Expanding your remote workforce may have a major effect on IT infrastructure, cybersecurity, and corporate culture. Progent has 20 years of background assisting small and mid-size businesses to design, deploy, manage, tune, and troubleshoot IT environments that support at-home workers. Progent can help your Providence organization to select the appropriate tools and adhere to leading practices in building and maintaining a secure virtual office solution for telecommuters that promotes teamwork and returns maximum business value. Progent offers support services ranging from on demand expertise for helping you past challenging technical roadblocks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.

Progent's consultants can help Providence, Rhode Island businesses to with any facet of building a high-functioning remote work environment by providing network infrastructure design and configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, Call Desk outsourcing, cybersecurity, backup/restore solutions, and unified management.

Network Infrastructure for Teleworkers
Integrating the network infrastructure required to support a remote work environment can be particularly complex if you must manage a mix of worker-owned equipment like desktop computers and laptops, Internet routers, and wireless APs from an assortment of manufacturers and with a mix of operating systems and firmware releases. Progent's background delivering online help for both legacy as well as modern technologies in remote office venues allows you to make efficient use of your existing infrastructure and provides you with fast access to expertise for implement necessary updates. Services offered by Progent to help your company to create a productive work-at-home infrastructure include:

  • Virtual Private Network technology allows you to create a safe connection for authenticated remote employees to use IT assets located at your corporate data center or in a public cloud. Progent's consultants can assist you to deploy and maintain VPN access between your teleworkers and your various network resources by providing online VPN configuration consulting. For organizations with Cisco's ASA security appliances, Progent's Cisco ASA Firewall consultants can assist your telecommuters to utilize Cisco's AnyConnect software to provide safe VPN connections for a broad selection of devices including Microsoft Windows, Mac, iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure products enable a telecommuter to see and interact with a remote computer's desktop. This gives network managers substantial control over the digital ecosystem of at-home employees and offers remote users a familiar work experience. Progent's virtual desktop consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI expertise.
  • Routers connect at-home computer networks to the Internet and typically support VPN tunnels, home wireless networks, and firewall services. Progent can provide top-tier remote support for deploying routers from a range of manufacturers. See router configuration services from Cisco-certified consultants.
  • Home Wi-Fi networks, typically supporting families and visitors, are commonly used by at-home employees to access their router for work. This can create throughput as well as security issues. Progent can assist businesses to resolve these problems by providing services that include Cisco Aironet integration consulting, Cisco-certified Meraki WiFi installation expertise, and Ubiquiti Unifi wireless AP setup help.
  • Internet access solutions affect the speed and availability of connections between telecommuters and the corporate network. Business-critical processes may require backup Internet access in case the normal connection breaks. Progent can provide guidance for identifying service providers, choosing appropriate bandwidth and data volume packages, and configuring high-availability Internet connections. See Internet access solutions.

Contact Progent for Remote Workforce Support Services
To contact Progent about building and maintaining a productive telecommuter environment for your Providence, Rhode Island organization, phone 1-800-993-9400 or refer to Contact Progent.