UNIX, Linux, Solaris, and Apple Mac OS X Remote Support Services for

For small and midsize businesses in Parsippany New Jersey, Progent provides help for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online troubleshooting to companies in all 50 states in the United States. (See Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE-certified engineers for complex infrastructure problems, as well as the assistance of CISA and CISM-certified security engineers to help with high-level security design and disaster recovery preparedness.

Progent's online support engineers offer exceptional value because they have the real-world experience and the advanced tools to solve the majority of network problems quickly. This reduces immediate expenses since solutions take up fewer billable minutes. Remote help also eliminates the cost of sending an engineer to your office. Your organization saves even more with incidental costs by minimizing or eliminating network downtime and related losses due to business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives.

Progent's pricing policy for online help is structured to stretch your network support dollar. Progent bills by the minute for phone consulting, so you owe only for the services that you receive. Unlike many online support firms, Progent requires no initialization surcharge or minimum fees. Progent's one-minute billing unit and simple model for pricing avoid situations where fast repairs somehow end up as substantial invoices. Progent's skill at solving problems quickly translates into your business spending less money.

Progent's Online Service Tools
Over the years, Progent has developed a collection of customized technologies and proven processes that allow the highest degree of efficiency for online consulting and troubleshooting for small business computer networks. Progent provides safe Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN technology enables the staff of Progent's online support team to interface to your company's system without compromising system security.

Progent's sophisticated technical support database application maintains thorough histories of the support that Progent's customers have received. Progent's staff service personnel have the benefit of the specifics of support provided to every Progent client by any Progent engineer. This history of anomalies and responses is structured as a readily exploitable proprietary database that permits Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the value of Progent's technical support improves over time. Progent's high-level certifications and close associations with key vendors such as Cisco and Microsoft permit access to other extensive technical support knowledge bases and permit quick access to vendors' internal engineering staff so Progent's remote consulting specialists can determine the most efficient resolutions quickly.

Get Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's phone services in Parsippany New Jersey or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Urgent Support.

Online Support Services Available from Progent
Progent's phone-based technical support engineers have credentials in a comprehensive set of technologies. This broad range of capability permits Progent's consultants to resolve practically any emergency likely to crop up in a small or midsize business information system. Credentials held by Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional, CCDA and CCDP.

To help companies with multi-OS networks, Progent also provides the support of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP network security experts, and CISSP-ISSAP consultants.

Remote support Offered by Progent to small businesses in Parsippany include:

• UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based consulting services address a broad range of information technology including network infrastructure, messaging systems, network and operational security, UNIX/Linux and Windows coexistence, virtual server products for server economization and easy administration, and migration from legacy systems to current Windows or Linux-powered environments. Progent's group-oriented approach to solving network issues promotes quick escalation, when required, to consultants with task-relevant experience to tackle complex situations. This accelerates repair of critical problems, minimizes network downtime, and lowers support expense.

  Progent's UNIX/Linux consultants can offer urgent online help for troubleshooting problems affecting UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX including:

  • macOS and OS X
  • Solaris
  • IBM AIX OS
  • HP-UX
  • BSD
  • SCO
  • Silicon Graphics IRIX
  Important Linux variants for which Progent can provide expert support include:
  • RedHat
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware

• Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert credential is the highest recognition for networking professionals, and indicates a person's networking knowledge at the expert level. Cisco CCIEs know how to resolve even the most complex challenges surrounding network planning, installation, management, security, and problem solving. CCIEs operate with the highest priority with Cisco's internal product support engineers in analyzing problems with IOS network management utilities and developing alternate approaches or locating program updates. Cisco CCIEs provide excellent cost-effectiveness since their broad expertise allows them to solve the most difficult problems quickly. In typical cases, less experienced service providers can struggle for hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes. Few consulting firms make CCIEs available to help small and mid-size businesses. Progent can provide fast phone contact with a Cisco-qualified CCIE so you can receive timely support for severe network infrastructure issues that are lowering worker efficiency but are not within the experience of your local computer maintenance providers. Progent's Cisco CCIE support experts can interface to your environment via advanced on-line troubleshooting technology to perform quick, secure, and affordable analysis and repair. Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's popular selection of connectivity devices such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) products.

• Certified Windows Experts
  Progent's Microsoft-premier remote support experts can deliver computer repair and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can assist you with a wide range of platform support services including Microsoft Windows Server 2022 solution design and migration support, Windows Server 2019 expertise, Windows Server 2016 migration and hybrid cloud consulting, Windows Server 2012 R2 migration expertise, Windows Server 2008 R2 upgrade (help, assistance, Microsoft Exchange 2019 integration, MS Exchange 2016 migration, Exchange 2013 consulting, Exchange 2010 maintenance, SharePoint Server 2016 migration and hybrid deployment expertise, SharePoint Server 2019 design and integration, Microsoft Teams expertise, Skype for Business migration support, Lync Server 2013 integration and Microsoft Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager network monitoring, Project Server and Server Online training, Small Business Server support, and Windows Essentials migration and cloud integration.

  Progent also offers a full range of online desktop services including Microsoft Windows 11 migration support and planning and deploying Microsoft 365 cloud solutions for Windows workstations.

• CISM and CISSP Premier System Security Engineers
  Progent's certified CISSP, ISSAP, and CISM network security consultants offer a range of system protection services that can strengthen the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or help your business to recuperate quickly following a serious penetration. Security services available from Progent include: thorough network security evaluation using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; rapid recovery from malicious assaults; installing firewalls; building safe mechanisms for remote and mobile connectivity; guarding your email system from viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.

• Hybrid Cloud Integration
  Progent offers expert remote support to help companies of any size connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid architectures that utilize on-premises IT assets along with cloud services. To help you to integrate public cloud services with networks, Progent can provide a range of cloud integration support services that include Microsoft 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of experience providing advanced consulting services online, and Progent can make sure you complete your cloud integration projects quickly and within your budget.

• Help Desk Expertise
  Progent's Help Desk service options for small businesses with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk support services are a convenient solution for small businesses who lack the money or time to assemble and manage an internal Call Center but who want fast response from an effective Help Desk Call Center with proficient telephone support plus the in-depth expertise to escalate the most challenging tasks to advanced consultants.

  Progent's shared Help Desk services allow your business to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation tool for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and metrics.

  Progent's Help Desk consulting services can guide you in establishing an effective new Help Desk Call Center or enhancing your existing one, evaluating or modifying Help Desk software products to meet the unique requirements of your company, or adding temporary phone support staff to work with your internal Help Desk team to deal with demanding situations like software migrations, mass upgrades, or installing brand new applications.

  Progent's Call Center team of veteran network experts gives your workers in Parsippany New Jersey quick communication with a dependable support resource with substantial background offering telephone-based help and online troubleshooting for computer environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk the reputation as a key driver of business efficiency, and Progent's goal is to fix and not merely record IT problems.

• Applications Support: Training, Custom Programming, and Integration
  Progent's Applications Experts staff provides phone-based advanced consulting expertise and training in special business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver expertise, programming, and training for Microsoft business applications such as Microsoft CRM, Microsoft Project, MS Word, and MS Office Excel. For additional information concerning Progent's consulting, custom programming, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.

  Progent's Mac consultants can support the creative components of Mac environments by offering remote help support and training in imaging, sound, and video. Progent's consultants can provide expertise in a large selection of Apple Mac applications such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's consultants can also help you with special jobs such as scanning or digitizing audio or video or setting up an audio/video production studio.

  Online Network and Server Monitoring Services
  Progent can provide businesses in Parsippany New Jersey remote network and server monitoring services based on MS Operations Manager IT infrastructure monitoring, enhanced by Progent to suit your environment so that your computer maintenance is proactive and automated. By spotting potential issues before they evolve into crashes, system monitoring can ward off disruptive and expensive information system breakdowns. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or environments powered by a combination of OS platforms.

New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.