Fast and Affordable Online Support for Salt Lake City Utah IT Networks
Fast Phone Consulting for Salt Lake City SystemsFor businesses in Salt Lake City Utah, Progent provides remote support for networks based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier professionals have delivered remote troubleshooting to businesses in all 50 states in the U.S. (See testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to help with challenging infrastructure issues, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to handle high-level security architecture and diagnostic jobs.

Progent's online support experts provide exceptional leverage due to the fact that they possess the practical background and are equipped with the sophisticated technology required to resolve the majority of information system issues quickly. This reduces immediate expenses since solutions use up minimal billable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your site. Your company benefits even more in indirect costs by reducing or avoiding network downtime and associated losses resulting from business disruption, disgruntled customers and vendors, idle workers, and distracted management. Progent's advanced online consulting expertise is particularly important for businesses that are dependent on public clouds for vital infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be useful.

Progent's billing model for remote support is structured to stretch your network support dollar. Progent charges by the minute for phone assistance, so you pay exclusively for the services that you actually get. Unlike many remote support firms, Progent requires no service activation surcharge or minimum payments. Progent's one-minute billing unit and simple model for pricing avoid situations where speedy. minor repairs manage to end up as big tabs. Progent's skill at disposing of problems quickly means your business spends less cash.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered a set of customized tools and field-proven processes that ensure the maximum level of effectiveness for online technical support and repair for computer networks of all sizes. Progent's Technical Response Center can interface to your company's system without breaching network security.

Progent's advanced customer support reporting application maintains comprehensive records of the support that Progent's customers have received. Progent's team service personnel have access to the history of all help provided to every Progent client by every Progent engineer. This database of trouble tickets and responses is organized as an easily exploitable support knowledge base that permits Progent's remote technical experts to share their knowledge with the whole team to ensure that the effectiveness of Progent's support services grows daily. Progent's extensive list of certifications and working associations with important technology companies including Cisco and Microsoft open up other massive technical databases and allow quick access to vendors' internal product engineers so Progent's remote service specialists are able to determine the best resolutions quickly.

Online technical services provided by Progent to companies in Salt Lake City Utah include:

Progent's ProSight Subscription-based Services for Small and Medium Size Businesses
Progent offers a selection of affordable, subscription-based services designed to enable small and mid-size businesses to benefit from the same cutting-edge technology used by some of the industry's leading enterprises. Progent's ProSight suite of IT management outsourcing services covers all critical aspects of information technology such as email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Managed Service Plans: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it possible for small and mid-size companies to utilize Remote Monitoring and Management (RMM) solutions to achieve advanced IT resilience. Progent handles the necessary monitoring and maintenance for you, so your system scales readily without holding you back. For a low and predictable monthly price, Progent's full-service IT group can be your complete technology safety net. Entry-level plans include remote monitoring and management, cybersecurity, monthly patching, and reporting. As your needs expand, you can add low-cost subscriptions to advanced solutions like as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so that all potential problems can be resolved before they have a chance to disrupt productivity. Find out more details about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-based platform for monitoring and managing your network, server, and desktop devices by offering tools for streamlining common time-consuming tasks. These include health monitoring, patch management, automated repairs, endpoint deployment, backup and restore, A/V protection, secure remote access, built-in and custom scripts, resource inventory, endpoint status reports, and troubleshooting assistance. If ProSight LAN Watch with NinjaOne RMM identifies a serious incident, it transmits an alarm to your specified IT management staff and your Progent technical consultant so that potential issues can be fixed before they impact productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and debug their connectivity hardware such as routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always updated, copies and manages the configuration of almost all devices on your network, tracks performance, and sends notices when issues are discovered. By automating complex network management processes, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, finding appliances that require critical updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of real-time and in-depth management reporting utilities designed to work with the leading ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues like inconsistent support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with leading backup/restore product companies to produce ProSight Data Protection Services, a portfolio of management offerings that provide backup-as-a-service (BaaS). ProSight DPS products manage and monitor your backup operations and enable transparent backup and rapid restoration of important files/folders, applications, system images, and virtual machines. ProSight DPS lets your business protect against data loss resulting from hardware failures, natural disasters, fire, cyber attacks like ransomware, human mistakes, ill-intentioned employees, or software glitches. Managed services in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these fully managed backup services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security companies to provide centralized management and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Cisco Duo: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo MFA managed services utilize Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication. Duo supports single-tap identity verification with Apple iOS, Android, and other personal devices. Using 2FA, when you sign into a protected application and give your password you are asked to confirm who you are via a unit that only you have and that uses a separate network channel. A wide selection of devices can be used as this added means of authentication such as an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You may register several verification devices. For more information about Duo identity validation services, see Duo MFA two-factor authentication (2FA) services.

  • ProSight Shared Help Desk: Outsourced and Shared Call Desk Services
    Progent's Co-managed Service Desk offers a seamless supplement to your internal IT support resources. Client interaction with the Service Desk, delivery of support, problem escalation, trouble ticket generation and tracking, efficiency measurement, and management of the service database are consistent regardless of whether issues are resolved by your in-house network support group, by Progent, or both. Your business has unrestricted flexibility to extend or shrink your part of IT support work as circumstances demand. Progent takes care of initial deployment and onboarding of the professional services automation (PSA) software plus documentation, testing and training. For details about ProSight Co-Managed Support, refer to ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior analysis tools to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to manage the complete threat lifecycle including filtering, infiltration detection, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge tools packaged within one agent accessible from a unified console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent can also assist you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for patch management provide businesses of any size a flexible and affordable alternative for assessing, validating, scheduling, implementing, and tracking updates to your dynamic information system. In addition to maximizing the security and functionality of your IT environment, Progent's software/firmware update management services allow your in-house IT staff to focus on line-of-business initiatives and tasks that derive maximum business value from your network. Learn more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved easily to a different hosting solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By updating and organizing your network documentation, you can eliminate as much as half of time wasted trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you're planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an objective evaluation of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include easier network management, better compliance with data security requirements, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and less downtime. Read more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance consultant. The interview is designed to help evaluate your company's preparedness to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective security and backup/recovery system that meets your company's needs. For details, refer to The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent can provide the skills of seasoned remote consulting experts for special information technology programs. Billing rates for longer-term consulting tasks are determined based on the qualifications of the consultants required. Progent's background in these important fields of computer technology enables clients to execute major projects within budget and on schedule. Progent's project-based online consulting solutions include:

  • Call Center Expertise
    Progent's Call Center support alternatives for companies with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, co-managed Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide small businesses a complete solution that handles all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent's shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your IT staff and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced support solution based on the top professional services automation (PSA) platform for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics.

    Progent's Help Desk staff of experienced network experts offers your computer users in Salt Lake City Utah instant contact with a reliable support resource with substantial experience providing phone help and online diagnostics for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk Call Center perception as a significant enabler of business success, and Progent's target is to resolve instead of merely annotate IT problems.

  • Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Experts Team provides remote and in-depth consulting support and training in key application fields including Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers expertise, custom development, and training for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, Office Word, and Office Excel. To learn more concerning Progent's consulting, customization, and education offerings, go to Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants can provide advanced remote and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of System Center2, expand or tune your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent can deliver organizations in Salt Lake City Utah online IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting. Progent can adapt Operations Manager to accommodate your business so your network support is proactive and automated. By spotting possible trouble spots before they result in crashes, remote monitoring can minimize inconvenient and costly service breakdowns. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft systems, or networks based on a variety of platforms.
How Your Salt Lake City Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency online support with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in Salt Lake City Utah, Progent's phone-based computer support specialists are ready to deliver professional and economical IT help the instant your business has to have it. More than 20 years of providing remote repair services has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to refine online access tools to fix IT problems rapidly while eliminating the cost and lost time associated with on-premises support visits.

Even if your Salt Lake City company has a regular independent support technician or maintains a full time IT staff that know how to handle ordinary computer issues, Progent's Microsoft and Cisco certified engineers can still offer a convenient and transparent remote expansion of your on-site resources for situations when your regular service personnel either don't have the bandwidth or the expertise to address sudden system crises or especially challenging integration problems.

Benefits of Progent's IT Support for Organizations in Salt Lake City Utah
Progent's remote support services enable your Salt Lake City business to have the benefits of on-call, enterprise-grade IT support without the cost of maintaining an in-house IT organization. Your information system will derive added business value by being more reliable, efficient, and secure. Advantages to your company include:

  • Convenient virtual expansion of your on-site IT resources
    With most offices in Salt Lake City Utah, nearby computer service resources, whether made up of independent consultants or an in-house IT staff, can take care of typical technical problems. On the other hand, IT crises may occur when your regular support personnel are overstretched or absent, and some problems may stem from IT products that is beyond the scope of your onsite support personnel. In these situations, Progent's online service specialists offer a convenient, fast, and affordable solution to supplement your local resources and to convey useful information to improve your capability to deal with downstream problems in-house.

  • Less Reliance on Individual Consultants
    For IT maintenance, smaller offices often depend on independent freelance consultants. While independent service people have less overhead than big service companies and can often charge lower rates, they are occasionally stretched too thin, making it difficult to respond quickly to urgent situations. If a freelance consultant is busy with another customer, ill, on vacation, or in class, the absence of backup help may force your company to wait for help during an IT crisis. As your network expands, system unavailability and trouble with vital software are more costly. The money you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent provides a reliable source of backup service expertise to insure your network stays up and running.

  • Create a Solid Basis for Seamless Growth
    Companies typically begin with an IT architecture created on a shoestring budget. Without a robust framework, slap-dash repairs can get thrown on top of a weak foundation. As a company grows, stability and scalability issues can hinder the productivity of the organization. These badly built environments require proper assessment, smart strategic planning, and broad-based technical knowledge to evolve to a network infrastructure that can deliver the solid foundation to handle critical business demands and simplify future expansion.

  • Work with Problem Solvers Rather Than Technology Vendors
    Smaller businesses need guidance and technical training to negotiate an ever more complex maze of technology alternatives available for accelerating business success and enhancing productivity. They do not need a computer engineer who is trying to earn a commission on a specific vendor's products. Network consulting and product sales can lead to a situation where the recommended solution is designed around a profitable technology instead of the true needs of a business. Progent eliminates these conflicts by offering only services instead of products. This allows Progent to match IT consulting with the real needs of customers.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of technical background, fine tuned remote support tools, and familiarity with corporate IT enable businesses to avoid the limitations of excessive reliance on smaller service organizations, independent freelance service providers, or over-stretched in-house IT help.

Progent adds value by providing:

How Does Our Company Begin Getting Remote Network Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.

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