Besides providing fast contact with high-level network consultants and subject matter experts (SMEs) to help Providence, Rhode Island businesses to resolve specific IT issues or longer-term projects, Progent can provide short-term supplemental staffing to deliver more generalized services like PC help, IT management, and Help Desk response. Temporary staffing makes it possible for businesses to deal with planned or unplanned increases in the need for network personnel, which may result from scenarios like mergers and acquisitions, data center relocation, platform upgrades, paradigm shifts like telecommuting, disaster response, busy seasons, or new regulations. Short-term IT staff augmentation can also cover voids resulting from the loss of full-time staff members because of scheduled vacations, health issues, resignation, etc.

Advantages of Progent's Short-Term Staff Augmentation Services
Progent's short-term staff augmentation services offer organizations the versatility to react to surges in demand for network personnel without dealing with the expense and delays that come with identifying and recruiting reliable technical help and without the risk of increasing your full-time staff size.

Key features of Progent's short-term supplemental staffing services include:

  • Rapid access to reliable IT professionals
  • Easy engagement, termination, and resumption of services
  • Seamless extension of your in-house network support team
  • Full documentation of services performed
  • Available escalation from Tier 1 up to Tier 3 services so even the toughest issues get resolved promptly
  • Close working relationship with a world-class, full-service resource for IT expertise
Progent's Shared Help Desk Call Center Service
Progent's shared Help Desk Call Center program is a proven on-going staff expansion option that enables IT groups to divide the work of Help Desk Call Center support transparently between their internal network personnel and Progent's nationwide team of IT support experts. Working as a transparent extension of your full-time Call Center, Progent's shared Help Desk Call Center program is a collaborative service alternative based on by the industry's leading shared professional services platform for managing, service calls, ticketing, assigning ownership, tracking responses, and generating management reports.

Why Choose Progent?
Progent has 20 years of experience providing remote and onsite network services for organizations across the United States. Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other technology leaders. Progent's security and compliance consultants have earned advanced certifications including ISSAP, CISM, and CRISC. Find out more details about Progent's industry certifications.

Progent's Areas of Expertise for Providence, Rhode Island Businesses
Progent's veteran team of certified engineers can deliver Providence, Rhode Island companies a broad array of online consulting and troubleshooting expertise. Practice areas offered under Progent's reseller program for network service providers include:

Contact Progent for Temporary Staff Augmentation for Providence, Rhode Island Organizations
To find out more details about Progent's temporary staff augmentation services for Providence, Rhode Island companies, call 800-993-9400 or visit Contact Progent.