Mobile Support

Consulting and Technical Support Services for BlackBerry Solutions
BlackBerry wireless PDAs were once one of the most successful solutions for achieving anytime-anywhere connectivity to email, calendars, web-based applications, and other vital business data. Progent can provide Providence, Rhode Island businesses the expertise of BlackBerry-certified consultants who can assist businesses to maintain their BlackBerry deployments or transition smoothly to a more popular smartphone solution.

As the complexity of small company networks has increased, and as the need for enterprise-class security, reliability, and disaster recovery has grown to be the standard for organizations of all sizes, successful deployment and maintenance of BlackBerry solutions has become more difficult. To address issues like data protection, disaster recovery, and synchronization of BlackBerry PDAs with a variety of messaging servers and company databases, small businesses often resort to external support firms who offer expertise in BlackBerry installation and troubleshooting.

Progent can provide the services of BlackBerry-premier consultants who can help small businesses to plan, manage, and troubleshoot BlackBerry-based solutions economically and efficiently, dispensing with the requirement for an internal BlackBerry technology expert and lowering the cost and hassle of supporting mobile workers. Progent's BlackBerry technology engineers have extensive backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISM and CISA-certified network security specialists. This breadth of knowledge, coupled with Progent's proven online service delivery capabilities, gives small companies an affordable alternative for incorporating BlackBerry technology seamlessly into their IT system.

Progent's experts can assist your company with SQL Server 2019 integration and development support, SQL Server 2016 migration support, and Microsoft Exchange setup so that your database and messaging infrastructure operate efficiently with BlackBerry Enterprise Server. Progent can also help you to upgrade from older releases of BlackBerry and Microsoft technology, configure easy-to-use administration utilities so you can monitor and support BlackBerry devices throughout your business, recommend security policies that make sense for your company, customize mobile applications, and make sure that your network architecture is properly configured to handle your BlackBerry users. In addition, Progent's disaster recovery consultants can help make sure that your BlackBerry data is included in your scheduled backup processes so that it can be restored rapidly and safely.

New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.

BlackBerry BES Server Consulting Services
The BlackBerry BES Server gives companies a single and safe mechanism for incorporating BlackBerry smartphones into their messaging, collaboration, and application infrastructure. BlackBerry BES Server allows mobile BlackBerry users to connect to Microsoft Exchange Server, Lotus Domino, or Groupwise messaging and to synchronize BlackBerry devices with workstations to ensure up-to-date information for applications like calendars, contact lists, tasks, instant messaging, and custom business programs. Due to BlackBerry BES Server integration with Microsoft Exchange Server, users with BlackBerry smartphones can have push-based connectivity with Exchange email as well as to instant messaging-enabled software through Microsoft Office Communications Server and Lync Server 2010 support.

Progent's BlackBerry-certified engineers can help you plan, implement, and support BlackBerry BES Server so you can optimize the productivity of BlackBerry clients, simplify the administration of a BlackBerry solution, and reduce the expense of supporting mobile workers.

Expert BlackBerry Consulting Services Available Remotely from Progent
Progent's certified BlackBerry support specialists are accessible remotely to provide prompt technical help to companies in the Providence area or throughout Rhode Island. Progent's seasoned remote consulting team has helped IT organizations solve network issues and reduce IT service expenses in every state in the country and established a substantial following of loyal clients. (See Progent's client testimonials.)

Progent can provide remote assistance for a wide selection of technologies associated with RIM BlackBerry software and devices such as wireless synchronization, integration with Exchange Server, setting up BlackBerry BES Server, and strengthening wireless security. Major BlackBerry certifications awarded to Progent's consulting professionals include:

BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can help you to perform basic support functions such as configuring BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, choosing account settings, launching messaging filters and auto-signature, modifying user accounts, update BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to run with your company messaging software. Progent's certified experts can also help you to resolve a broad array of issues associated with synchronization, device recognition, email reconciliation, web browsing, mobile connectivity, IM, PC application configuration, and BlackBerry Desktop Redirector.

As a leader in delivering nationwide online help for small office networks, Progent can provide responsive and economical contact with a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your mobile support costs low and, by dealing with issues promptly, maximizes the output of your BlackBerry smartphone clients.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced knowledge for deploying, managing, monitoring, and maintaining one or several BlackBerry Enterprise Servers in an email environment based on Exchange. Progent's BlackBerry-certified engineer offers expertise in key areas associated with BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can show you how to install and delete BlackBerry device users on Microsoft Exchange Server and Active Directory, configure, track, and administer BlackBerry Enterprise Server, manage BlackBerry handhelds and user accounts, back up and support storage groups, apply permissions, install the Mobile Data System and IM, implement push and pull access control lists, manage Exchange Server data flow, generate, update, and apply wireless LAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and generate management reports based on SNMP results.

Progent's BlackBerry-certified consultant can support your BlackBerry technology in a variety of environments that can include Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
Progent can provide the support of a BlackBerry Certified Solution Designer to assist you to design, install, test, repair, and produce documentation for a wireless solution built upon the integration of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's high-level engineering support services for BlackBerry technology include business and technology requirements assessment, solution design, installation planning and implementation, performance optimization, design of a high-availability environment, information backup and business recovery consulting, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your operational objectives and to design a mobile wireless system that fits within your IT budget and supports your business plans. Progent can explain the implications of your operational processes on the design of a BlackBerry Enterprise Solution, assess your existing connectivity architecture's suitability to accommodate a BlackBerry BES Server, help you to determine which management approach and physical components meet your requirements, and evaluate your messaging environment configuration. Progent can also explain the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on each other so you can arrive at informed decisions concerning alternatives for software editions, server hardware and mass storage, network architecture, and application configuration.

To maximize system security, Progent's BlackBerry-certified consultant can assist your company to select and activate appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and CISM-premier security engineers to perform company-wide security vulnerability and compliance validation and suggest enhancements to account for your BlackBerry environment.

Contact Progent to Get Support from a BlackBerry-Certified Specialist
In order to get in touch with Progent about technical help for BlackBerry wireless integration, call 1-800-993-9400 or go to Contact Progent.