UNIX and Linux Remote Support Services for

For small and midsize companies in Salt Lake City Utah, Progent offers help for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX-family systems and Windows technology. Progent has provided online troubleshooting to businesses in all 50 states in the United States. (See Progent's customer recommendations). Progent also offers the expertise of Cisco CCIE engineers for complex infrastructure issues, plus the services of CISA and CISSP-accredited security consultants to handle advanced security architecture and business continuity preparedness.

Progent's online support engineers offer exceptional value because they have the real-world background and the sophisticated tools to resolve most network issues rapidly. This lowers direct costs since solutions take up a smaller number of chargeable minutes. Remote support also eliminates the expense of dispatching a consultant to your office. Your organization saves even more in indirect costs by minimizing or avoiding system downtime and related losses stemming from business disruption, upset customers and vendors, unproductive employees, and de-focused executives.

Progent's billing model for online help is structured to maximize the impact of your network support dollar. Progent charges per minute for telephone-based assistance, so you are invoiced exclusively for the support that you receive. In contrast to typical online support firms, Progent requires no service activation fee or minimum job duration. Progent's per-minute granularity and clean policy for billing eliminate scenarios where speedy. minor repairs manage to turn into major bills. Progent's penchant for handling technical issues quickly translates into your business spending less money.

Progent's Online Technical Support Tools
Over time, Progent has refined an array of optimized tools and proven processes that allow the highest level of efficiency for remote consulting and repair for small and midsize business information networks. Progent offers safe Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN connectivity allows the engineers of Progent's remote service group to access your computer system remotely without violating network security.

Progent's advanced customer support reporting system includes comprehensive records of the support that Progent's customers have been provided. Progent's team service personnel have the benefit of the records of services rendered to every customer by any Progent consultant. This history of trouble tickets and fixes is structured as a quickly retrievable internal database that enables Progent's online support engineers to share their experiences company-wide to make sure that the value of Progent's technical support improves over time. Progent's high-level certifications and close associations with key industry leaders including Cisco and Microsoft permit access to additional extensive technical support databases and permit priority access to manufacturers' internal product engineers so Progent's online consulting experts are able to determine optimal solutions promptly.

Initiate Online UNIX/Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To access Progent's remote services in Salt Lake City Utah or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for network help, visit Immediate Emergency Support.

Phone-based Technical Services Offered Progent
Progent's remote network support professionals offer certified skills in a comprehensive array of products and technologies. This broad range of technical skills permits Progent's consultants to resolve virtually any emergency that may occur in a small business network. Certificates held by Progent support experts in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, CCVP, and Design Associate.

To help businesses with mixed-operating system networks, Progent also offers the skills of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.

Remote services Offered by Progent to customers in Salt Lake City include:

• UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote consulting services cover a wide spectrum of computer technology including system infrastructure, email solutions, network and process security, UNIX/Linux and Microsoft Windows integration, VMware products for server hardware consolidation and easy management, and transitioning from older applications to current Microsoft Windows or Linux environments. Progent's team-oriented approach to solving technical issues promotes fast escalation, when required, to engineers with appropriate experience to handle challenging scenarios. This expedites solutions of critical problems, minimizes network downtime, and lowers support expense.

  Progent's UNIX and Linux consultants can offer urgent phone-based assistance for troubleshooting anomalies within UNIX, Linux, or Solaris systems based on leading versions of UNIX including:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX OS
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO UNIX
  • Silicon Graphics IRIX (SGI/IRIX)
  Major Linux platforms for which Progent offers expert support include:
  • RedHat Linux
  • SUSE
  • Debian-GNU
  • Slackware Linux

• Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
  The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network infrastructure professionals, and validates an individual's networking knowledge at the master level. Cisco CCIEs know how to deal with even the most stubborn challenges associated with network design, integration, management, protection, and problem solving. CCIEs operate on a privileged basis with Cisco's in-house support staff in isolating problems with Cisco IOS network administration utilities and developing alternate approaches or locating program updates. Cisco CCIEs offer exceptional cost-effectiveness because their broad expertise enables them to solve the most complex problems rapidly. In many instances, less qualified consultants can struggle for many hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in minutes. Few support firms make Cisco-qualified CCIEs accessible to support small and medium sized businesses. Progent offers fast telephone contact with a Cisco-qualified CCIE so your company can get immediate support for complex network issues that are lowering business productivity but are not within the comfort zone of your local network support resources. Progent's CCIE engineers can communicate with your computer system using advanced remote support tools in order to perform quick, secure, and affordable analysis and remediation. Progent's Cisco CCIEs can provide expertise in all of Cisco's top-selling family of infrastructure products such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network technology.

• Certified Microsoft Windows Support
  Progent's Microsoft-certified online support experts can deliver computer problem solving and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the expertise of consulting professionals who can help your company with a broad variety of technology support services including Windows Server 2022 planning and migration consulting, Microsoft Windows Server 2019 expertise, Microsoft Windows Server 2016 migration and hybrid cloud consulting, Windows Server 2012 R2 maintenance, Windows Server 2008 R2 migration (help, assistance, Microsoft Exchange Server 2019 deployment, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 integration, Exchange Server 2010 maintenance, SharePoint 2016 migration and hybrid deployment support, SharePoint Server 2019 planning and integration, Microsoft Teams consulting, Microsoft Skype for Business Server migration support, Microsoft Lync Server integration and Microsoft Communications Server troubleshooting, Forefront TMG 2010 administration and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring, Project Server training, SBS Server consulting, and Windows Essentials migration and cloud integration.

  Progent also offers a full range of online PC desktop support and troubleshooting services including Windows 11 migration help and designing and implementing Microsoft 365 cloud solutions for Windows desktops.

• CISM and CISSP Certified Network Security Engineers
  Progent's certified CISSP and ISSAP network security engineers offer a range of system protection services that can enhance the protection of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or assist your company to recuperate rapidly following a serious breach. Security services available from Progent include: thorough security audits using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; fast recuperation from virus and worm assaults; setting up firewalls; building safe techniques for off-site and mobile connectivity; defending your messaging system from viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring.

• Hybrid Cloud Solutions
  Progent offers expert online support to help companies of any size integrate their information networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to design and manage cost-effective environments that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid network models that utilize physical resources along with public clouds. To help you to integrate public cloud services with networks, Progent can provide a variety of cloud integration support services such as Microsoft 365 integration solutions with on-premises Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration expertise. Progent has over two decades of experience providing high-level consulting expertise online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.

• Help Desk Services
  Progent's Help Desk programs for small companies with networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Standard Help Desk services are intended for smaller businesses who don't have the money or time to create an internal Help Desk but who require fast response from an effective Help Desk with proficient telephone assistance as well as the available expertise to escalate the most challenging problems to advanced engineers.

  Progent's shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of veteran technical support technicians and subject matter experts. Progent's Help Desk sharing service is a collaborative service desk solution based on the leading professional services automation (PSA) tool for handling service requests, ticketing, responsibility, status tracking, and reporting.

  Progent's Help Desk consulting expertise can support you in building an efficient new Call Center or enhancing your current one, identifying or customizing Help Desk Call Center application software to handle the particular demands of your company, or providing temporary online staff to supplement your in-house Help Desk team during unusually busy scenarios like software transitions, mass updates, or rolling out brand new business software.

  Progent's Help Desk team of experienced network professionals offers your computer users in Salt Lake City Utah immediate communication with an effective technical support group with extensive background offering telephone-based consulting and online diagnostics for networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk Call Center recognition as a crucial enabler of company efficiency, and Progent's policy is to fix instead of simply document network issues.

• Business Applications Support: Education, Development, and Problem Solving
  Progent's Applications Consulting staff can supply phone-based advanced engineering support and education in special application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and education for popular Microsoft business applications such as CRM, MS Office Project, MS Office Word, and MS Excel. For more information about Progent's expertise, custom programming, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.

  Progent's Apple Mac experts can support the imaginative facets of Mac computing by offering remote consulting services and training in graphics, audio, and video. Progent's support professionals can provide assistance in a large selection of Macintosh applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with common projects such as capturing or digitizing audio or video or establishing an audio/video post production facility.

  Remote Network and Server Monitoring Support
  Progent can provide businesses in Salt Lake City Utah online computer system monitoring services powered by MS System Center Operations Manager IT infrastructure monitoring, customized by Progent to fit your environment so that your network maintenance is proactive rather than reactive. By uncovering emerging problems before they grow into crashes, remote monitoring can avoid inconvenient and costly information system breakdowns. Progent can also provide help with network monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft systems, or networks based on a combination of operating systems.

Salt Lake City Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Salt Lake City Metro Area.