Mobile Support

Consulting Support Services for BlackBerry Technology
BlackBerry mobile PDAs were once one of the most popular solutions for achieving location-independent connectivity to email, scheduling, web-based programs, and other vital business data. Progent can provide San Bernardino, California businesses the expertise of BlackBerry-premier consultants who can assist companies to manage their BlackBerry deployments or transition efficiently to a modern mobile solution.

As the complexity of small company IT technology has increased, and as the demand for world-class security, dependability, and disaster recovery has become the norm for organizations of any size, effective deployment and maintenance of RIM BlackBerry solutions has grown more challenging. To handle issues like data protection, disaster recovery, and synchronization of BlackBerry handhelds with a variety of messaging servers and corporate databases, small organizations frequently turn to external support firms who offer expertise in BlackBerry installation and troubleshooting.

Progent can provide the services of BlackBerry-premier engineers who can help small organizations to plan, administer, and troubleshoot BlackBerry solutions affordably and effectively, doing away with the requirement for an in-house BlackBerry solutions specialist and reducing the cost and hassle of maintaining mobile workers. Progent's BlackBerry specialists have in-depth experience working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and CISM-certified network security specialists. This range of knowledge, coupled with Progent's proven remote service delivery capabilities, gives small companies an economical alternative for incorporating RIM BlackBerry products productively into their IT network.

Progent's experts can help your business with SQL Server 2019 development support, SQL Server 2016 migration support, and Exchange setup so that your database and messaging systems work efficiently with BlackBerry BES Server. Progent can also show you how to migrate from older editions of BlackBerry and Microsoft software, configure easy-to-use administration utilities to enable you to track and support BlackBerry devices throughout your business, define security policies that make sense for your company, develop custom mobile applications, and ensure that your network architecture is appropriately designed to handle your BlackBerry clients. Also, Progent's disaster recovery specialists can help make sure that your BlackBerry data is included in your regular backup procedures so that it can be restored quickly and safely.

Inland Empire Contact Information:
Progent offers consulting services and onsite technical support throughout San Bernardino and Riverside Counties.

Consulting Expertise for BlackBerry BES Server
RIM's advanced platform for administering big groups of BlackBerry wireless handsets is the BlackBerry BES Server. This sophisticated software allows Exchange, Lotus, or Groupwise users to send and receive messages that stay encrypted in wireless transit to provide maximum security. BlackBerry BES Server also streamlines a broad selection of critical management jobs that span from BlackBerry deployment and updates to mobile security and fault tolerance.

Progent's BlackBerry-premier engineers can assist you to utilize BlackBerry BES Server to do basic jobs such as:

• Deploy and manage applications
• Schedule smartphone, program, and IT policy updates
• Update BlackBerry smartphone firmware wirelessly
• Manage user and group settings with BlackBerry's vast selection of policies

Progent's BlackBerry-premier engineers can also assist your company to use BlackBerry Enterprise Server to perform key procedures not supported by the less advanced BlackBerry Enterprise Server Express. These procedures include:

• Configure and support BES Server's fault-tolerant infrastructure based on virtual servers
• Deploy BlackBerry devices wirelessly
• Set specialized management roles
• Automatically track and report on the health of your solution

Progent's Online BlackBerry-certified Support is Fast and Economical
For businesses in San Bernardino, California who need fast and economical access to a qualified BlackBerry support expert, Progent provides effective remote assistance from a veteran network support staff who have provided network solutions to companies in every state in the United States. (See Progent's client testimonials.)

Remote support avoids travel expense and allows consultants to resolve technical issues rapidly, so you reduce wasted productivity. Progent's BlackBerry specialists have been awarded certifications in all BlackBerry technologies and offer professional support in fields such as troubleshooting synchronization issues, setting up BlackBerry Enterprise Server (BES), and designing a protected, fault-tolerant network architecture for RIM BlackBerry users. Certifications held and practice areas mastered by Progent's BlackBerry specialists include:

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced skills for installing, managing, monitoring, and maintaining one or several BlackBerry BES Servers in an email environment based on Microsoft Exchange Server. Progent's BlackBerry engineer offers support skills in key areas associated with BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can show you how to install and delete BlackBerry device clients on Exchange and Active Directory, configure, track, and administer BlackBerry BES Server, manage BlackBerry devices and user accounts, archive and support storage groups, configure permissions, install the Mobile Data System (MDS) and Instant Messaging, deploy push and pull access control lists, manage Exchange data flow, generate, edit, and apply WLAN and VPN configurations, implement SNMP traps, and produce management reports based on SNMP results.

Progent's BlackBerry engineer can help you with your BlackBerry technology in a number of environments that can include Windows 2000, 2003 or 2008 Servers, Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
Progent can provide the services of a BlackBerry Certified Solution Designer to assist your business to plan, install, test, troubleshoot, and produce documentation for a mobile wireless environment based upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's advanced consulting support services for BlackBerry technology include business and technology requirements analysis, system architecture, roll-out strategy and implementation, performance tuning, configuration of a fault-tolerant architecture, data backup and business recovery planning, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your operational goals and to design a wireless system that meets your IT budget and aligns with your business plans. Progent can clarify the impact of your operational processes on the configuration of a BlackBerry Enterprise Solution, assess your existing connectivity architecture's ability to support a BlackBerry BES Server, assist your organization to determine which management model and physical components match your requirements, and evaluate your messaging system topology. Progent can also explain the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can make informed choices about options for software versions, processors and mass storage, network architecture, and application set up.

To optimize system protection, Progent's BlackBerry-certified consultant can assist your company to choose and activate appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and CISM-certified security engineers to run network-wide security assessment and compliance validation and suggest improvements to account for your BlackBerry solution.

Contact Progent to Get Support from a BlackBerry-Certified Specialist
In order to ask Progent about engineering help for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or see Contact Progent.