Mobile Solutions

Consulting and Technical Support for BlackBerry Solutions
BlackBerry wireless PDAs were once among the most popular solutions for maintaining anytime-anywhere connectivity to email, scheduling, web programs, and other critical business information. Progent offers San Antonio, Texas companies the expertise of BlackBerry-premier consultants who can assist companies to maintain existing BlackBerry deployments or transition smoothly to a modern smartphone platform.

As the complexity of small business networks has increased, and as the demand for world-class protection, reliability, and disaster recovery has grown to be the standard for organizations regardless of size, successful integration and support of RIM BlackBerry technology has grown increasingly difficult. To address issues like data protection, disaster recovery, and synchronization of BlackBerry smartphones with a variety of messaging servers and corporate databases, small organizations frequently resort to outside consulting professionals who offer expertise in RIM BlackBerry integration and troubleshooting.

Progent offers the services of BlackBerry-certified engineers who can help small businesses to design, administer, and repair BlackBerry environments economically and efficiently, dispensing with the necessity for an internal BlackBerry solutions specialist and lowering the expense and stress of supporting mobile workers. Progent's BlackBerry specialists have extensive experience working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and CISM-certified network security professionals. This breadth of knowledge, coupled with Progent's efficient online support capabilities, provides small businesses an economical alternative for integrating BlackBerry products seamlessly into their IT system.

Progent's engineers can assist your company with SQL Server 2019 integration and development support, SQL Server 2016 migration support, and Exchange Server 2019 setup so that your database and messaging systems work optimally with BlackBerry Enterprise Server. Progent can also help you to migrate from previous versions of BlackBerry and Microsoft software, configure easy-to-use management utilities so you can track and control BlackBerry smartphones throughout your business, recommend security policies that are right for your business, customize wireless software, and make sure that your IT network infrastructure is appropriately designed to accommodate your BlackBerry clients. Also, Progent's disaster recovery specialists can help ensure that your BlackBerry information is incorporated in your regular backup procedures so that it can be restored quickly and safely.

South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.

BlackBerry Enterprise Server (BES) Integration Help
The BlackBerry BES Server gives businesses a centralized and safe source for incorporating BlackBerry smartphones into their email, groupware, and software application infrastructure. BlackBerry BES Server allows mobile BlackBerry clients to access Exchange Server, Domino, or Groupwise messaging and to synchronize BlackBerry handsets with workstations to ensure up-to-date information for collaborative programs like calendars, address books, to-do lists, instant messaging, and custom business programs. Due to BlackBerry BES Server integration with Microsoft Exchange, users with BlackBerry handsets can have effortless connectivity with Exchange messages as well as to IM-aware applications through Microsoft Office Live Communications Server and Microsoft Lync Server 2010 integration.

Progent's BlackBerry-certified consultants can help you design, deploy, and support BlackBerry Enterprise Server (BES) so you can maximize the productivity of BlackBerry clients, simplify the management of a BlackBerry environment, and lower the expense of maintaining a mobile workforce.

Professional BlackBerry Consulting Support Offered Remotely from Progent
Progent's certified RIM BlackBerry engineers are accessible remotely to provide prompt technical help to businesses in the San Antonio area or anywhere in Texas. Progent's seasoned online consulting experts have helped businesses resolve network issues and cut support expenses in each state in the country and built a large base of satisfied customers. (Refer to Progent's customer testimonials.)

Progent can provide online help for a wide array of issues related to RIM BlackBerry products such as wireless synchronization, integration with Exchange Server, managing BlackBerry Enterprise Server (BES), and improving wireless security. Major RIM BlackBerry credentials awarded to Progent's consulting experts include:

BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can assist your business to perform basic technical functions such as configuring BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, establishing account configurations, launching messaging filters, modifying user accounts, update BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to work with your corporate email software. Progent's certified experts can in addition help your company to resolve a broad range of problems concerning synchronization, handset recognition, messaging reconciliation, web access, mobile connectivity, IM, desktop software configuration, and BlackBerry Desktop Redirector.

As a leader in providing nationwide online consulting services for small business networks, Progent can provide responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's online technical support skills keeps your BlackBerry technical support expenses low and, by resolving issues quickly, optimizes the efficiency of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the knowledge required to install and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry-certified expert can assist you to use resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to run important procedures including resolving enterprise activation problems, adding and removing BlackBerry device users, setting activation passwords, configuring over-the-air program loading and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and restore processes.

Progent's BlackBerry engineers can also help you to operate management software such as the BlackBerry Administration Service for role-based management, resolving attachment and data flow issues, and using wireless LANs for enterprise activation. Also, Progent can help you understand the role of IT policies in the BlackBerry BES environment and assist you to select and implement appropriate security configurations.

Progent's Microsoft-certified Microsoft Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your current Exchange Server infrastructure for operating in conjunction with BlackBerry BES Server or migrate your BlackBerry solution to the latest version of Exchange.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level skills for deploying, managing, monitoring, and maintaining one or multiple BlackBerry BES Servers in a messaging environment based on Exchange. Progent's BlackBerry engineer has expertise in key areas associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can show you how to add and remove BlackBerry smartphone users on Microsoft Exchange Server and Microsoft Active Directory, set up, monitor, and manage BlackBerry BES Server, administer BlackBerry devices and client accounts, back up and maintain storage groups, configure permissions, install the MDS and Instant Messaging, implement access control lists, manage Exchange Server data flow, generate, edit, and assign wireless LAN and VPN configuration sets, set up SNMP traps, and produce management reports to summarize SNMP results.

Progent's BlackBerry consultant can support your BlackBerry technology in a number of environments that can include Microsoft Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to use tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
Progent can provide the support of a BlackBerry Certified Solution Designer to assist you to plan, install, validate, troubleshoot, and produce documentation for a mobile wireless environment built upon the integration of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's advanced engineering support services for BlackBerry technology include business and network needs analysis, solution architecture, deployment strategy and implementation, performance optimization, configuration of a high-availability architecture, information backup and business recovery planning, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your functional objectives and to create a wireless environment that fits within your information technology budget and aligns with your business strategy. Progent can clarify the impact of your operational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your existing connectivity infrastructure's ability to accommodate a BlackBerry Enterprise Server, help your organization to determine which management approach and equipment meet your needs, and evaluate your messaging system configuration. Progent can also explain the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can make smart choices about alternatives for software editions, server hardware and storage, network design, and application configuration.

To maximize system security, Progent's BlackBerry consultant can assist your company to select and activate appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and CISM-certified security engineers to perform network-wide security assessment and compliance validation and recommend improvements to support your BlackBerry environment.

Call or Email Progent to Get Support from a BlackBerry-Certified Expert
If you wish to contact Progent about consulting help for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or see Contact Progent.