Fast Remote Support for Austin Texas IT Networks
Immediate Phone Technical Support for Austin NetworksFor organizations in Austin Texas, Progent offers remote support for networks based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided online support to companies in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to solve challenging networking issues, as well as the assistance of CISSP-qualified security consultants to handle advanced security design and troubleshooting issues.

Progent's online technical support engineers provide exceptional value due to the fact that they possess the real-world experience and have access to the advanced technology necessary to resolve the majority of network issues quickly. Efficient support lowers immediate costs since service calls require fewer billable consulting minutes. Remote support also eliminates the expense of sending a consultant to your office. Your company saves additionally with indirect costs by minimizing or eliminating system downtime and associated losses stemming from business disruption, disgruntled clients, unproductive employees, and distracted executives. Progent's advanced remote consulting experience is particularly helpful for organizations that depend on public clouds for critical network infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.

Progent's billing policy for online support is structured to stretch your network support dollar. Progent bills by the minute for telephone-based consulting, so you are invoiced exclusively for the support that you actually get. Unlike typical online service companies, Progent requires no service activation fee or minimum payments. Progent's one-minute granularity and clean model for billing eliminate situations where quick solutions somehow turn into substantial tabs. Progent's skill at solving problems efficiently means your business spends less money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined a collection of optimized tools and field-tested methodologies that allow the highest degree of effectiveness for remote consulting and repair for information systems of all sizes. Progent's Technical Response Center can link to your computer system without violating corporate security.

Progent's powerful service database system stores thorough histories describing all service that Progent's customers have been provided. Progent's staff consultants have the benefit of the records of all help delivered to each Progent client by every Progent consultant. This archive of issues and repairs is stored as a readily exploitable support database that enables Progent's online technical engineers to share their knowledge company-wide to make sure that the efficiency of Progent's support improves over time. Progent's extensive list of certifications and working associations with important industry leaders including Cisco and Microsoft make available additional massive technical databases and permit fast access to manufacturers' in-house engineering staff with the result that Progent's remote service experts can find the most efficient solutions promptly.

Remote technical support services available from Progent to businesses in Austin Texas include:

Progent's ProSight Managed Services for Small and Mid-size Organizations
Progent provides a family of low-cost, subscription-based managed services designed to allow small and mid-size businesses to benefit from the same best-of-breed IT solutions deployed by many of the world's top enterprises. The ProSight line of outsourced network management services addresses all key facets of modern networking such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Managed Service Plans: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Plans make it practical for small and mid-size companies to utilize Remote Monitoring and Management (RMM) solutions to achieve advanced network resilience. Progent takes care of the necessary monitoring and management for you, so your network scales easily without becoming an obstacle. For an affordable and predictable monthly price, Progent's full-service IT team can be your dependable technology safety net. Basic plans include remote monitoring and management (RMM), cybersecurity, monthly patching, and reporting. As your needs grow, you can add low-cost subscriptions to best-of-breed solutions like as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network operating at peak levels by tracking the health of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so that all potential issues can be addressed before they can disrupt productivity. Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven solution for managing your network, server, and desktop devices by providing tools for performing common time-consuming tasks. These can include health checking, update management, automated remediation, endpoint deployment, backup and recovery, anti-virus protection, remote access, built-in and custom scripts, asset inventory, endpoint status reporting, and debugging assistance. If ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it sends an alert to your specified IT management personnel and your Progent technical consultant so emerging issues can be taken care of before they interfere with productivity. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, monitor, reconfigure and debug their connectivity appliances like routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept updated, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, finding appliances that need important software patches, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding family of real-time management reporting tools created to work with the industry's top ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues like spotty support follow-through or machines with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore product vendors to produce ProSight Data Protection Services (DPS), a selection of offerings that provide backup-as-a-service. ProSight DPS products automate and monitor your data backup operations and enable transparent backup and rapid recovery of vital files/folders, applications, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps you recover from data loss caused by hardware failures, natural disasters, fire, malware like ransomware, user mistakes, malicious insiders, or application glitches. Managed services available in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to determine which of these managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security vendors to deliver web-based management and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Cisco Duo: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo MFA managed services utilize Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity verification on Apple iOS, Android, and other personal devices. With 2FA, whenever you log into a secured online account and enter your password you are asked to confirm who you are on a unit that only you possess and that uses a separate network channel. A broad selection of devices can be used as this added means of ID validation such as an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You may register several validation devices. To learn more about ProSight Duo two-factor identity authentication services, see Duo MFA two-factor authentication services.

  • ProSight Shared Support: Outsourced and Co-managed Help Desk Services
    Progent's Co-managed Help Desk Service provides a transparent extension of your core network support team. End user access to the Service Desk, provision of support, problem escalation, trouble ticket generation and updates, efficiency measurement, and maintenance of the support database are cohesive regardless of whether issues are taken care of by your core support organization, by Progent, or by a combination. You have complete versatility to extend or shrink your part of support activity as circumstances demand. Progent provides initial deployment and onboarding of the professional services automation (PSA) software plus documentation, validation and education. For details about ProSight Shared Support, see ProSight Co-Managed Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based analysis technology to defend endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to manage the entire threat progression including protection, infiltration detection, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering through leading-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate action. Progent can also help you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management provide businesses of all sizes a flexible and cost-effective alternative for evaluating, testing, scheduling, applying, and tracking updates to your dynamic IT network. Besides maximizing the protection and reliability of your IT environment, Progent's patch management services permit your in-house IT staff to focus on more strategic initiatives and tasks that derive the highest business value from your network. Read more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can save as much as half of time wasted searching for critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) system. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security regulations, higher utilization of network resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. Read more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The interview is designed to help assess your company's preparedness either to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your current cybersecurity posture and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient security and backup system that meets your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent can provide the services of seasoned online consulting professionals for special IT projects. Progent's rates for ongoing development or consulting projects are determined based on the qualifications of the engineers required. Progent's experience with these important areas of information technology allows customers to complete major initiatives within budget and on schedule. Progent's project-based remote engineering services include:

  • Help Desk Call Center Support
    Progent's Call Center programs for organizations with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, shared Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide smaller organizations a complete solution that manages all facets of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides call desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve the most issues.

    Progent's shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution based on the leading PSA platform for managing service requests, ticket lifecycle, ownership, status tracking, and reporting.

    Progent's Help Desk Call Center staff of veteran information technology professionals gives your clients in Austin Texas rapid contact with a dependable support resource with years of experience delivering phone consulting and remote troubleshooting for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk perception as a significant driver of business success, and Progent's goal is to solve instead of just document IT issues.

  • Business Applications Support: Training, Customization, and Integration
    Progent's Applications Consulting Team provides online advanced engineering expertise and training in specific application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, customization, and education for Microsoft applications including Microsoft CRM, Project, Office Word, and Office Excel. For more information about Progent's consulting, customization, and education offerings, visit Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consultants offer advanced remote and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of System Center2, expand or optimize an existing one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent offers companies in Austin Texas remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting. Progent can configure Operations Manager to accommodate your environment so your computer support is proactive rather than reactive. By anticipating emerging trouble spots before they cause downtime, proactive monitoring can head off disruptive and costly network breakdowns. Progent can also use network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or networks that support a combination of OS platforms.
How Your Austin Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency phone-based expertise with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Remote Support, phone 1-800-993-9400, or see Contact Progent. For businesses and startups in Austin Texas, Progent's online network support specialists are ready to provide expert and cost-effective IT support whenever your company has to have it. More than 20 years of offering online tech support has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to refine remote connectivity tools to repair network problems quickly while avoiding the cost and lost time associated with on-site service calls.

Even if your Austin organization deals with a regular freelance support technician or employs a full time IT staff that can handle typical computer issues, Progent's Microsoft certified consultants can offer a convenient and transparent remote expansion of your on-site resources in cases when your regular IT support personnel either lack the time or the experience to solve sudden network crises or particularly complex integration projects.

Benefits of Progent's IT Support for Organizations in Austin Texas
Progent's online technical help services allow your Austin organization to experience the advantages of immediate, enterprise-level network support without the expense of managing an in-house IT staff. Your network will acquire greater business worth by being increasingly reliable, efficient, and protected. Advantages to your business include:

  • Convenient virtual extension of your local support resources
    For most organizations in Austin Texas, local computer service providers, whether represented by independent consultants or an internal IT staff, can take care of typical technical issues. On the other hand, major troubles might strike when local resources are overstretched or unavailable, and some trouble may stem from technology that is beyond the scope of your usual service people. In these cases, Progent's online support experts offer a convenient, quick, and affordable solution to supplement your local resources and to transfer useful knowledge to increase your capability to handle future problems locally.

  • Reduced Reliance on Freelance Service Providers
    For IT maintenance, smaller offices often depend on individual freelance consultants. While freelance consultants have less overhead than big consulting organizations and can often charge lower rates, they are sometimes stretched too thin, making it hard to respond rapidly to crisis situations. If an independent consultant is busy with another client, ill, on a trip, or in training, the absence of fallback help may force your company to wait for help during an emergency. As your company grows, system downtime and problems with critical applications become more expensive. The money you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent provides a ready source of reserve support expertise to insure your IT system is always available.

  • Create a Solid Foundation for Seamless Growth
    Businesses typically begin with an IT system created on a shoestring budget. Lacking a robust framework, band-aid fixes can get piled onto a weak foundation. When a company grows, stability and scalability issues can hinder the success of the business. These badly designed environments require careful analysis, smart long-term planning, and extensive technical knowledge to upgrade to a network infrastructure that can deliver the stable foundation to meet vital business demands and simplify downstream expansion.

  • Interact with Solution Providers Rather Than Technology Vendors
    Smaller organizations need guidance and technical education to navigate through an increasingly complicated maze of technology options capable of accelerating business growth and enhancing productivity. Businesses hardly need a network consultant who is attempting to earn a commission on a certain vendor's technology. Network support and product selling can result in a situation where the recommended solution is designed around a predetermined product rather than the genuine requirements of a business. Progent avoids these conflicts of interest by selling only services instead of products. This allows Progent to align technical expertise with the real needs of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of IT experience, refined remote support tools, and understanding of corporate IT enable companies to escape the limitations associated with exclusive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched in-house resources.

Progent adds value by providing:

How Does My Business Start Receiving Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.

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