Wireless Expertise

Consulting and Technical Support Services for BlackBerry Solutions
BlackBerry mobile PDAs were at one time among the most successful solutions for achieving mobile connectivity to messaging, calendars, web applications, and other vital business data. Progent can provide Riverside, California companies the expertise of BlackBerry-premier experts who can assist organizations to manage existing BlackBerry environments or transition efficiently to a more popular mobile platform.

As the complexity of small company IT technology has expanded, and as the demand for enterprise-class protection, reliability, and recoverability has grown to be the norm for companies of any size, effective integration and support of RIM BlackBerry solutions has become more challenging. To address issues like security, business continuity, and synchronization of BlackBerry handhelds with a variety of messaging servers and corporate databases, small organizations often turn to outside support professionals who specialize in BlackBerry integration and maintenance.

Progent offers the expertise of BlackBerry-certified consultants who can help small organizations to plan, manage, and troubleshoot BlackBerry environments economically and efficiently, eliminating the necessity for an in-house BlackBerry technology expert and reducing the expense and hassle of supporting wireless workers. Progent's BlackBerry technology specialists have in-depth backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISM and CISA-certified network security specialists. This range of knowledge, coupled with Progent's efficient online support capabilities, gives small businesses an economical alternative for incorporating RIM BlackBerry technology seamlessly into their business information system.

Progent's engineers can help your company with SQL Server 2019 integration support, SQL Server 2016 management support, and Microsoft Exchange setup so that your database and messaging infrastructure function efficiently with BlackBerry BES Server. Progent can also assist you to upgrade from previous versions of BlackBerry and Microsoft software, configure streamlined administration utilities to help you monitor and support BlackBerry smartphones throughout your business, define security policies that make sense for your business, develop custom mobile software, and ensure that your network architecture is appropriately designed to accommodate your BlackBerry users. Also, Progent's business continuity specialists can help make sure that your BlackBerry information is included in your scheduled backup processes in order that it can be recovered quickly and safely.

Inland Empire Contact Information:
Progent offers consulting services and onsite technical support throughout San Bernardino and Riverside Counties.

BlackBerry Enterprise Server (BES) Integration Help
The BlackBerry Enterprise Server offers companies a centralized and secure mechanism for incorporating BlackBerry smartphones into their messaging, groupware, and application infrastructure. BlackBerry Enterprise Server allows wireless BlackBerry users to access Exchange, Domino, or Groupwise email and to synchronize BlackBerry devices with workstations to achieve consistent information for applications such a calendars, address books, to-do lists, notes, and specialized business software. Due to BlackBerry BES Server integration with Microsoft Exchange, mobile workers carrying BlackBerry smartphones have push-based access to Exchange email as well as to instant messaging-enabled software via Microsoft Communications Server and Lync Server support.

Progent's BlackBerry-premier engineers can assist you to plan, install, and support BlackBerry Enterprise Server so you can maximize the productivity of BlackBerry users, simplify the administration of a BlackBerry environment, and reduce the cost of supporting a mobile workforce.

How Progent Can Help You to Maintain and Support Your BlackBerry Environment
Progent can deliver a seasoned engineer who has earned certifications from RIM in all key facets of BlackBerry integration. Progent's BlackBerry support skills span areas from troubleshooting synchronization problems to architecting wireless productivity solutions built around BlackBerry Enterprise Server. These BlackBerry credentials and their respective skill sets include:

BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can assist your business to perform common support operations such as configuring BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, choosing account configurations, setting up e-mail filters, editing user profiles, upgrading BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to run with your corporate email software. Progent's certified experts can also assist you to resolve a wide array of problems concerning synchronization, handset recognition, messaging consistency, web browsing, mobile connections, IM, PC application configuration, and BlackBerry Desktop Redirector.

As a leader in delivering countrywide online help for small office IT networks, Progent can provide fast and economical contact with a BlackBerry Certified Support Specialist. Progent's online consulting expertise keeps your wireless technical support expenses at a minimum and, by solving issues quickly, maximizes the efficiency of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to install and troubleshoot the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry-certified specialist can assist you to utilize resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to run important tasks including troubleshooting enterprise activation problems, adding and deleting BlackBerry device clients, activating passwords, configuring over-the-air software loading and configuration, deploying and debugging the BlackBerry Smart Card Reader, and setting up database backup and restore processes.

Progent's BlackBerry engineers can also assist you to use management tools such as the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow problems, and using wireless LANs for enterprise activation. Also, Progent can help you understand the role of IT policies in the BlackBerry Enterprise environment and help your company to select and install appropriate security configurations.

Progent's certified Microsoft Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your current Exchange infrastructure for operating smoothly with BlackBerry Enterprise Server or migrate your BlackBerry solution to the most recent version of Exchange.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced skills for deploying, managing, tracking, and maintaining one or several BlackBerry BES Servers in an email system powered by Exchange Server. Progent's BlackBerry consultant offers expertise in important areas related to BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, database structure, Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can help you to add and remove BlackBerry smartphone clients on Exchange and Windows Active Directory, set up, track, and administer BlackBerry Enterprise Server, administer BlackBerry handhelds and client accounts, back up and maintain storage groups, configure permissions, set up the MDS and Instant Messaging, deploy access control lists, control Exchange data flow, create, update, and apply WLAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and generate management reports based on SNMP data.

Progent's BlackBerry-certified engineer can support your BlackBerry solution in a variety of environments such as Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and SNMP.

Call or Email Progent to Get Assistance from a RIM BlackBerry-Certified Expert
In order to get in touch with Progent about engineering support for BlackBerry wireless solutions, phone 1-800-993-9400 or visit Contact Progent.