Enlarging your telecommuter workforce may have a significant effect on IT infrastructure, security, and company workflows. Progent has 20 years of experience assisting businesses of all sizes to plan, configure, manage, optimize, and troubleshoot IT networks that incorporate at-home workers. Progent can help your Durham company to pick the right tools and adhere to best practices in creating and operating a safe virtual office ecosystem for telecommuters that promotes collaboration and delivers top value. Progent can provide support services ranging from as-needed guidance for helping you over challenging IT bottlenecks to full project management to help you carry out mission-critical initiatives.

Progent's consultants can help Durham, North Carolina organizations to succeed with any facet of building a high-functioning work-from-home environment by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud connectivity, Call Desk outsourcing, security and compliance, backup/restore solutions, and centralized management.

Help Desk Support for Teleworkers
An emergency, enterprise-wide changeover to a telecommuter business model, which could be the result of an epidemic or as a component of a disaster recovery preparedness plan, can overwhelm even a well-staffed in-house Support Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or augment their Help Desk Call Center with Progent's online Technical Response Center services.

  • Progent's Standard Call Center support services utilize Progent's extensive team of online technical support experts combined with enterprise-class ticketing and tracking software to provide an affordable, advanced Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of remote Level 1 PC support from service requests through ticket creation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal allows teleworkers to check or update their active trouble tickets, add details, and upload screen captures or relevant files. Support services are delivered at a substantial price reduction off Progent's ordinary Level 1 desktop service rates, and Progent offers the option of fast escalation to Level 2 and Level 3 IT specialists to deal with advanced issues. For details, see Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Support Desk Supplemental Service allows your business to augment your current Help Desk Call Center team by splitting responsibilities for Help Desk support services transparently between your regular support personnel and Progent's extensive pool of PC support engineers and subject matter experts. Progent's shared Help Desk Call Center service is based on a co-sourcing support solution utilizing the number one professional services automation (PSA) platform for handling help requests and ticketing, establishing responsibility, tracking progress, and producing reports. To learn how Progent's Help Desk Augmentation Services can enable your company to provide world-class IT support to your from-home workers, see Progent's Call Desk supplementation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and managing an efficient work-from-home solution for your Durham, North Carolina company, phone 1-800-993-9400 or refer to Contact Progent.