Affordable Network Tech Support from Microsoft and Cisco certified Professionals for Businesses in Providence, RI
By offering world-class know-how when you require it, making available in-depth expertise for key business applications, offering innovative services such as virtual data center hosting, invoicing solely for help you receive, and requiring no setup fees or retainers for standard services, Progent allows you to increase the business value of your information network and reduce service costs. Progent understands that information system security, dependability, and efficiency are as critical to small businesses as to large enterprises but that small organizations lack the economy of scale to spend aggressively in information technology and internal service groups. Progent's basic value proposition is that no IT support firm can match Progent's ability to provide the network support expertise your company requires when you need it and at a cost you can justify.

For medium-size and enterprise companies, Progent offers co-sourcing services to reinforce the skills of your in-house IT service group. This can save money and help meet schedules for major projects like application programming, disaster recovery preparedness, security audits, merging datacenters, or software migrations.

Progent can in addition provide the services of accredited consultants to help your business to design and implement a sensible cloud computing strategy.

Key Practice Areas Supported by Progent for Business Networks in Providence, Rhode Island
Progent offers the services of certified consultants for all aspects of business network technology found in small and midsize organizations. Products and technologies serviced by Progent's consultants include:

Service Delivery Options for Providence, Rhode Island Companies
Progent has a variety of alternatives for providing small and midsize businesses with cost-effective IT services for troubleshooting, consulting, and IT management. Progent's model for providing IT support is based on the Help Desk operational structure familiar to big IT organizations. Progent's Help Desk Service Mechanism promotes fast support, thorough service documentation, consistent follow-up, and strict expense monitoring for a range of IT service delivery options that include online troubleshooting, onsite help, and high-end consulting.

  • Remote Support
    Progent's Technical Response Center (TRC) offers urgent and scheduled online assistance for Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's seasoned service professionals can assist clients to troubleshoot and repair hardware and software issues without the expense or delay of in-person support visits. The background of Progent's network consultants makes it possible to handle the majority of IT issues rapidly. For complex issues, Progent's depth of expertise makes it possible to escalate support calls to world-class specialists. Progent provides a convenient, web-based signup procedure for first-time customers to address emergency situations and Progent charges by the minute with zero startup fees or minimums, so you pay only for the support you get. Experts you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISM-certified security professionals. Find out additional details about Progent's remote computer support expertise.

  • Onsite Service
    Progent provides on-site computer assistance for registered customers in major metropolitan areas in the United States. Progent's onsite support personnel can operate in conjunction with Progent's remote service engineers to give small businesses the optimal solution: in-person support professionals when you require them plus the on-line help of Progent's worldwide team of IT consultants, security specialists, and business application developers. The wait time for in-person service calls is typically under one business day. There is no sign-up or retainer charge for registering as a Progent customer for onsite support. Find out more concerning how and why to sign up for Progent's in-person network support services.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all facets of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues. For details, see Online Help Desk Services for Small Businesses.

  • Help Desk Co-management Services
    Progent's Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk support transparently between your IT staff and Progent's roster of seasoned technical support technicians and subject matter experts (SMEs). Progent's Help Desk sharing service is a collaborative support solution based on the leading professional services automation platform for handling service requests, ticket lifecycle, responsibility, progress tracking, and reporting. For details, visit Progent's Co-managed Help Desk services.

  • IT Consulting Expertise
    Progent offers small and midsize companies affordable availability of world-class consultants who can provide help with critical technologies including Microsoft Windows Server 2022 planning and migration services, Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, consulting services for Horizon3.ai's NodeZero PEN test products, network protection engineering, high availability network engineering, virtual server solutions, plus configuration, customization and support for business programs such as financials, operations, business analytics, sales automation, and productivity suites. Progent can help with one-time projects including site relocations and massive system migrations, longer term initiatives such as customizing a legacy MRP system to a modern MS Dynamics or Dynamics 365 solution, database application development and administration support, and web design, continuing support including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network monitoring and network administration, or emergency services such as data restoration and virus cleanup.

  • Infrastructure Guidance for an At-Home Workforce
    Progent can assist small and medium-size businesses to design, set up and debug the infrastructure for offsite workers. Areas of infrastructure where Progent's experts can deliver guidance include secure and efficient VPN tunnel connections, Virtual Desktop Infrastructure software, router configuration, Wi-Fi network design and implementation, and robust Internet connections. For details about Progent's network infrastructure expertise for an at-home workforce, see infrastructure guidance for teleworkers.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting services for the entirety of a small organization's production servers in a setting that not only provides the top level of dependability and extensibility but that is also convenient for clients to migrate to a different service provider or to move in-house when your business situation warrants it. Progent's Private Cloud hosting is built around tested virtualization technologies that allow companies with mixed networks to save dramatically on the costs of hardware, system maintenance, and network management while achieving world-class reliability and an unprecedented degree of vendor independence. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting covers all server-centric applications in one centrally administered service, can support the multi- platform and loosely standardized environments typical of small businesses, and retains control of the licenses in the client's possession so that moving to a new virtualized host is quick, safe, and affordable. This eliminates ending up a captive to a single hosting service while still providing all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent offers advanced remote consulting services to help organizations of all sizes connect their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your IT team to design and administer hybrid environments that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid architectures that seamlessly combine on-premises IT assets as well as public cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure planning and deployment services, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than 20 years of background providing high-level consulting services online, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
Progent's value-priced ProSight line of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates SentinelOne's next generation behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely get by traditional signature-based AV tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to manage the entire threat progression including protection, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection services deliver economical multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering through leading-edge tools packaged within one agent accessible from a single control. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP environment that addresses your organization's unique needs and that allows you prove compliance with legal and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent can also help you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables fast recovery of critical data, applications and VMs that have become unavailable or corrupted due to hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-premises device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to set up ProSight DPS to to comply with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map out, track, enhance and debug their networking appliances such as routers, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating complex management processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding devices that require important updates, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top information security vendors to deliver centralized control and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter serves as a first line of defense and blocks most threats from making it to your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a further layer of inspection for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by tracking the state of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management staff and your Progent engineering consultant so that all potential issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can save up to half of time wasted looking for vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you're planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their network. Powered by some of the top remote monitoring and management platforms available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the deployment of your core network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with data security requirements, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent backup/recovery expert. The interview is intended to assess your organization's preparedness to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your existing cybersecurity posture and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective AV and backup environment that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Alternative for Providence, Rhode Island Small Businesses
Progent's size, breadth of technical skill, and experience with corporate network support allow small businesses to sidestep the pitfalls related to excessive reliance on small support organizations or individual engineers.

Teaming with Progent's Experts enables your business to:

  • Prevent Over Dependence on Freelance Consultants
    For network services, small businesses sometimes depend excessively on independent engineers. Though individual support providers have lower expenses than more substantial support organizations and can afford to bill apparently lower rates, individuals are often too busy to react quickly to urgent network problems. If a freelance consultant is occupied with another customer, ill, on vacation, or in class, the lack of backup personnel may require your business to go without help in case of an emergency. As your small business expands, system downtime or problems with line-of-business programs get more expensive. The money you thought you were conserving on an independent consultant can be eaten up quickly due to lost output. In addition, when freelance consultants confront new technologies, the lack of a large engineering team to rely on for help requires them to learn in place while your organization winds up footing the costs for their continuing training.

  • Gain Access to Certified Professionals in Sophisticated IT Issues
    The majority of smaller support firms or independent consultants specializing in small business IT consulting may excel at delivering connect-the-dots fixes but lack the seasoning to work efficiently with complex IT configurations with a variety of operating systems, many sites, VoIP systems, mobile workers, integrated accounting and operational software, data-driven web sites, and custom business software. Progent's experience with global companies and Progent's extensive staff of specialists can benefit your business because big-company environments are inherently complicated, integration issues demand thorough understanding of in many technical areas, and achieving a high degree of robustness, reliability, and protection requires industry-proven leading practices.

  • Build a Solid Basis for Growth
    Small companies often start with a network cobbled together on a tight budget. Without a carefully designed basis, a sequence of ad hoc repairs often get thrown on top of a tenuous foundation. As a company evolves, reliability and scalability problems can undermine the success of the business. Such networks require proper assessment, intelligent business planning, and broad-based expertise to migrate to an IT infrastructure that will provide the solid foundation to handle critical business needs and support future expansion.

  • Team with Solution Consultants, Not Product Vendors
    Small businesses need direction and insight to work through an ever more complex maze of technology options offered for accelerating business growth and improving efficiency. Businesses do not need an IT engineer or service organization that attempts to promote a product. Progent eliminates conflicts of interest by not reselling any products. Progent offers consulting and services exclusively. This permits Progent to align technical services with the real needs of clients. Combining IT support and product reselling can lead to a conflict where the proposed solution is based on a predetermined vendor instead of being based on the actual needs of a small business.

How to Contact Progent
In case your Providence, Rhode Island business needs to get in touch with Progent for network outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.

Immediate Remote Network Help
For fast remote help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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