Fast Remote Support for Parsippany New Jersey Computer Systems
Fast Remote Support for Parsippany SystemsFor organizations located in Parsippany New Jersey, Progent provides remote support for networks based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier professionals have provided online troubleshooting to companies in every state in the United States. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to help with challenging infrastructure issues, plus the assistance of CISA and CISSP-certified security experts to handle high-level security architecture and diagnostic issues.

Progent's online technical support experts offer exceptional leverage due to the fact that they have the practical experience and have access to the sophisticated technology required to resolve most network problems quickly. Efficient support reduces direct expenses because service calls require minimal billable minutes. Online support also eliminates the cost of dispatching a consultant to your site. Your company saves even more with indirect expenses by reducing or eliminating network outages and related costs due to business discontinuity, disgruntled clients, idle workers, and de-focused executives. Progent's advanced online consulting expertise is especially valuable for organizations that depend on public clouds for critical network infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.

Progent's billing model for online support is structured to stretch your network support investment. Progent bills per minute for telephone-based assistance, so you are charged exclusively for the services that you receive. Unlike many remote support firms, Progent requires no initialization fee or minimum fees. Progent's per-minute billing unit and simple model for billing prevent situations where quick solutions manage to turn into large tabs. Progent's penchant for solving problems quickly means your business spends less money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an array of optimized tools and field-tested processes which allow the maximum degree of effectiveness for remote engineering help and troubleshooting for information systems of any size. Progent's remote service group can access your system remotely without breaching network security.

Progent's advanced service reporting system keeps extensive records of all service that Progent's customers have received. Progent's team engineers have access to the history of assistance provided to every Progent client by every engineer. This database of trouble tickets and repairs is stored as a quickly accessible internal knowledge base that enables Progent's remote technical professionals to communicate their experiences with the whole team to ensure that the value of Progent's support improves daily. Progent's advanced certifications and working relationships with important technology companies such as Cisco and Microsoft make available additional vast support databases and allow fast access to manufacturers' internal engineering staff so Progent's online service specialists can find the most efficient solutions promptly.

Remote services offered by Progent to businesses in Parsippany New Jersey include:

Progent's ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, subscription-based managed services intended to enable small and medium-size businesses to utilize the same advanced technology deployed by some of the industry's top enterprises. Progent's ProSight series of network monitoring and management services covers all key areas of information technology such as email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it possible for small and mid-size companies to deploy Remote Monitoring and Management (RMM) solutions to achieve leading-edge IT resilience. Progent handles the necessary monitoring and maintenance for you, so your system scales smoothly without becoming an obstacle. For an affordable and predictable monthly subscription, Progent's full-service IT team can be your complete technology safety net. Entry-level packages include remote monitoring and management, cybersecurity, automatic monthly patching, and reporting. As your requirements grow, you can add low-cost subscriptions to advanced options like as SaaS M365/Google Workspace backup, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses advanced remote monitoring and management technology to help keep your IT system running efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management personnel and your Progent consultant so all potential problems can be addressed before they have a chance to impact your network. Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-driven solution for monitoring and managing your client-server infrastructure by providing tools for performing common tedious jobs. These include health checking, update management, automated repairs, endpoint configuration, backup and restore, anti-virus defense, remote access, built-in and custom scripts, asset inventory, endpoint status reporting, and troubleshooting support. If ProSight LAN Watch with NinjaOne RMM spots a serious problem, it transmits an alarm to your specified IT staff and your assigned Progent consultant so potential issues can be fixed before they impact productivity. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, enhance and debug their networking hardware such as routers and switches, firewalls, and wireless controllers plus servers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating tedious management processes, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, locating appliances that need important software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of real-time and in-depth reporting tools designed to work with the industry's top ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues such as spotty support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore product vendors to create ProSight Data Protection Services (DPS), a selection of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS services manage and monitor your data backup operations and allow non-disruptive backup and fast recovery of important files/folders, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS lets you avoid data loss caused by equipment breakdown, natural calamities, fire, cyber attacks such as ransomware, human error, ill-intentioned employees, or application glitches. Managed services available in the ProSight Data Protection Services selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these fully managed backup services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security companies to provide web-based control and world-class protection for your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite gateway device adds a further level of inspection for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Duo: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo authentication managed services incorporate Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication. Duo supports one-tap identity verification with iOS, Android, and other out-of-band devices. With 2FA, whenever you log into a protected online account and give your password you are requested to verify who you are via a unit that only you possess and that is accessed using a different network channel. A wide range of devices can be used for this added means of authentication including a smartphone or watch, a hardware token, a landline telephone, etc. You may designate several verification devices. To learn more about ProSight Duo two-factor identity validation services, see Duo MFA two-factor authentication (2FA) services.

  • ProSight Shared Support: Outsourced and Co-managed Call Desk Services
    Progent's Shared Help Desk Service offers a seamless extension of your internal IT support group. Client access to the Help Desk, delivery of support services, issue escalation, trouble ticket generation and updates, performance metrics, and management of the service database are cohesive regardless of whether incidents are resolved by your in-house network support resources, by Progent's team, or both. Your business has complete flexibility to extend or shrink your part of IT support activity as circumstances demand. Progent takes care of startup installation and provisioning of the professional services automation (PSA) software plus documentation, validation and education. To learn more about ProSight Co-Managed Support, visit ProSight Shared Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based machine learning technology to defend endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to automate the entire threat lifecycle including filtering, detection, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering via leading-edge technologies packaged within a single agent managed from a unified console. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • Patch Management: Patch Management Services
    Progent's support services for patch management offer organizations of all sizes a flexible and cost-effective alternative for evaluating, testing, scheduling, implementing, and tracking updates to your dynamic IT system. In addition to maximizing the protection and functionality of your IT environment, Progent's patch management services permit your in-house IT team to concentrate on line-of-business projects and tasks that deliver the highest business value from your network. Read more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to a different hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how well the deployment of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, improved compliance with data security standards, more efficient utilization of network resources, quicker problem resolution, more reliable backup and restore, and higher availability. Read more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The interview is designed to help evaluate your company's ability either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient security and backup system that meets your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent offers the services of world-class online consulting experts for contract IT programs. Billing rates for ongoing development or consulting tasks are set according to the qualifications of the consultants required. Progent's background in these important areas of information technology allows customers to complete major initiatives economically and on time. Progent's special online consulting services include:

  • Help Desk Support
    Progent's Help Desk Call Center programs for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, shared Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that handles all aspects of remote desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount from Progent's regular desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of certified desktop support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution built around the leading professional services automation platform for handling service requests, ticketing, responsibility, status tracking, and metrics.

    Progent's Call Center staff of experienced information technology consultants offers your computer users in Parsippany New Jersey instant assistance from a large network service group with extensive experience providing telephone-based support and remote repair service for networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk Call Center recognition as a solid enabler of company productivity, and Progent's goal is to fix rather than just annotate IT issues.

  • Applications Services: Training, Customization, and Integration
    Progent's Applications Experts Group offers remote professional engineering expertise and education in special business application areas that include ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, programming, and training for familiar Microsoft applications such as CRM, Microsoft Project, Microsoft 365 Word, and Office Excel. To find out additional information concerning Progent's expertise, customization, and education services, refer to Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide world-class remote and on-premises support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new implementation of Microsoft System Center2, extend or optimize your current one, migrate efficiently from an earlier version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver organizations in Parsippany New Jersey remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting. Progent can configure SCOM to accommodate your environment so that your computer maintenance is proactive rather than reactive. By uncovering looming issues before they grow into crashes, remote monitoring can avoid disruptive and costly service failures. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Windows environments, or systems based on multiple operating systems.
How Your Parsippany Business Can Contact Progent's Remote Service Professionals
To contact Progent about emergency phone-based assistance with Microsoft, macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Online Help, call 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Parsippany New Jersey, Progent's online computer support engineers are ready to deliver expert and cost-effective system help whenever your business needs it. More than two decades of offering remote tech support has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to fine tune online access tools to solve network problems rapidly while eliminating the expense and lost productivity that comes with on-site support visits.

Even if your Parsippany business deals with a local freelance consultant or maintains a full time IT staff that can deal with typical computer problems, Progent's Microsoft and Cisco certified consultants are available to offer a convenient and transparent virtual extension of your on-site resources in cases when your regular IT support personnel either don't have the availability or the experience to solve unexpected network crises or particularly challenging integration projects.

Features of Progent's Remote Network Support for Parsippany New Jersey
Progent's phone support, remote troubleshooting, system security expertise, and system administration services offer companies in Parsippany New Jersey unparalleled leverage for your IT budget. Whether you require occasional telephone support and remote network repair or full-time Help Desk call center services and network administration, Progent's professionals can provide your office enterprise-level IT support while allowing you to avoid the expense and hassle of maintaining a large internal IT staff. Highlights of Progent's National Remote Support services include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of IT background, refined support software, and familiarity with enterprise networking enable businesses to escape the limitations of excessive reliance on smaller consulting firms, individual freelance consultants, or limited internal resources.

Progent adds value by offering:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on industry experience, at the front lines of IT support, performing a wide range of IT projects for an extensive array of customers. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting personnel. This means that you get not only world-class technical capability, but also a consultant with proven approaches for using technical knowledge to solve real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and in-person visits by the minute. As a result, you are charged only for received services. Progent does not impose a more expensive rate for after-hours or emergency support, and within California or in regions where Progent offers in-person support, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent applies no startup fee and requires no retainer for support services delivered during normal business hours. Many support firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for quick repairs so you will not be forced to allow minor problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all billed services. Unlike many independent consultants or small support organizations who offer minimal documentation or details of tasks performed, each service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the support documentation sent by every consultant to every client. The practice of detailing and organizing support activity allows more efficient service and avoids a slew of common problems such as when a support client is effectively held hostage to a consultant who won't let go of vital service information.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting firms to offer 24x7 system monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your computer support to be proactive rather than reactive. By anticipating potential issues before they result in downtime, network monitoring can save your information network from stressful and expensive service losses.
How Does Our Company Begin Receiving Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.

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