Fast Remote Help for Parsippany New Jersey IT Networks
Fast Phone Technical Support for Parsippany SystemsFor organizations located in Parsippany New Jersey, Progent provides online technical support for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have delivered online support to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to help with complex infrastructure problems, as well as the assistance of CISA and CISSP-certified security experts to help with high-level security architecture and troubleshooting jobs.

Progent's remote support experts provide exceptional value because they have the real-world experience and are equipped with the advanced technology needed to solve the majority of network issues quickly. Efficient support lowers immediate expenses since solutions accumulate minimal billable consulting minutes. Remote help also eliminates the expense of dispatching a consultant to your office. Your company benefits even more with incidental expenses by minimizing or eliminating system downtime and associated losses stemming from business discontinuity, disgruntled clients, idle employees, and distracted management. Progent's advanced online technical support expertise is particularly helpful for businesses that depend on public clouds for vital infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an alternative.

Progent's pricing policy for remote support is designed to leverage your IT service investment. Progent bills per minute for telephone-based assistance, so you owe only for the support that you actually get. Unlike typical remote service firms, Progent imposes no initialization fee or minimum payments. Progent's per-minute granularity and clean policy for billing save you from scenarios where speedy. minor fixes somehow end up as big invoices. Progent's penchant for solving problems efficiently means your business saves cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an array of optimized technologies and proven methodologies that permit the maximum level of effectiveness for online technical support and troubleshooting for computer systems of all sizes. Progent's online support team can link to your system without violating system security.

Progent's advanced technical support database application maintains comprehensive records describing all service that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the history of assistance provided to each Progent customer by every engineer. This database of trouble tickets and resolutions is stored as an easily retrievable internal database that allows Progent's online support experts to communicate their experiences company-wide to ensure that the value of Progent's support services improves over time. Progent's high-level accreditations and working associations with key industry leaders such as Cisco and Microsoft make available other vast technical databases and permit fast access to manufacturers' internal support staff so Progent's online service specialists are able to find the most efficient resolutions quickly.

Online support services provided by Progent to companies in Parsippany New Jersey include:

Progent's ProSight Managed Services for Small and Medium Size Businesses
Progent provides a family of affordable, subscription-based managed services designed to allow small and mid-size businesses to benefit from the same best-of-breed IT solutions deployed by some of the industry's top enterprises. Progent's ProSight series of network management outsourcing services covers all key areas of modern networking including email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it practical for small and mid-size companies to deploy Remote Monitoring and Management (RMM) solutions to create advanced network resilience. Progent takes care of the daily monitoring and management for you, so your system scales readily without holding you back. For a low and predictable monthly subscription, Progent's experienced IT team can be your complete technology safety net. Basic plans include remote monitoring and management, security, automatic monthly patching, and reporting. As your requirements grow, you can add low-cost subscriptions to best-of-breed solutions such as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network operating efficiently by tracking the health of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT personnel and your Progent consultant so any potential problems can be addressed before they have a chance to disrupt your network. Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-based solution for managing your network, server, and desktop devices by offering an environment for performing common tedious tasks. These can include health monitoring, patch management, automated remediation, endpoint setup, backup and recovery, A/V response, remote access, standard and custom scripts, resource inventory, endpoint status reports, and troubleshooting help. If ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it transmits an alert to your designated IT management staff and your Progent technical consultant so that emerging issues can be fixed before they interfere with productivity. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and debug their networking appliances like routers, firewalls, and access points as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that require important updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing suite of real-time and in-depth reporting plug-ins created to integrate with the leading ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as spotty support follow-up or machines with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with leading backup/restore technology vendors to produce ProSight Data Protection Services, a selection of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS products automate and monitor your data backup operations and allow transparent backup and rapid recovery of important files, apps, system images, plus virtual machines. ProSight DPS lets you protect against data loss caused by hardware breakdown, natural disasters, fire, malware such as ransomware, human mistakes, malicious employees, or application bugs. Managed backup services in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these managed services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to provide centralized control and comprehensive security for all your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further level of inspection for incoming email. For outbound email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Duo: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo authentication services incorporate Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication. Duo enables one-tap identity verification with Apple iOS, Android, and other out-of-band devices. Using 2FA, when you sign into a protected online account and enter your password you are requested to verify who you are via a device that only you have and that uses a different ("out-of-band") network channel. A wide selection of devices can be utilized for this added means of authentication including a smartphone or wearable, a hardware/software token, a landline phone, etc. You may designate several validation devices. To learn more about Duo identity authentication services, go to Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Shared Help Desk: Outsourced and Shared IT Support Desk Services
    Progent's Shared Help Desk Service offers a smooth supplement to your corporate IT support group. Client access to the Help Desk, delivery of support, escalation, trouble ticket creation and updates, efficiency metrics, and maintenance of the support database are consistent regardless of whether incidents are taken care of by your internal support organization, by Progent, or both. You have unrestricted versatility to expand or reduce your part of support activity as required. Progent takes care of startup installation and onboarding of the professional services automation (PSA) software plus documentation, validation and training. For details about ProSight Shared Support, refer to ProSight Shared Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to automate the entire threat lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you demonstrate compliance with government and industry data security standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent's consultants can also assist you to set up and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management provide organizations of any size a versatile and affordable alternative for evaluating, validating, scheduling, applying, and tracking updates to your ever-evolving IT network. Besides maximizing the security and functionality of your computer environment, Progent's patch management services permit your in-house IT staff to focus on more strategic projects and activities that deliver maximum business value from your network. Find out more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can eliminate up to 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you're making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to get an objective evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how well the configuration of your core infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, better compliance with information security regulations, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent backup/recovery expert. The interview is designed to evaluate your company's ability either to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient security and backup environment that meets your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent offers the skills of world-class remote consulting professionals for special IT projects. Progent's rates for longer-term development or consulting projects are determined according to the qualifications of the engineers required. Progent's experience with these special areas of information technology enables clients to complete major projects within budget and on time. Progent's project-based remote engineering services include:

  • Help Desk Support
    Progent's Call Center support alternatives for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, shared Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all facets of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount from Progent's regular desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progent's Help Desk Call Center consulting expertise can assist you in establishing an efficient new Call Center or enhancing your existing organization, selecting or modifying Help Desk software to handle the unique needs of your corporation, or providing occasional phone support personnel to work with your internal Help Desk resources to handle unusually busy scenarios such as software migrations, major updates, or rolling out brand new business software.

    Progent's Call Center staff of veteran network professionals gives your workers in Parsippany New Jersey immediate assistance from a reliable network service resource with years of background providing telephone-based support and remote troubleshooting for IT systems based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk perception as a major contributor to business productivity, and Progent's goal is to solve and not merely document IT issues.

  • Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Experts Team can supply remote and in-depth engineering support and education in special business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft 365 Word, and Office Excel. To read more information about Progent's consulting, programming, and education offerings, refer to Progent's Applications Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless management of mixed-OS environments that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants can provide world-class online and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and install a new implementation of Microsoft System Center2, extend or tune your current one, migrate efficiently from an earlier release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver organizations in Parsippany New Jersey remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can customize Operations Manager to fit your business so that your computer support is proactive and automated. By uncovering looming problems before they cause full-scale emergencies, system monitoring can ward off disruptive and expensive service failures. Progent can also use network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or networks that support a combination of operating systems.
How Your Parsippany Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent online expertise with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Support, call 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Parsippany New Jersey, Progent's online computer support specialists can deliver professional and economical IT support the moment your company requires it. Over 20 years of providing online technical assistance has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity tools to fix network problems rapidly while avoiding the expense and lost productivity that comes with in-person support visits.

Even if your Parsippany office relies on a local freelance support technician or maintains a full time organization that can deal with ordinary network problems, Progent's Microsoft certified engineers can provide a convenient and transparent virtual expansion of your on-site resources for situations when your usual IT support personnel either don't have the availability or the expertise to fix unexpected system crises or particularly challenging integration problems.

Features of Progent's Remote Computer Support for Parsippany New Jersey
Progent's phone help, remote troubleshooting, network security consulting, and system administration services give offices in Parsippany New Jersey unparalleled leverage for your IT investment. Whether you need one-time phone help and Internet-based troubleshooting or full-time Help Desk call center services and system administration, Progent's experts can provide your office world class IT support while allowing you to avoid the expense and administration overhead of carrying a large in-house IT organization. Highlights of Progent's National Remote Support program include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of technical experience, fine tuned remote support software, and understanding of corporate IT enable businesses to avoid the pitfalls of excessive reliance on smaller service firms, individual freelance service providers, or over-stretched internal resources.

Progent stands out by offering:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier experts average more than ten years of hands-on professional experience, in the trenches of network service, executing a broad range of technical projects for a large array of clients. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its support staff. This means that you get not only expert IT capability, but also a support engineer with field-tested methods for using computer knowledge to resolve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for remote service and in-person help per minute. As a result, you are invoiced only for delivered support. Progent does not demand a higher rate for after-hours or urgent support, and within California or in regions where Progent provides on-premises service, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no minimum fee and asks no monthly commitment for support services provided during normal business hours. Many support firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big invoices for quick fixes so you won't be forced to permit less critical problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to resolve problems that are within their scope, Progent can focus on delivering hard-to-find skills where Progent faces little competition. Companies who utilize trusted independent service providers or who employ internal support staffs benefit when Progent passes on knowledge about critical technology and proven processes to make their IT environments more robust, secure, and efficient.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service firms to provide 24x7 system tracking services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By uncovering potential problems before they cause downtime, system monitoring can save your information network from stressful and expensive service disruptions.
How Does My Business Start Getting Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.

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