Fast and Affordable Remote Troubleshooting for Providence Rhode Island Information Networks
Immediate Phone Help for Providence NetworksFor organizations in Providence Rhode Island, Progent provides online support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have delivered remote support to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to handle complex infrastructure issues, as well as the services of CISA and CISSP-accredited cybersecurity consultants to help with advanced security architecture and troubleshooting issues.

Progent's remote support engineers offer excellent leverage because they possess the practical experience and have access to the advanced technology required to solve most network issues quickly. This reduces immediate expenses since solutions use up minimal billable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your site. Your company saves even more with indirect costs by reducing or avoiding system outages and associated losses resulting from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's extensive remote consulting expertise is particularly valuable in environments that are dependent on public clouds for critical infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be useful.

Progent's pricing policy for online support is designed to stretch your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced just for the services that you receive. In contrast to typical online service firms, Progent imposes no initialization fee or minimum fees. Progent's one-minute granularity and clean policy for pricing save you from situations where quick solutions manage to end up as large tabs. Progent's skill at handling technical issues efficiently means you saves cash.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined an arsenal of optimized tools and field-tested processes which allow the maximum level of efficiency for online help and repair for computer systems of any size. Progent's Technical Response Center can access your company's environment remotely without violating system security.

Progent's sophisticated customer support database application maintains thorough documentation describing the support that Progent's customers have been provided. Progent's staff engineers have the benefit of the history of assistance provided to each Progent customer by every consultant. This archive of anomalies and repairs is structured as a readily retrievable internal database that permits Progent's online technical professionals to share their knowledge with the whole team to make sure that the effectiveness of Progent's support grows daily. Progent's advanced accreditations and close associations with important industry leaders such as Cisco and Microsoft open up other extensive support databases and permit quick access to vendors' in-house product engineers so Progent's online consulting experts can come up with the best resolutions quickly.

Remote technical support services available from Progent to businesses in Providence Rhode Island include:

ProSight Subscription-based Services for Small and Mid-size Businesses
Progent provides a family of affordable, subscription-based managed services designed to enable small and medium-size organizations to benefit from the same advanced technology used by some of the industry's top enterprises. Progent's ProSight portfolio of outsourced network management services addresses all key aspects of modern networking including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Managed Service Plans: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Plans make it possible for small and mid-size businesses to utilize Remote Monitoring and Management (RMM) solutions to create advanced network resilience. Progent takes care of the necessary monitoring and maintenance for you, so your network expands smoothly without becoming an obstacle. For an affordable and predictable monthly subscription, Progent's full-service IT team can be your complete technology safety net. Basic plans include remote monitoring and management, cybersecurity, automatic monthly patching, and documentation. As your requirements expand, you can add low-cost subscriptions to best-of-breed options like as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication (MFA), or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT staff and your Progent consultant so all looming issues can be resolved before they have a chance to impact your network. Find out more about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-based platform for monitoring and managing your client-server infrastructure by offering tools for performing common tedious tasks. These include health checking, update management, automated repairs, endpoint setup, backup and recovery, anti-virus protection, remote access, standard and custom scripts, resource inventory, endpoint profile reports, and debugging help. When ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it transmits an alert to your specified IT management personnel and your assigned Progent technical consultant so that potential problems can be fixed before they impact your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and access points plus servers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration information of virtually all devices on your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming network management activities, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, locating appliances that need important software patches, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing line of real-time management reporting utilities created to work with the top ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues like inconsistent support follow-through or machines with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with leading backup product vendors to create ProSight Data Protection Services, a family of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and monitor your backup operations and enable non-disruptive backup and fast restoration of critical files/folders, apps, images, plus VMs. ProSight DPS lets you avoid data loss caused by hardware breakdown, natural disasters, fire, malware such as ransomware, user error, malicious employees, or software glitches. Managed backup services in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these managed backup services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security companies to deliver web-based control and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Cisco Duo: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo authentication managed services utilize Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication. Duo enables one-tap identity confirmation on iOS, Android, and other personal devices. Using 2FA, whenever you log into a secured application and enter your password you are requested to verify your identity on a device that only you have and that is accessed using a different network channel. A broad range of devices can be used for this added form of ID validation such as an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can register multiple verification devices. To find out more about ProSight Duo two-factor identity authentication services, go to Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Co-Managed Call Desk: Outsourced and Co-managed Help Center Services
    Progent's Co-managed Help Desk Service provides a seamless supplement to your internal IT support staff. Client access to the Service Desk, delivery of support services, escalation, trouble ticket generation and tracking, performance measurement, and management of the service database are cohesive regardless of whether issues are resolved by your internal support staff, by Progent's team, or both. Your business has unrestricted versatility to extend or reduce your part of technical support activity as required. Progent provides startup installation and provisioning of the professional services automation (PSA) software as well as documentation, validation and training. For more information about ProSight Co-Managed Help Desk, go to ProSight Shared Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior machine learning tools to defend endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily get by traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to manage the complete malware attack lifecycle including blocking, infiltration detection, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you prove compliance with government and industry information protection regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also help your company to install and verify a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • Patch Management: Patch Management Services
    Progent's managed services for patch management provide businesses of any size a flexible and affordable alternative for evaluating, testing, scheduling, implementing, and documenting software and firmware updates to your dynamic IT system. Besides optimizing the security and reliability of your IT environment, Progent's patch management services free up time for your IT team to concentrate on more strategic initiatives and activities that derive maximum business value from your information network. Find out more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to a different hosting environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can save as much as half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you're making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to get an unbiased evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) system. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, better compliance with government and industry security requirements, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent backup/recovery expert. The interview is designed to help assess your organization's preparedness either to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your current cybersecurity posture and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective AV and backup environment that aligns with your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent can provide the services of world-class remote consulting professionals for special information technology programs. Progent's charges for longer-term development or consulting tasks are set based on the qualifications of the consultants involved. Progent's background in these important fields of computer technology allows clients to complete critical initiatives economically and on time. Progent's special remote engineering services include:

  • Call Center Support
    Progent's Help Desk programs for organizations with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, shared Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide smaller businesses a complete solution that handles all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount from Progent's normal desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle the most issues.

    Progent's Co-managed Help Desk services allow your business to split the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative service desk solution based on the top professional services automation tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.

    Progent's Help Desk Call Center staff of veteran network consultants gives your clients in Providence Rhode Island instant communication with a dependable support resource with years of experience offering telephone-based help and online troubleshooting for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk Call Center perception as a key contributor to company success, and Progent's goal is to fix and not just track network problems.

  • Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Experts Team offers phone-based advanced engineering expertise and training in special application fields including ERP, MRP, customizing accounting packages, and CRM. Progent also can deliver expertise, customization, and education for popular Microsoft applications such as Microsoft CRM, MS Office Project, Office Word, and Office Excel. To find out additional information concerning Progent's expertise, programming, and training offerings, refer to Progent's Business Application Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts offer world-class remote and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center2, expand or tune your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver businesses in Providence Rhode Island remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting services. Progent can tune SCOM for your environment so that your IT maintenance is proactive and automated. By uncovering possible issues before they cause network outages, system monitoring can ward off disruptive and expensive network failures. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or networks that support a variety of OS platforms.
How Your Providence Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency phone-based support with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or visit Contact Progent. For businesses and startups in Providence Rhode Island, Progent's online computer support engineers are ready to deliver professional and affordable IT help the instant your company requires it. Over two decades of delivering online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to refine online connectivity tools to solve IT problems quickly while avoiding the expense and lost time associated with on-site service calls.

Even if your Providence company works with a local freelance support technician or maintains a full time organization that can handle common computer problems, Progent's Microsoft and Cisco certified consultants can offer a convenient and seamless remote expansion of your on-site resources in cases when your usual service personnel either lack the time or the expertise to resolve sudden network crises or especially complex integration projects.

Details of Progent's Online Network Services for Providence Rhode Island
Progent's online support, Internet-based repair, system security consulting, and network administration services offer offices in Providence Rhode Island unparalleled leverage for your IT investment. Whether you require occasional telephone support and remote troubleshooting or full-time Help Desk call center services and network administration, Progent's professionals can deliver your office world class IT support while allowing you to avoid the cost and administration overhead of carrying a full-service internal IT staff. Highlights of Progent's National Remote Support services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, range of technical background, fine tuned support tools, and understanding of corporate IT allow companies to escape the limitations of excessive reliance on smaller consulting firms, independent freelance consultants, or over-stretched internal resources.

Progent stands out by offering:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier experts average more than ten years of hands-on professional background, in the trenches of IT support, executing a broad variety of IT tasks for an extensive array of customers. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its support staff. This ensures that you get not only world-class technical capability, but also a support engineer with field-tested methods for applying computer knowledge to fix actual network problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-site help per minute. As a result, you are charged only for received support. Progent does not impose a more expensive rate for off-hours or priority service, and inside California or in areas where Progent offers in-person service, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no startup charge and requires no monthly commitment for support services provided during regular working hours. Many service firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for quick fixes so you won't be tempted to allow less critical problems to fester.

  • Full Records of IT Services
    Progent has created a comprehensive support reporting system that records and formats complete documentation for all delivered support activities. Unlike many freelance consultants or local support organizations who offer scant documentation or details of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service reports sent by every staff member to each client. The practice of documenting and organizing service records allows more efficient service and eliminates a slew of typical problems such as when a service customer is effectively held captive to a consultant who won't let go of the keys to the kingdom.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service companies to offer round-the-clock remote monitoring services based on MS Operations Manager. MS System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By anticipating possible issues before they cause downtime, system monitoring can save your information network from stressful and costly service losses.
How Does My Business Begin Receiving Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.

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