Ransomware Hot Line: 800-462-8800
24x7 Online Help from a Senior Ransomware Consultant
Ransomware needs time to work its way across a network. Because of this, ransomware attacks are typically launched on weekends and at night, when IT staff are likely to take longer to recognize a penetration and are least able to mount a quick and coordinated response. The more lateral progress ransomware can make inside a target's system, the longer it takes to recover core operations and damaged files and the more data can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is intended to assist organizations to carry out the urgent first phase in responding to a ransomware attack by putting out the fire. Progent's remote ransomware experts can assist businesses in the Winston-Salem area to locate and isolate breached devices and guard undamaged assets from being compromised.
If your system has been penetrated by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Expertise Offered in Winston-Salem
Current variants of ransomware like Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online files and attack any available backups. Files synched to the cloud can also be corrupted. For a poorly defended environment, this can make system restoration almost impossible and basically sets the datacenter back to square one. Threat Actors (TAs), the hackers responsible for ransomware assault, insist on a ransom payment for the decryptors required to recover encrypted data. Ransomware attacks also try to steal (or "exfiltrate") files and hackers require an additional settlement in exchange for not posting this data or selling it. Even if you can restore your network to a tolerable date in time, exfiltration can be a major issue depending on the nature of the downloaded data.
The recovery process after a ransomware breach has several distinct stages, most of which can be performed in parallel if the recovery team has enough people with the required skill sets.
- Quarantine: This urgent first step involves arresting the sideways progress of ransomware within your IT system. The longer a ransomware assault is permitted to go unrestricted, the more complex and more costly the restoration process. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline staffed by seasoned ransomware response experts. Containment activities include cutting off infected endpoints from the rest of network to block the spread, documenting the environment, and securing entry points.
- Operational continuity: This involves bringing back the IT system to a minimal useful degree of functionality with the least delay. This process is typically the highest priority for the targets of the ransomware assault, who often see it as an existential issue for their company. This activity also demands the broadest range of IT abilities that span domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and smart phones, databases, productivity and line-of-business apps, network architecture, and secure remote access management. Progent's recovery experts use state-of-the-art collaboration platforms to organize the complex restoration effort. Progent appreciates the urgency of working rapidly, tirelessly, and in unison with a client's managers and IT staff to prioritize tasks and to put critical services back online as fast as feasible.
- Data recovery: The work necessary to recover data impacted by a ransomware assault varies according to the state of the network, the number of files that are encrypted, and which restore techniques are required. Ransomware assaults can destroy key databases which, if not properly closed, might have to be rebuilt from the beginning. This can apply to DNS and Active Directory databases. Microsoft Exchange and SQL Server depend on AD, and many financial and other mission-critical platforms depend on Microsoft SQL Server. Often some detective work could be required to find undamaged data. For instance, non-encrypted Outlook Email Offline Folder Files may exist on employees' PCs and notebooks that were off line during the ransomware assault. Progent's ProSight Data Protection Services offer Altaro VM Backup technology to protect against ransomware by leveraging Immutable Cloud Storage. This produces tamper-proof data that cannot be erased or modified by anyone including administrators.
- Implementing modern AV/ransomware protection: Progent's Active Security Monitoring uses SentinelOne's machine learning technology to offer small and mid-sized companies the benefits of the identical AV tools implemented by many of the world's largest corporations including Walmart, Visa, and NASDAQ. By providing real-time malware filtering, identification, containment, restoration and analysis in one integrated platform, Progent's Active Security Monitoring reduces TCO, streamlines administration, and expedites operational continuity. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ProSight Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Find out about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense with SentinelOne technology.
- Negotiation with the threat actor (TA): Progent has experience negotiating ransom settlements with hackers. This requires close co-operation with the ransomware victim and the cyber insurance provider, if any. Activities include establishing the kind of ransomware involved in the assault; identifying and making contact with the hacker; verifying decryption capabilities; deciding on a settlement with the ransomware victim and the cyber insurance provider; negotiating a settlement amount and schedule with the hacker; checking adherence to anti-money laundering regulations; carrying out the crypto-currency transfer to the TA; acquiring, reviewing, and operating the decryptor utility; debugging decryption problems; building a clean environment; remapping and connecting datastores to reflect precisely their pre-attack state; and restoring physical and virtual devices and software services.
- Forensic analysis: This activity is aimed at uncovering the ransomware attack's storyline throughout the targeted network from beginning to end. This history of how a ransomware assault travelled within the network assists you to assess the impact and uncovers weaknesses in security policies or processes that should be corrected to avoid future breaches. Forensics entails the review of all logs, registry, Group Policy Object, AD, DNS servers, routers, firewalls, schedulers, and core Windows systems to detect changes. Forensics is typically assigned a high priority by the insurance provider. Since forensic analysis can take time, it is vital that other key recovery processes such as business continuity are pursued in parallel. Progent maintains a large roster of information technology and cybersecurity experts with the knowledge and experience needed to perform activities for containment, operational resumption, and data recovery without disrupting forensics.
Progent's Qualifications
Progent has delivered online and onsite network services throughout the United States for over 20 years and has earned Microsoft's Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts (SMEs) includes professionals who have been awarded high-level certifications in core technology platforms such as Cisco infrastructure, VMware virtualization, and major distributions of Linux. Progent's cybersecurity experts have earned prestigious certifications including CISM, CISSP, CRISC, and CMMC 2.0. (See Progent's certifications). Progent also offers top-tier support in financial and Enterprise Resource Planning application software. This scope of skills gives Progent the ability to identify and integrate the surviving pieces of your network after a ransomware intrusion and rebuild them quickly into a functioning system. Progent has collaborated with top cyber insurance carriers including Chubb to assist organizations recover from ransomware assaults.
Contact Progent for Ransomware System Restoration Expertise in Winston-Salem
For ransomware cleanup services in the Winston-Salem area, phone Progent at 800-462-8800 or visit Contact Progent.