practical background and the sophisticated technology to solve the majority of network problems quickly. Efficient support reduces immediate costs because solutions require a smaller number of billable consulting minutes. Online support also avoids the cost of dispatching a consultant to your site. Your organization saves even more with incidental expenses by reducing or eliminating network outages and associated costs resulting from business discontinuity, disgruntled clients, idle employees, and de-focused management.

Progent's billing policy for online help is designed to maximize the impact of your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced only for the support that you receive. Unlike many online service firms, Progent requires no initialization fee or minimum payments. Progent's one-minute billing unit and clean model for pricing eliminate scenarios where fast solutions manage to end up as big bills. Progent's skill at disposing of problems quickly translates into your business conserving cash.

Progent's Online Technical Support Tools
Through years of experience, Progent has fine tuned an array of optimized technologies and proven processes that ensure the maximum degree of efficiency for remote technical support and repair for small and midsize business computer systems. Progent offers protected Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN connectivity enables the staff of Progent's online support team to connect to your network remotely without breaching network security.

Progent's highly evolved service database system stores thorough documentation of all service that Progent's clients have been provided. Progent's staff engineers have access to the specifics of services delivered to each Progent customer by every Progent engineer. This database of anomalies and resolutions is stored as an easily retrievable proprietary database that allows Progent's remote technical engineers to share their knowledge with the whole team to ensure that the quality of Progent's support grows daily. Progent's high-level accreditations and working relationships with important industry leaders such as Cisco and Microsoft make available additional vast support databases and allow priority access to manufacturers' internal support staff with the result that Progent's remote service specialists can determine the best solutions quickly.

Initiate Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's phone services in San Bernardino California or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for IT support, go to Immediate Emergency Support.

Online Network Support Services Provided by Progent
Progent's online technical support engineers have certified skills in a comprehensive array of disciplines. This broad range of IT skills allows Progent's engineers to handle virtually any emergency that may occur in a small business information system. Certifications earned by Progent support experts in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional, CCDA and CCDP.

To help companies with multi-operating system networks, Progent also offers the services of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Remote support services Offered by Progent to small businesses in San Bernardino include:

• UNIX, Linux, Solaris, and macOS and OS X Support Services
  Progent's UNIX, Linux, Solaris, and macOS and OS X remote support services address a wide array of information technology such as system infrastructure, messaging solutions, system and process security, UNIX and Windows integration, VMware technologies for server consolidation and simplified administration, and migration from legacy applications to current Windows or Linux solutions. Progent's group-based approach to solving network issues promotes fast escalation, when required, to consultants with appropriate experience to tackle challenging situations. This accelerates repair of urgent problems, minimizes lost productivity, and lowers service expense.

  Progent's UNIX/Linux support engineers can offer emergency phone-based help for analyzing anomalies within UNIX/Linux systems based on leading variants of UNIX such as:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX Operating System
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO
  • SGI/Irix
  Important Linux versions for which Progent offers expertise include:
  • RedHat Linux
  • SUSE
  • Debian GNU/Linux
  • Slackware Linux

• Contact a Cisco CCIE for High-level Network Troubleshooting
  The Cisco CCIE credential is the premier accreditation for networking professionals, and indicates an individual's networking knowledge at the expert level. Cisco CCIEs know how to resolve the most complex challenges occurring in network infrastructure planning, integration, maintenance, security, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal support staff in analyzing problems with IOS network management tools and coming up with workarounds or locating software updates. Cisco CCIEs are an excellent value because their broad experience enables them to solve even the most intractable problems rapidly. In many cases, less seasoned engineers can wrestle for many hours or days with identical problems that a Cisco-qualified CCIE can dispose of in minutes. Few consulting providers make Cisco CCIEs available to assist small and medium sized businesses. Progent can provide fast telephone access to a Cisco authorized CCIE so your company can receive immediate assistance for severe network infrastructure problems that are impacting worker efficiency but are not within the scope of your regular network maintenance resources. Progent's CCIE consultants can connect to your computer system by means of advanced remote troubleshooting tools in order to perform efficient, secure, and affordable diagnosis and remediation. Progent's Cisco CCIEs can provide consulting for all of Cisco's popular family of networking products such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) technology.

• Certified Microsoft Windows Expertise
  Progent's Microsoft-certified remote support experts can provide computer system problem solving and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your business the assistance of support professionals who can help you with a broad range of platform support services such as Microsoft Windows Server 2022 planning and integration consulting, Windows Server 2019 expertise, Windows Server 2016 migration support and cloud integration consulting, Windows Server 2012 R2 migration expertise, Windows Server 2008 migration (help, assistance, MS Exchange 2019 deployment, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 integration, Exchange Server 2010 management, SharePoint Server 2016 migration and hybrid integration support, SharePoint 2019 design and configuration, Microsoft Teams migration expertise, Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management and Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring, Project Server planning, Small Business Server consulting, and Windows Essentials migration and cloud integration.

  Progent in addition offers a full range of remote desktop support and troubleshooting services including Windows 11 migration support and planning and deploying Microsoft 365 cloud solutions for Windows desktops.

• CISSP, ISSAP, and CISM Premier Network Security Professionals
  Progent's accredited CISSP and ISSAP security consultants can provide a variety of security solutions to improve the immunity of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or help you to recover quickly following a damaging penetration. Security consulting services available from Progent include: comprehensive security evaluation using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Nikto; rapid cleanup after virus and worm assaults; setting up firewalls; building safe techniques for remote and mobile connectivity; securing your messaging system from spam and DHA attacks; and instituting round-the-clock proactive monitoring.

• Hybrid Cloud Integration
  Progent can provide expert online support to help businesses of any size connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your IT team to plan and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid topologies that seamlessly combine on-premises resources as well as public cloud services. To assist you to incorporate public cloud services with networks, Progent offers a range of cloud integration services that include Microsoft 365 Exchange Online integration solutions with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of background providing high-level consulting expertise online, and Progent can help you complete your cloud integration initiatives quickly and affordably.

• Help Desk Expertise
  Progent's Help Desk Call Center programs for small and midsize organizations with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk support services are well suited for smaller organizations who don't have the money or time to support an internal Help Desk but who need quick communication with a dependable Help Desk Call Center with professional phone assistance plus the in-depth expertise to escalate complex tasks to high-level consultants.

  Progent's Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progent's shared Help Desk service is a collaborative support solution built around the top professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.

  Progent's Call Center consulting support can assist you in establishing an efficient new Call Center or revamping your existing one, identifying or modifying Help Desk Call Center software to meet the unique requirements of your corporation, or providing occasional online staff to work with your in-house Help Desk Call Center team to deal with high-demand events like software migrations, mass updates, or rolling out brand new applications.

  Progent's Call Center staff of veteran network consultants offers your clients in San Bernardino California immediate access to a dependable support resource with extensive background offering telephone-based support and online diagnostics for computer environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk Call Center the reputation as a major enabler of business efficiency, and Progent's policy is to solve and not simply annotate IT issues.

• Business Applications Services: Training, Custom Development, and Troubleshooting
  Progent's Applications Experts staff can supply online and in-depth consulting expertise and training in key application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom programming, and education for familiar Microsoft applications such as CRM, MS Project, Microsoft Word, and Excel. To read more information about Progent's consulting, programming, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.

  Progent's Apple Mac professionals can support the imaginative aspect of Mac environments by delivering phone-based help support and training in graphics, sound, and motion video. Progent's support professionals offer help in a variety of Mac creative tools such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's consultants can also assist you with specific projects like scanning or digitizing audio or video or building an audio/video production studio.

  Remote Network and Server Monitoring Support
  Progent can provide businesses in San Bernardino California online network and server monitoring services centered around MS System Center Operations Manager IT infrastructure monitoring, enhanced by Progent for your environment so your computer support is proactive rather than reactive. By exposing emerging trouble spots before they result in downtime, automated monitoring can ward off disruptive and expensive service breakdowns. Progent can also assist with system monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or environments powered by a combination of operating systems.

Inland Empire Contact Information:
Progent offers consulting services and onsite technical support throughout San Bernardino and Riverside Counties.