For small business network systems located throughout the state of Rhode Island, Progent's Microsoft certified technicians can deliver remote phone support and remote troubleshooting to resolve your network troubles quickly and affordably. Progent has acquired world-class expertise, software tools, and support knowledge bases to diagnose and repair computer network problems while avoiding the cost and time delays associated with in-person service calls. If your Rhode Island company is located outside of the larger metropolitan areas such as Providence, Warwick, or Cranston, your nearby computer support options may be limited in expertise, or not available during a crisis. This results in a office network that is unpredictable or causing efficiency loss due to technical issues going unresolved for too long. Progent's staff of expert network engineers average more than ten years of real-world computer industry experience, in the trenches of IT support, performing a broad variety of technical tasks for a diverse range of clients. This means you obtain not only the technical know how needed for the task, but a professional with demonstrated methods for applying those skills to assist with excellent network solutions.

Eliminate Dependence on Freelance Consultants
By creating a partnership with a full-service IT support company such as Progent rather than with an individual freelance consultant, you are assured timely availability of capable professionals when you require them. You no longer have to worry that illness, training, vacations, or conflicting jobs with different customers will cause you to be with no support during a crisis.

Power BI Integration Consulting
Progent's Power BI consultants can help you to design, install, maintain, enhance or debug your Power BI solution. Progent can also assist you to prep your target data for Power BI reports and dashboards. Progent can assist you build and administer an on-premises, cloud, or hybrid environment to run Power BI. To learn more, visit Progent's Power BI consulting services.

ERP Consulting Services for SyteLine/Infor CloudSuite Industrial
Infor CloudSuite Industrial, formerly branded SyteLine, is an ERP platform that embodies over a quarter century of experience helping manufacturing and service companies to simplify complicated supply chains and improve the efficiency of key processes to bring products to market quickly and adhere to customer schedules dependably. Progent can provide the expertise of an ERP consultant with more than 20 years of background with the SyteLine/CloudSuite Industrial platform. Progent offers remote or on-premises services that spans from as-needed advice to comprehensive solution planning and project management outsourcing or co-sourcing. Sample consulting services offered by Progent for CloudSuite Industrial/SyteLine include implementation, migration, business analysis, customization, Configure/Price/ Quote, web site integration, debugging, ETL, Amazon AWS integration, disaster recovery planning, and DBA services. For more information, visit SyteLine/Infor CloudSuite ERP Expertise.

Work-at-Home Solutions Consulting Expertise for Remote Workers
Progent can assist small and medium-size businesses to design, deploy and debug the infrastructure for telecommuters. Aspects of network infrastructure where Progent's experts can deliver guidance include secure and convenient VPN connectivity, Virtual Desktop Infrastructure (VDI) platforms, router configuration, wireless LAN planning and implementation, and robust Internet connectivity. For information about Progent's network infrastructure consulting expertise for at-home workers, visit infrastructure consulting expertise for an at-home workforce.

Cisco Voice over IP (VoIP) Phone and IP Video Phone Integration and Support
Progent's Cisco VoIP phone and video IP phone consultants can assist you to configure, maintain, and troubleshoot Cisco VoIP phones, video IP phones and wireless IP handsets. Progent can provide support for all versions of Cisco's IP phones from legacy Voice over IP products to the latest HD media phones. Progent's IP telephony experts can also help you to integrate your IP phones with Unified CM, originally branded CallManager, or with Unified Communications Manager Express (CME) to build a modern IP-PBX environment for unified messaging and collaboration. Progent can also assist you to configure Cisco Unified CM apps that include Unified Communications Manager IM and Presence Jabber, Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for creating an advanced customer contact center. Progent can deliver expertise with any facet of Cisco VoIP Phone integration including designing dial plans, solving QoS, integrating SIP PSTN trunks and CUBE session border controllers, installing Cisco ISR routers with CUBE VoIP networking support, and creating UCS server failover and Cisco Survivable Remote Site Telephony (SRST) solutions for high availability.

Google Cloud Platform (GCP) Integration Consulting
Progent's Google Cloud Platform (GCP) planning and integration experts offer cost-effective online and onsite support to assist companies to move any part of their core IT resources to Google Cloud Platform (GCP). This can reduce time and hardware costs and enable the use of Google's cutting edge AI and machine learning tools. Progent can assist you with every aspect of Google Cloud Platform migration and troubleshooting including needs analysis, preparedness assessment, architectural design, testing, deployment, centralized administration, performance tuning, licensing management, backup/restore solutions, and security strategies.

Video Conferencing Consulting Services
Progent offers the support of a certified video conferencing and telepresence consultant with expertise integrating products from the major telepresence providers including Cisco, Polycom, LifeSize and Radvision and can assist you to design, install, upgrade, or troubleshoot a video conferencing solution that protects your investment and optimizes the business value of your information system. Progent can also provide the services of network infrastructure consultants who can help companies of all sizes to build and maintain a network that delivers the speed, reliability, security, and scalability you need to support your video conferencing/telepresence environment.

NinjaOne Endpoint Monitoring and Management
ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-based solution for managing your network, server, and desktop devices by providing an environment for performing common tedious tasks. These include health checking, patch management, automated remediation, endpoint deployment, backup and recovery, anti-virus response, remote access, standard and custom scripts, resource inventory, endpoint profile reports, and troubleshooting assistance. When ProSight LAN Watch with NinjaOne RMM spots a serious problem, it transmits an alarm to your designated IT personnel and your Progent technical consultant so that potential issues can be fixed before they interfere with your network. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.

365 Total Backup (formerly Altaro Office 365 Backup) for Microsoft 365 Data Protection and Disaster Recovery
Microsoft 365 offers rudimentary archiving but does not have native support for crucial data protection capabilities like Exchange backups or greater than 30-day point-in-time data recovery for OneDrive or SharePoint. Hornetsecurity's 365 Total Backup (previously called Altaro O365 Backup), delivers a full-featured platform for programmable backup and rapid restoration of all your company's Microsoft 365 mailboxes, Teams Chats, SharePoint documents, OneDrive for Business files, and the contents of Windows-powered desktops and laptops. Progent is a certified Hornetsecurity/Altaro partner and has designed ProSight Data Protection Services 365 Total Backup to provide end-to-end managed services for Hornetsecurity's 365 Total Backup suite. ProSight DPS 365 Total Backup provides a low-cost backup-as-a-service alternative that guards Microsoft 365 users against data loss caused by human or system error, malevolent sabotage, and cyber assaults like ransomware. To find out more, visit ProSight Data Protection Services 365 Total Backup solutions for Microsoft 365.

VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and test a consistent runbook for restoring services rapidly after an outage. SRM provides centrally managed and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and re-protect. SRM also allows transparent testing for site recovery, upgrades and fixes and can produce audit reports to confirm complete service recovery, validate SLAs and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, configure, test and manage a disaster recovery system based on VMware Site Recovery Manager.

Cisco Unity Connection and Unity Express (CUE) Configuration and Support
Cisco Unity Connection, a tightly integrated expansion of Cisco Unified Communications Manager (CUCM), is a unified voicemail solution that facilitates collaboration by offering a variety of alternatives for accessing calls and messages within a framework that is simple to implement and maintain. Unity Connection allows you to read and manage voice messages from your Exchange inbox, browser, Cisco Jabber messaging integration platform, a Cisco Unified VoIP Phone, a smartphone, or a tablet. Unity Express (CUE), offered in certain Cisco ISR routers, offers affordable voicemail, integrated messaging, interactive voice response, and greeting services for small to mid-size businesses and enterprise branch locations with as many as 500 workers. Progent's Cisco-certified CCIE consultants can provide Unity Connection and Unity Express (CUE) integration and technical support support to ensure that your voice messaging solution delivers significant business advantage.

Contact a Progent Network Consultant
To learn how to contact a Progent computer support expert for remote or on-premises assistance, call 1-800-993-9400 or visit Remote Computer Support.

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