Portsmouth, VA Online Support from World-class Computer Troubleshooting Professionals
Progent's computer network support services can deliver your Portsmouth, VA business budget-friendly and dependable access to world-class consulting experts. By providing IT consulting help when you need it, offering advanced knowledge for key applications, delivering value-added support such as 24x7 network monitoring, and billing only for services you receive, Progent gives your Portsmouth, Virginia business an affordable solution for maximizing the profitability of small-scale business networks. Whether you maintain an onsite system, rely on cloud-based infrastructure, or have a hybrid cloud/on-premises network, Progent is the smart choice for businesses and local governments to build and manage a robust and safe IT system and to have quick availability of the experienced support usually restricted to corporations who can maintain a sizeable in-house IT organization.

For larger businesses, Progent can provide co-sourcing support to supplement the subject matter expertise of your in-house IT support group. This can cut costs and help meet schedules for major projects like software development, disaster recover/business continuity planning, network security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also offer access to certified consultants to assist your company to design and implement a sensible cloud computing strategy.

Popular Practice Areas Supported by Progent for Companies in Portsmouth, Virginia
Progent's nationwide team of industry certified experts provides support for all aspects of network technology deployed by organizations of any size. Areas supported by Progent in Portsmouth include:

Service Delivery Options Available for Portsmouth, Virginia Companies
Progent has a variety of options for providing small and midsize companies and local governments with affordable IT services for technical support, consulting, and network management. Progent's model for delivering IT support services is built on the Help Desk Call Center structure common to larger IT groups. Progent's Help Desk Call Center Service Mechanism ensures rapid response, comprehensive activity records, reliable follow-up, and strict expense control for an array of network service delivery alternatives that include remote troubleshooting, onsite support, and top-level consulting.

  • Online Support
    Progent's Technical Response Center offers urgent and routine remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and worldwide. Progent's certified support professionals can assist customers to troubleshoot and repair hardware and software problems without the cost or time loss of travel for onsite service visits. The experience of Progent's network engineers makes it possible to handle the majority of network issues rapidly. For complex issues, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to advanced specialists. Progent provides a streamlined, web-accessible signup procedure for first-time clients to accommodate urgent network problems and Progent charges by the minute with no sign-up fees or minimums, so you pay only for the support you get. Experts you can access online include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and CISSP-certified security professionals. Learn additional information about Progent's remote computer troubleshooting expertise.

  • Onsite Service
    Progent offers onsite computer support for signed-up customers in larger cities in the U.S. Progent's on-site service technicians can operate in tandem with Progent's online support experts to give small businesses the optimal solution: onsite service professionals when you need them plus the remote expertise of Progent's seasoned staff of IT engineers, security professionals, and business application developers. The response time for on-site support visits is typically under 24 hours. Progent requires no start-up or retainer charge for becoming a Progent client for on-premises support. Learn more about how and why to register for Progent's in-person computer support services.

  • Help Desk
    Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that handles all aspects of online desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount off Progent's regular desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle complex problems. for more information, see Online Help Desk Services.

  • Help Desk Co-management Services
    Progent's Help Desk Co-management services allow your business to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's roster of veteran desktop support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution based on the top professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics. To learn more, visit Progent's Help Desk Co-management services.

  • IT Consulting Expertise
    Progent offers small businesses budget-friendly access to world-class consultants who can deliver help with vital products and technologies such as Windows Server 2022 planning and integration expertise, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, consulting services for Horizon3.ai's NodeZero threat assessment products, network security engineering, non-stop it system consulting, server virtualization solutions, plus configuration, customization and support for business software such as financials, ERP and MRP, reporting, CRM, and office productivity packages. Progent can provide assistance with short-term projects such as site relocations and massive system migrations, extended projects such as upgrading an older MRP system to a current MS Dynamics or Dynamics 365 package, relational database application programming and DBA support, and web development, on-going services such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network health monitoring and system management, or urgent response like data restoration and malware removal.

  • Infrastructure Expertise for Teleworkers
    Progent can help small and medium-size businesses to plan, implement and debug the network infrastructure needed to support a remote workforce. Aspects of network infrastructure for which Progent's experts can deliver guidance include safe and convenient VPN tunnel connections, Virtual Desktop Infrastructure (VDI) platforms, router configuration, Wi-Fi network planning and implementation, and robust Internet access. For information about Progent's network infrastructure consulting expertise for a remote workforce, see network infrastructure guidance for teleworkers.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting services for all of a small or midsize company's production servers in an environment that not only delivers the highest level of availability and scalability but that is also simple for customers to migrate to a different support firm or to move in-house whenever your situation warrants it. Progent's Private Cloud hosting service is based on proven virtualization techniques that permit businesses with multi-vendor environments to save dramatically on the expense of capital equipment, system maintenance, and network administration while achieving world-class availability and an unprecedented degree of vendor options. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally administered service, can support the multi- OS and non- standardized environments typical of smaller companies, and keeps ownership of the software in the client's possession so that moving to a different virtualized host is quick, reliable, and affordable. This eliminates ending up a captive to a single hosting service while still offering all the savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers advanced online support services to help businesses of all sizes integrate their networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that utilize physical resources as well as public clouds. To assist you to incorporate cloud services with networks, Progent offers a variety of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange, Azure design and integration consulting, Amazon AWS cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration expertise. Progent has more than two decades of experience delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Remote Network Management
Progent's low-cost ProSight series of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes SentinelOne's next generation behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against new malware attacks like ransomware and email phishing, which easily evade legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to automate the complete malware attack lifecycle including protection, detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP deployment that addresses your company's unique needs and that helps you demonstrate compliance with government and industry data protection standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent attention. Progent can also assist you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup processes and enables fast recovery of vital data, apps and VMs that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-premises storage device, or mirrored to both. Progent's backup and recovery specialists can provide advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, whenever needed, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, enhance and debug their connectivity appliances like routers, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating tedious management activities, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating appliances that need critical updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading information security vendors to provide web-based control and world-class security for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your exposure to external threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a further layer of inspection for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the state of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management personnel and your Progent consultant so that all potential issues can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hardware solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as half of time thrown away searching for critical information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an unbiased evaluation of the health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the configuration of your core network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with information security regulations, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent information assurance consultant. The interview is intended to help evaluate your organization's preparedness to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your current security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient AV and backup system that aligns with your business needs. For details, visit The ProSight Ransomware Preparedness Report.

Special Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the baseline network software and office productivity programs important to the majority of small and medium-size businesses. As a Cisco-authorized partner, Progent also can provide help for an ever more complex collection of infrastructure technologies such as firewalls, switches, routers, VoIP solutions, and wireless networking. In addition, Progent's CISSP-Certified security consultants, CISM-qualified security engineers, CISA-qualified security audit consultants and GIAC-authorized information assurance experts offer a business-wide perspective on network protection and can help with advanced security projects such as SIEM solutions to help enterprises meet business guidelines and statutory mandates for network data protection and reporting.

The breadth and depth of Progent's engineering team bring a unique set of advantages to organizations trying to maximize the productivity of their information network within a realistic budget. These benefits include:

  • Best Industry Service Methodology
    Progent's team of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world professional background, at the forefront of network service, performing a broad range of IT projects for an extensive mix of businesses. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting staff. This means that you get not only world-class technical skills, but also a support engineer with proven approaches for fixing actual network problems rapidly. Find out more concerning Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing model is to charge for phone support and in-person visits per minute. Consequently, you pay only for delivered services. Progent does not impose a higher rate for after-hours or urgent service, and Progent does not bill for travel time except for urgent support where on-site work is less than four hours. Also, Progent applies no startup fee and requires no monthly commitment for services delivered during normal working hours. Many service organizations impose substantial minimum payments or bill in increments of fifteen minutes or longer. Progent's one-minute pricing granularity does away with major bills for fast repairs. An additional advantage of granular invoicing is that clients will be less inclined to permit less critical issues to stay unaddressed until they become big problems. Learn more about Progent's value pricing for IT outsourcing.

  • Complete Documentation of IT Support
    Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all delivered support activities. Unlike some freelance consultants or local support organizations who offer scant documentation or specifics of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support documentation sent by each consultant to each customer. The practice of documenting and archiving support activity results in more efficient support and eliminates a slew of common problems such as when a service customer is effectively held captive to a consultant who refuses to release the keys to the kingdom. Read more details concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's support experts to customers. By teaching clients to resolve problems that are within their scope, Progent can focus on providing high-value services where Progent faces little competition. Small companies who work with freelance service providers or who employ internal IT personnel benefit when Progent transfers information about critical technology and tested processes to make their networks more robust, secure, and productive. Learn more about Progent's knowledge transfer services.

How to Contact Progent
In case your Portsmouth, Virginia business wants to get in touch with Progent for network outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.

Immediate Online Network Help
For immediate online help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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