Fast and Affordable Online Troubleshooting for Salt Lake City Utah Information Networks
Immediate Phone Technical Support for Salt Lake City NetworksFor organizations in Salt Lake City Utah, Progent provides online support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier professionals have delivered online troubleshooting to companies in all 50 states in the United States. (Refer to testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to handle complex networking problems, as well as the services of CISA and CISSP-accredited security experts to help with high-level security architecture and diagnostic issues.

Progent's remote support engineers provide excellent value because they possess the practical background and are equipped with the sophisticated technology needed to solve most information system problems rapidly. This lowers direct costs since service calls require fewer chargeable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your site. Your organization saves additionally with incidental expenses by minimizing or avoiding system outages and associated costs stemming from business discontinuity, disgruntled clients, idle workers, and de-focused management. Progent's advanced remote technical support expertise is especially valuable for organizations that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be useful.

Progent's billing policy for remote help is structured to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you are charged exclusively for the services that you actually get. In contrast to typical remote service organizations, Progent requires no startup fee or minimum job duration. Progent's per-minute billing unit and clean policy for pricing avoid scenarios where fast fixes manage to turn into large invoices. Progent's penchant for disposing of problems quickly means your business spends less money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned an arsenal of customized tools and proven processes which permit the maximum level of efficiency for remote technical support and repair for information networks of all sizes. Progent's remote service group can interface to your system without violating system security.

Progent's advanced customer support reporting system maintains extensive histories describing the service that Progent's clients have received. Progent's authorized engineers have the benefit of the specifics of services delivered to every customer by any Progent consultant. This history of anomalies and solutions is stored as a quickly retrievable proprietary knowledge base that allows Progent's remote technical professionals to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's advanced accreditations and close associations with major industry leaders such as Cisco and Microsoft open up other extensive technical support knowledge bases and permit priority access to manufacturers' internal support staff so Progent's remote service experts can arrive at the most efficient resolutions in the least time.

Online technical services offered by Progent to companies in Salt Lake City Utah include:

Progent's ProSight Subscription-based Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, subscription-based managed services intended to enable small and medium-size businesses to benefit from the same best-of-breed technology deployed by some of the industry's leading enterprises. Progent's ProSight series of network management outsourcing services addresses all key facets of information technology such as email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Managed Service Plans: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Plans make it realistic for small and mid-size companies to deploy Remote Monitoring and Management (RMM) technology to achieve advanced IT resilience. Progent handles the necessary monitoring and maintenance for you, so your network scales readily without holding you back. For an affordable and predictable monthly price, Progent's experienced IT group can be your dependable technology safety net. Entry-level plans include RMM, security, monthly patching, and reporting. As your needs grow, you can add low-cost subscriptions to best-in-class options like as SaaS M365/Google Workspace backup, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network operating efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so that any potential problems can be addressed before they can impact productivity. Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-based solution for managing your client-server infrastructure by offering tools for performing common time-consuming jobs. These can include health monitoring, patch management, automated repairs, endpoint deployment, backup and recovery, A/V protection, remote access, standard and custom scripts, resource inventory, endpoint profile reports, and debugging assistance. When ProSight LAN Watch with NinjaOne RMM spots a serious incident, it sends an alarm to your specified IT management personnel and your Progent technical consultant so that emerging issues can be taken care of before they impact productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, optimize and troubleshoot their connectivity appliances like switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always updated, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating complex management processes, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, finding appliances that require important updates, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of real-time and in-depth reporting utilities created to work with the top ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues like inconsistent support follow-up or machines with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with advanced backup/restore product companies to create ProSight Data Protection Services (DPS), a selection of offerings that provide backup-as-a-service. ProSight DPS services automate and track your backup operations and enable non-disruptive backup and rapid restoration of vital files/folders, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets you avoid data loss caused by equipment breakdown, natural disasters, fire, cyber attacks like ransomware, human error, ill-intentioned insiders, or software bugs. Managed services available in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these fully managed backup services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security companies to provide web-based management and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage. Email Guard's onsite gateway device provides a deeper layer of inspection for inbound email. For outbound email, the local gateway offers AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Duo: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo authentication services utilize Cisco's Duo technology to protect against stolen passwords by using two-factor authentication. Duo enables single-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. Using 2FA, when you log into a secured application and enter your password you are requested to confirm who you are on a unit that only you have and that uses a separate network channel. A wide range of out-of-band devices can be used as this second form of ID validation including a smartphone or watch, a hardware/software token, a landline telephone, etc. You can designate multiple validation devices. For more information about ProSight Duo two-factor identity validation services, see Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Co-Managed Support: Outsourced and Shared Help Center Services
    Progent's Shared Help Desk Service provides a smooth supplement to your corporate network support team. Client access to the Help Desk, provision of technical assistance, problem escalation, ticket generation and updates, performance measurement, and management of the support database are consistent regardless of whether issues are resolved by your core network support organization, by Progent's team, or by a combination. You have unrestricted versatility to extend or shrink your part of support work as circumstances demand. Progent provides initial deployment and onboarding of the professional services automation (PSA) software as well as workflow documentation, validation and education. For details about ProSight Shared Call Desk, visit ProSight Co-Managed Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior machine learning technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely escape legacy signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to automate the complete threat progression including blocking, identification, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering through cutting-edge technologies packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP environment that meets your organization's unique requirements and that allows you demonstrate compliance with government and industry information security regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent attention. Progent's consultants can also help you to install and verify a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management provide organizations of any size a versatile and affordable solution for assessing, validating, scheduling, applying, and documenting software and firmware updates to your ever-evolving information network. Besides maximizing the security and functionality of your computer environment, Progent's patch management services free up time for your in-house IT team to concentrate on more strategic projects and tasks that deliver maximum business value from your information network. Learn more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hardware solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs or domains. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time spent trying to find vital information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you're planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your core network devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with information security standards, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent information assurance expert. The interview is intended to help evaluate your organization's ability to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your current cybersecurity posture and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient security and backup/recovery environment that aligns with your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent can provide the services of seasoned online consulting professionals for contract IT projects. Billing charges for longer-term development or consulting tasks are set according to the qualifications of the consultants involved. Progent's background in these special fields of information technology allows customers to complete major initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:

  • Call Center Support
    Progent's Help Desk Call Center programs for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, co-managed Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Services provide small businesses a complete solution that handles all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent's Help Desk consulting support can support you in establishing an effective new Help Desk or enhancing your existing one, identifying or enhancing Call Center software to meet the particular demands of your business, or providing temporary phone support staff to supplement your existing Help Desk Call Center team to handle high-demand events like software migrations, major updates, or rolling out new applications.

    Progent's Help Desk Call Center team of experienced network experts gives your clients in Salt Lake City Utah rapid assistance from an effective technical support group with years of background providing phone help and online repair service for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk recognition as a crucial enabler of company efficiency, and Progent's aim is to resolve and not merely record network issues.

  • Business Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Consulting staff provides remote advanced engineering expertise and training in specific application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and education for popular Microsoft business applications including Microsoft CRM, Office Project, Office Word, and Microsoft 365 Excel. To find out more information concerning Progent's consulting, customization, and education offerings, see Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants offer advanced remote and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of System Center2, extend or tune your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Salt Lake City Utah online hybrid network monitoring by providing System Center Operations Manager consulting services. Progent can customize SCOM to suit your environment so your network maintenance is proactive rather than reactive. By uncovering looming issues before they grow into crashes, proactive monitoring can avoid disruptive and expensive information system breakdowns. Progent can also assist with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or networks based on a combination of platforms.
How Your Salt Lake City Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent online help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Online Help, call 1-800-993-9400, or see Contact Progent. For companies and new ventures in Salt Lake City Utah, Progent's phone-based network support engineers are ready to deliver effective and economical system support the instant your company has to have it. Over 20 years of providing remote technical assistance has led to Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote access technology to solve computer problems quickly while avoiding the cost and lost time that comes with on-site service calls.

Even if your Salt Lake City organization works with a regular independent consultant or maintains a full time IT staff that know how to handle ordinary computer problems, Progent's Microsoft certified engineers can provide an easy and seamless virtual extension of your local resources in cases when your regular IT support personnel either don't have the time or the experience to handle sudden network emergencies or particularly tough integration problems.

Details of Progent's Online Computer Support for Salt Lake City Utah
Progent's phone support, remote troubleshooting, system security consulting, and system administration services give businesses in Salt Lake City Utah unparalleled leverage for your support investment. Whether you require occasional telephone support and Internet-based network repair or full-time Help Desk services and system management, Progent's experts can deliver your company world class network support while allowing you to eliminate the expense and administration overhead of carrying a full-service internal IT staff. Highlights of Progent's National Remote Support services include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of IT expertise, fine tuned support software, and understanding of enterprise networking allow companies to avoid the limitations of excessive reliance on smaller service firms, independent freelance service providers, or over-stretched in-house IT help.

Progent adds value by providing:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier experts average longer than ten years of real-world industry experience, at the forefront of IT service, performing a broad range of IT tasks for an extensive mix of customers. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent teaches its support staff. This ensures that you get not just world-class technical skills, but also a support engineer with proven methods for applying computer knowledge to solve actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for remote support and on-premises visits by the minute. Consequently, you pay exclusively for delivered services. Progent does not impose a more expensive rate for off-hours or priority service, and inside California or in regions where Progent provides on-premises service, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. Also, Progent applies no minimum fee and requires no monthly commitment for services delivered during normal business hours. Many support firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large bills for quick fixes so you won't be forced to permit less critical problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has created a comprehensive support reporting system that records and organizes complete documentation for all billed services. Unlike many independent consultants or local service firms who offer minimal documentation or specifics of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support documentation transmitted by each consultant to every customer. The practice of detailing and archiving service activity allows more effective service and avoids a variety of common problems such as when a support client is effectively held captive to a consultant who refuses to release the keys to the kingdom.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the only consulting companies to offer 24x7 remote monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By revealing potential issues before they cause downtime, system monitoring can keep your IT network from painful and expensive availability losses.
How Does Our Company Start Receiving Remote Network Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.

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