Fast and Affordable Remote Help for Ontario California Information Networks
Immediate Online Support for Ontario NetworksFor organizations located in Ontario California, Progent provides online help for networks powered by Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier professionals have delivered online troubleshooting to companies in every state in the U.S. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to help with complex networking problems, as well as the services of CISA and CISSP-accredited cybersecurity consultants to handle advanced security design and diagnostic issues.

Progent's online support engineers offer excellent leverage due to the fact that they possess the real-world background and are equipped with the advanced technology needed to resolve most information system issues quickly. This lowers direct costs because service calls accumulate fewer billable consulting minutes. Remote help also avoids the expense of dispatching a consultant to your site. Your company benefits even more with incidental expenses by reducing or eliminating network downtime and associated costs due to business disruption, disgruntled customers and vendors, idle employees, and distracted executives. Progent's advanced remote technical support expertise is particularly valuable in environments that depend on public clouds for vital network infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be useful.

Progent's pricing model for remote support is structured to leverage your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are charged exclusively for the support that you actually get. Unlike typical remote support firms, Progent asks for no service activation surcharge or minimum job duration. Progent's one-minute granularity and simple policy for pricing save you from scenarios where speedy. minor solutions manage to end up as major invoices. Progent's skill at solving problems quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a set of customized technologies and field-proven processes which ensure the highest degree of effectiveness for online help and troubleshooting for IT systems of any size. Progent's online support team can interface to your network without breaching corporate security.

Progent's sophisticated customer support database system includes thorough documentation describing all service that Progent's customers have received. Progent's team engineers have the benefit of the records of assistance provided to each Progent client by every engineer. This history of issues and fixes is structured as an easily searchable proprietary database that enables Progent's online support engineers to communicate their knowledge with the whole team to ensure that the quality of Progent's support services improves over time. Progent's high-level certifications and close associations with key technology companies including Cisco and Microsoft make available other extensive support databases and allow fast access to vendors' internal engineering staff with the result that Progent's online service specialists are able to determine optimal resolutions promptly.

Online support services available from Progent to clients in Ontario California include:

ProSight Subscription-based Services for Small and Mid-size Organizations
Progent offers a family of affordable, subscription-based services intended to allow small and mid-size businesses to benefit from the same best-of-breed IT solutions deployed by some of the industry's leading enterprises. The ProSight suite of IT management outsourcing services covers all key aspects of modern networking including email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Managed Service Plans: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Plans make it realistic for small and mid-size businesses to deploy Remote Monitoring and Management (RMM) technology to create advanced network resilience. Progent takes care of the necessary monitoring and maintenance for you, so your system expands easily without becoming an obstacle. For a low and predictable monthly price, Progent's full-service IT team can be your complete technology safety net. Basic packages include RMM, security, monthly patching, and reporting. As your needs expand, you can add low-cost subscriptions to advanced options such as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so all potential issues can be addressed before they have a chance to impact your network. Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-based platform for managing your network, server, and desktop devices by offering an environment for streamlining common tedious tasks. These can include health checking, update management, automated repairs, endpoint deployment, backup and restore, anti-virus response, secure remote access, standard and custom scripts, resource inventory, endpoint profile reports, and debugging help. If ProSight LAN Watch with NinjaOne RMM identifies a serious incident, it transmits an alarm to your designated IT management staff and your Progent technical consultant so emerging problems can be fixed before they impact your network. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, enhance and debug their networking appliances like switches, firewalls, and access points plus servers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are kept current, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating time-consuming management processes, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating devices that need critical updates, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing family of real-time management reporting plug-ins designed to integrate with the industry's leading ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize critical issues such as spotty support follow-through or machines with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with leading backup/restore product companies to create ProSight Data Protection Services (DPS), a selection of management offerings that provide backup-as-a-service. ProSight DPS products automate and monitor your data backup operations and enable non-disruptive backup and rapid recovery of critical files, applications, images, and VMs. ProSight DPS lets you avoid data loss resulting from hardware failures, natural disasters, fire, malware such as ransomware, user error, malicious insiders, or software bugs. Managed backup services in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these managed backup services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security vendors to provide web-based management and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Cisco Duo: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA service plans incorporate Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity verification with iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you log into a protected online account and enter your password you are asked to verify who you are via a device that only you have and that is accessed using a different ("out-of-band") network channel. A broad selection of devices can be utilized as this added means of ID validation such as a smartphone or wearable, a hardware/software token, a landline telephone, etc. You can designate multiple validation devices. To find out more about Duo identity authentication services, go to Cisco Duo MFA two-factor authentication services.

  • ProSight Shared Call Desk: Outsourced and Shared Help Desk Services
    Progent's Co-managed Service Desk offers a seamless supplement to your corporate IT support group. User interaction with the Service Desk, delivery of support, escalation, ticket creation and tracking, performance measurement, and maintenance of the service database are consistent whether issues are taken care of by your internal support group, by Progent, or a mix of the two. You have unrestricted versatility to expand or shrink your part of IT support activity as required. Progent takes care of initial deployment and onboarding of the professional services automation (PSA) software as well as documentation, testing and training. For more information about ProSight Shared Call Desk, see ProSight Co-Managed Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based machine learning technology to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and email phishing, which easily escape legacy signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to automate the complete threat lifecycle including blocking, detection, containment, remediation, and forensics. Top capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge tools packaged within a single agent accessible from a unified control. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you demonstrate compliance with legal and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also help you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management provide organizations of all sizes a versatile and affordable solution for assessing, validating, scheduling, applying, and tracking software and firmware updates to your ever-evolving information network. Besides optimizing the protection and functionality of your IT environment, Progent's patch management services permit your in-house IT staff to concentrate on line-of-business initiatives and activities that derive maximum business value from your information network. Find out more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported easily to an alternate hardware environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost network management, better compliance with information security regulations, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's preparedness either to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient security and backup system that meets your business needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent can provide the skills of world-class remote consulting experts for contract IT projects. Billing rates for longer-term consulting tasks are set according to the qualifications of the engineers involved. Progent's background in these important fields of computer technology enables clients to execute major initiatives within budget and on schedule. Progent's project-based online engineering services include:

  • Call Center Expertise
    Progent's Call Center service offerings for companies with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, co-managed Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Services provide smaller businesses a complete solution that manages all aspects of online desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount off Progent's normal desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle the most problems.

    Progent's Help Desk consulting expertise can support you in creating an effective new Help Desk Call Center or enhancing your existing one, evaluating or customizing Help Desk Call Center software to address the special requirements of your business, or adding occasional phone support staff to work with your internal Help Desk team during high-demand scenarios such as software transitions, mass updates, or rolling out brand new applications.

    Progent's Help Desk staff of seasoned information technology professionals gives your customers in Ontario California fast contact with a dependable network service resource with substantial experience providing phone help and online diagnostics for computer environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Call Center the reputation as a key driver of company productivity, and Progent's intent is to resolve rather than simply track technical problems.

  • Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Consulting staff provides remote professional consulting expertise and education in specific business application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and education for Microsoft applications including Microsoft CRM, MS Project, Office Word, and Office Excel. To read additional information concerning Progent's expertise, programming, and education services, visit Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer world-class remote and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of System Center2, expand or optimize your current one, migrate efficiently from a prior version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers businesses in Ontario California online hybrid network monitoring by providing System Center Operations Manager (SCOM) expertise. Progent can customize Operations Manager to fit your environment so your computer support is proactive and automated. By anticipating potential issues before they grow into crashes, remote monitoring can head off stressful and costly network crises. Progent can also utilize network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft environments, or systems that support a mix of OS platforms.
How Your Ontario Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency phone-based support with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or see Contact Progent. For organizations and startups in Ontario California, Progent's phone-based computer support engineers are ready to provide expert and cost-effective IT support whenever your business has to have it. Over two decades of offering remote tech support has led to Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online connectivity technology to solve network problems rapidly while eliminating the expense and lost time that comes with on-premises support calls.

Even if your Ontario business relies on a local independent consultant or maintains a full time IT staff that can handle common computer issues, Progent's Microsoft and Cisco certified consultants can still offer an easy and seamless virtual extension of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the expertise to address unexpected network crises or particularly tough integration problems.

Benefits of Progent's Network Help for Organizations in Ontario California
Progent's remote IT consulting services enable your Ontario company to realize the advantages of immediate, enterprise-class network support without the cost of managing an in-house IT staff. Your network will derive added strategic value by becoming more reliable, efficient, and protected. Advantages to your business include:

  • Seamless virtual extension of your local support resources
    For most companies in Ontario California, nearby network support resources, whether consisting of outside consultants or a full-time maintenance staff, can take care of the majority of technical issues. On the other hand, IT crises sometimes spring up when local resources are overstretched or absent, and some trouble may involve IT products that is beyond the scope of your local service personnel. In these situations, Progent's online service specialists offer a convenient, fast, and affordable way to supplement your regular resources and to convey useful knowledge to increase your capability to resolve downstream problems locally.

  • Reduced Reliance on Freelance Consultants
    For network support, smaller businesses often depend on individual freelance consultants. While independent consultants carry less internal costs than big service companies and can afford to charge lower rates, they are sometimes overbooked, making it hard to respond quickly to crisis situations. If a freelance consultant is busy with another customer, sick, on a trip, or in class, the absence of fallback personnel may require your business to wait for assistance during an emergency. As your network grows, network downtime and problems with critical applications become more costly. The money you thought you were conserving on an independent can be consumed fast by lost productivity. Progent provides an on-call source of reserve service expertise to insure your network is always up and running.

  • Build a Solid Foundation for Seamless Expansion
    Companies typically start with an information architecture implemented on a modest budget. Lacking a scalable infrastructure, slap-dash repairs often get piled onto a shaky foundation. As a company grows, reliability and scalability problems can impede the success of the organization. Such poorly designed systems need proper assessment, intelligent strategic planning, and wide technical expertise to evolve to a network infrastructure that can provide the stable foundation to handle critical business demands and facilitate future growth.

  • Interact with Problem Solvers Instead of Product Resellers
    Smaller businesses need guidance and technical education to negotiate an ever more complicated maze of product options capable of accelerating business growth and improving productivity. Businesses do not need a computer engineer who is trying to resell a specific vendor's products. IT consulting and product selling can result in a situation where the proposed solution is designed around a profitable product rather than the genuine needs of a client. Progent eliminates these conflicts by offering just services rather than products. This enables Progent to match technical consulting with the real interests of clients.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of IT background, fine tuned remote support software, and familiarity with corporate IT enable offices to avoid the pitfalls associated with exclusive reliance on smaller service organizations, individual freelance consultants, or over-stretched internal IT help.

Progent stands out by offering:

How Does My Business Begin Receiving Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.

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