UNIX, Linux, Sun Solaris, Mac OS X Phone-based Support for

For small companies in Providence Rhode Island, Progent provides help for computer systems powered by UNIX or Linux or for environments that feature a mix of UNIX and Windows technology. Progent has provided remote support to businesses in every state in the United States. (See Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE engineers for challenging connectivity problems, plus the assistance of CISA and CISM-accredited security consultants to help with advanced security architecture and disaster recovery planning.

Progent's remote support engineers offer exceptional value because they are equipped with the real-world background and the advanced technology to solve the majority of network problems quickly. This reduces immediate expenses since service calls accumulate fewer billable consulting minutes. Online help also eliminates the cost of dispatching a consultant to your site. Your organization benefits even more in incidental costs by minimizing or eliminating network downtime and related costs due to business discontinuity, disgruntled clients, idle workers, and distracted executives.

Progent's pricing model for online help is designed to get the most out of your IT service dollar. Progent bills by the minute for phone consulting, so you are invoiced only for the services that you receive. Unlike typical online support firms, Progent requires no initialization charge or minimum job duration. Progent's one-minute granularity and simple model for billing eliminate situations where quick repairs somehow turn into large bills. Progent's skill at handling problems quickly translates into your company saving money.

Progent's Online Support Tools
Over time, Progent has developed a set of customized technologies and field-tested processes that permit the highest degree of effectiveness for remote technical support and repair for small and midsize company information systems. Progent offers safe VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN connectivity allows the experts of Progent's Technical Response Center to link to your company's network without violating corporate security.

Progent's sophisticated technical support database application keeps thorough documentation of the support that Progent's customers have been provided. Progent's staff engineers have the benefit of the details of support delivered to every Progent customer by every engineer. This database of trouble tickets and responses is structured as a readily accessible proprietary knowledge base that allows Progent's online support engineers to communicate their experiences company-wide to ensure that the efficiency of Progent's support services grows over time. Progent's advanced certifications and close relationships with important vendors including Cisco and Microsoft make available other vast technical knowledge bases and permit quick response from vendors' internal engineering staff with the result that Progent's remote service specialists can arrive at optimal resolutions in the least time.

Start Receiving Remote UNIX/Linux, Sun Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's phone services in Providence Rhode Island or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for network support, visit Immediate Emergency Support.

Remote Technical Support Services Offered Progent
Progent's remote support professionals have certified skills in an extensive set of products and technologies. This broad scope of IT skills enables Progent's consultants to tackle practically any problem that may take place in a small business network. Certifications earned by Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, CCVP, CCDA and CCDP.

To help customers with multi-operating system networks, Progent also offers access to engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional engineers.

Online support Offered by Progent to small businesses in Providence include:

• UNIX/Linux, Solaris, and macOS and OS X Expertise
  Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online support services cover a wide range of computer technology such as system architecture, messaging systems, network and operational security, UNIX and Windows integration, VMware products for server economization and easy administration, and transitioning from legacy applications to current MS Windows or Linux-powered solutions. Progent's team-oriented methodology for solving technical problems promotes fast escalation, if necessary, to consultants with task-relevant experience to handle challenging scenarios. This accelerates repair of urgent problems, minimizes network downtime, and cuts support expense.

  Progent's UNIX/Linux consultants can provide urgent remote assistance for resolving problems within UNIX/Linux systems powered by popular derivatives of UNIX including:

  • macOS and OS X
  • Solaris
  • IBM AIX Operating System
  • HP-UX
  • BSD
  • SCO
  • Silicon Graphics IRIX (SGI/IRIX)
  Major Linux variants for which Progent offers expertise include:
  • RedHat
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware

• Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
  The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network infrastructure engineers, and indicates a person's technical knowledge at the expert level. Cisco qualified CCIEs know how to resolve even the most intractable issues surrounding network planning, integration, management, security, and repair. Cisco CCIEs work on a privileged basis with Cisco's internal support staff in isolating problems with IOS network administration utilities and coming up with alternate approaches or locating software patches. Cisco qualified CCIEs offer excellent cost-effectiveness because their depth of expertise enables them to resolve even the most difficult problems quickly. In typical instances, less seasoned engineers can struggle for many hours or days with the same tasks that a Cisco CCIE can resolve in a few minutes. Few service providers make CCIEs available to help small and medium sized businesses. Progent offers quick telephone access to a Cisco CCIE so your company can receive urgent support for severe network infrastructure problems that are hurting worker efficiency but are not within the comfort zone of your regular computer service personnel. Progent's Cisco-qualified CCIE consultants can communicate with your network via the latest on-line support technology to perform quick, secure, and affordable analysis and repair. Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's market leading selection of connectivity products including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected broadband and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) products.

• Certified Microsoft Windows Expertise
  Progent's Microsoft-premier remote support professionals can provide network repair and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the assistance of consulting professionals who can assist you with a broad variety of technology support such as Windows Server 2022 planning and migration consulting, Windows Server 2019 expertise, Windows Server 2016 migration support and cloud integration consulting, Windows Server 2012 R2 migration expertise, Windows Server 2008 R2 upgrade (help, assistance, Microsoft Exchange 2019 deployment, Microsoft Exchange 2016 migration, Exchange Server 2013 integration, Exchange Server 2010 management, SharePoint 2016 migration and hybrid integration support, SharePoint Server 2019 planning and configuration, Microsoft Teams configuration help, Skype for Business planning and deployment consulting, Microsoft Lync Server integration and Microsoft Communications Server upgrade, Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring, Project Server and Server Online planning, Small Business Server support, and Windows Essentials migration and cloud integration.

  Progent also offers a full range of remote desktop services such as Windows 11 integration and planning and implementing Microsoft 365 cloud environments for Windows desktops.

• CISSP and ISSAP Certified System Security Engineers
  Progent's certified CISM and CISSP security engineers can provide a range of system protection solutions that can enhance the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against internal or external threats or assist you to recuperate rapidly following a serious penetration. Security services offered by Progent cover in depth network security evaluation using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; fast cleanup after virus and worm assaults; installing firewalls; establishing secure techniques for off-site and mobile connectivity; protecting your messaging infrastructure from viruses, spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.

• Hybrid Cloud Integration
  Progent offers expert remote consulting services to help businesses of any size integrate their information networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to plan and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid architectures that utilize on-premises IT assets as well as cloud services. To help you to incorporate cloud services with networks, Progent offers a variety of public cloud migration services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of background delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.

• Help Desk Call Center Support
  Progent's Help Desk support alternatives for small and midsize businesses with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Standard Call Center services are designed for smaller businesses who don't have the money or time to create an internal Help Desk Call Center but who require quick response from a reliable Call Center with proficient phone support plus the available expertise to escalate complex trouble tickets to high-level consultants.

  Progent's Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk support transparently between your IT staff and Progent's large roster of veteran desktop support technicians and subject matter experts. Progent's shared Help Desk service is an advanced service desk solution based on the leading PSA platform for handling end-user service requests, ticketing, accountability, status tracking, and metrics.

  Progent's Help Desk consulting expertise can assist you in creating an effective new Call Center or improving your existing organization, identifying or enhancing Help Desk Call Center application software to handle the particular demands of your corporation, or providing temporary online staff to work with your internal Help Desk group during high-demand events like software transitions, major updates, or rolling out new business software.

  Progent's Call Center team of seasoned network experts gives your customers in Providence Rhode Island immediate assistance from a reliable support group with years of background providing telephone-based consulting and remote repair service for networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk the reputation as a key contributor to business efficiency, and Progent's aim is to fix and not just report technical issues.

• Business Applications Services: Education, Customization, and Troubleshooting
  Progent's Applications Experts staff can supply phone-based and in-depth consulting expertise and training in special application areas that include ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver expertise, custom development, and training for Microsoft business applications including CRM, MS Project, Microsoft Word, and Microsoft Excel. For additional information on Progent's consulting, customization, and education offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.

  Progent's Apple Mac professionals can support the imaginative aspect of Apple Mac systems by providing remote consulting support and training in graphics, audio, and motion video. Progent's consultants can provide assistance in a range of Macintosh applications such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with common jobs such as scanning or digitizing audio or video or integrating an audio/video production lab.

  Online Network Monitoring Services
  Progent can provide companies in Providence Rhode Island online network monitoring support based on MS Operations Manager IT infrastructure monitoring, adapted by Progent to suit your environment so that your IT support is proactive and automated. By detecting emerging trouble spots before they evolve into full-scale emergencies, proactive monitoring can head off stressful and expensive network breakdowns. Progent can also use system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or environments powered by a combination of platforms.

New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.