Providence Specialists for IT Support Firms

Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Firms in Providence
Progent's consulting services for IT service firms in Providence Rhode Island allows your company to offer your clients Progent's consulting expertise and Help Desk Call Center support with your own branding as a transparent augmentation of your regular IT support group. This can ease the way for you to grow your client base, flesh out your service offerings, satisfy your customers, and improve your bottom line.

Progent's nationwide team of network infrastructure experts, desktop integration and troubleshooting technicians, network admins, and data security professionals have worked as seamless adjuncts to the support staffs of some of the country's largest IT support firms. Progent's range of technical knowledge enables you to broaden the scope of your IT service practice, and Progent's close integration with your support team lets you strengthen and preserve your company's brand.

Progent is a network consulting firm with 20 years of background providing online expertise to small and middle-size businesses. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco CCIE network engineers of any independent IT support company in the world. Progent has delivered remote technical assistance and advanced consulting to clients in every state in the country. (Refer to testimonials from Progent's customers.)

Providing Progent's Support Services With Your Branding
Progent's reseller program for IT service providers offers seamless resale to your clients of world-class IT services. Progent invoices your firm exclusively and performs under your direction to provide your clients support services under your branding. Also, Progent has an affordable Off-hours Support Program for customers who require access to 24x7 support.

Help Desk Call Center and Ticketing for IT Service Organizations
Ticketing is fundamental to an efficient Help Desk. But full-featured ticketing systems are not only costly to license and staff, but difficult to set up and manage. Small or niche IT service providers rarely have the required resources. Progent's Call Center and ticketing solution offers IT support organizations an affordable way to keep their company branding while delivering their customers responsive desktop support services backed by a best-of-breed ticketing platform and reinforced by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk and Ticketing Solution for Network Service Firms
Progent's Help Desk and ticketing solution for IT service organizations takes advantage of Progent's sizable investments in advanced ticketing technology, an online desktop services team, and a network of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can establish data interchange with your current ticketing system. The features available with Progent's Help Desk and ticketing services allow your IT service firm to increase your support workload, the range of technologies your company can take on, the number of locations you can service, and your overall availability.

Key features of Progent's Call Center and ticketing program for IT support organizations include:

• Progent's online desktop support team delivers Level 1 end user support with 1-hour service level agreement to commence work during normal business hours.
• Standard service hours are from 5am to 7pm Pacific Standard Time, five days per week.
• Extended support is offered at additional cost.
• Optional on-premises support in major metros is offered across the US at additional cost.
• You have full control of your customers and invoicing.
• Your customers enter incident reports by means of your custom branded Internet portal, a toll-free phone number, or by directing an email to your specified email address.
• Every client request automatically becomes an open request in the ticket system.
• Tickets can be monitored and modified remotely until they are closed.
• Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting for IT service organizations allows you to act as a single point of contact for virtually all IT expertise your customers may need. You can build your team and core in-house competencies at your own pace without having to turn down opportunities due to a lack of expertise or a shortage of bandwidth.

Key aspects of Progent's Reseller Program for Network Service Providers include:

• Transparent Service Delivery: Progent acts as a transparent supplement to your internal IT service group, responding to your management, and invoices you rather than your customer.
• By-the-Minute Billing: Progent charges on a per-minute basis to reign in costs.
• Detailed Documentation: Progent uses an enterprise-class service documentation system to ensure that all services delivered are thoroughly described. This allows support group to transfer account responsibilities to in-house personnel once you have enough people and relevant technical skills.

• Safely Expand Your Service Practice: You can easily and efficiently accept more jobs beyond your main fields of excellence and serve additional territories without exposure to the risks associated with expanding your head count too quickly.
• Re-enforce Your Name: You can improve your mind share as a full-spectrum IT service provider by offering more solutions to more clients under your own brand.
• Flesh Out Your Services Portfolio: Progent offers top-tier support in a broad range of technologies and can be a dependable resource for expanding your IT service business.
• Fast Escalation: Thanks to a large roster of senior IT experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 services so even the most challenging issues get resolved promptly.
• Make Your Clients Satisfied: Happy customers stick. By teaming with Progent, you can keep making your customers successful without ever forcing clients to seek help outside the fold.
• Remote Support Professionals: For 20 years, Progent has provided remote IT support from Help Desk support to advanced consulting. Efficient online service saves money while delivering fast results.
• Advanced Industry Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants hold top certifications including ISSAP, CISA, and GIAC. Learn more about Progent's technology certifications.

Progent's Practice Areas for Providence, Rhode Island Companies
Progent's nationwide team of certified consultants and technical experts can provide Providence, Rhode Island businesses a broad array of online consulting and debugging services. Practice areas offered under Progent's consulting program for network service providers include:

Find Out More Details About Progent's Consulting Support for IT Service Providers in Providence, Rhode Island
For additional details about Progent's reseller program for IT service firms in Providence, Rhode Island, call 1-800-993-9400 or refer to Contact Progent.