UNIX, Linux, Sun Solaris, Mac OS X Phone-based Consulting for

For small and midsize companies in Ottawa Ontario, Progent offers technical support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX and Microsoft platforms. Progent has delivered online support to companies in every state in the U.S. (Refer to Progent's client testimonials). Progent also can furnish the expertise of Cisco CCIE engineers for complex infrastructure issues, as well as the services of CISA and CISSP-certified security engineers to help with advanced security architecture and business continuity preparedness.

Progent's remote support engineers represent exceptional leverage because they are equipped with the real-world experience and the advanced tools to solve most network problems quickly. This lowers direct costs since service calls take up fewer chargeable minutes. Online support also eliminates the expense of sending a consultant to your office. Your organization benefits even more in incidental expenses by minimizing or avoiding system downtime and related costs stemming from business disruption, upset clients, unproductive workers, and de-focused executives.

Progent's billing model for online support is structured to maximize the impact of your network support dollar. Progent charges by the minute for telephone-based assistance, so you are billed just for the support that you receive. In contrast to many online service companies, Progent asks for no service activation charge or minimum payments. Progent's per-minute billing unit and simple policy for pricing avoid scenarios where quick solutions somehow turn into big bills. Progent's penchant for disposing of technical issues efficiently results in your business saving cash.

Progent's Online Support Technologies
Over time, Progent has refined a collection of customized tools and field-proven methodologies that promote the highest degree of effectiveness for online consulting and troubleshooting for small and midsize company computer systems. Progent offers protected VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN access allows the experts of Progent's online support team to access your environment without compromising system security.

Progent's proprietary technical support database application maintains comprehensive histories describing the service that Progent's clients have been provided. Progent's staff engineers have access to the history of assistance provided to every client by any Progent consultant. This history of anomalies and repairs is organized as a readily retrievable internal knowledge base that allows Progent's remote support engineers to communicate their knowledge with the whole team to make sure that the efficiency of Progent's technical support improves over time. Progent's advanced certifications and working associations with important industry leaders including Cisco and Microsoft permit access to additional vast technical support knowledge bases and allow quick access to vendors' in-house product engineers with the result that Progent's online consulting specialists are able to come up with the most efficient solutions promptly.

Get Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's remote services in Ottawa Ontario or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for network help, go to Immediate Emergency Support.

Online Technical Services Provided by Progent
Progent's phone-based technical service experts possess certified skills in an extensive array of products and technologies. This broad range of IT skills permits Progent's engineers to handle virtually any problem that may occur in a small or midsize business information system. Credentials awarded to Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional, and Design Associate.

To provide assistance to companies with multi-platform networks, Progent also provides the skills of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.

Phone-based technical support services available from Progent to small businesses in Ottawa include:

• UNIX, Linux, Solaris, and macOS and OS X Support Services
  Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based support services address a broad spectrum of computer technology such as network architecture, messaging solutions, network and operational security, UNIX/Linux and Windows coexistence, VMware products for server hardware consolidation and simplified management, and transitioning from older systems to current MS Windows or Linux environments. Progent's team-based approach to solving network issues enables fast escalation, if necessary, to consultants with task-relevant expertise to handle complex scenarios. This accelerates repair of urgent problems, reduces lost productivity, and cuts service costs.

  Progent's UNIX and Linux consultants can offer emergency remote help for analyzing problems within UNIX/Linux networks based on popular variants of UNIX including:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX Open UNIX
  • HP-UX
  • BSD
  • SCO
  • Silicon Graphics IRIX (SGI/IRIX)
  Important Linux platforms for which Progent can provide expertise include:
  • RedHat
  • SUSE
  • Debian-GNU
  • Slackware

• Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
  The Cisco CCIE certification is the premier recognition for networking engineers, and validates a consultant's technical skills at the master level. CCIEs can handle the most stubborn challenges associated with network design, installation, management, security, and repair. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with IOS network management utilities and coming up with workarounds or locating software patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their deep expertise allows them to fix even the most complex problems quickly. In typical instances, less qualified consultants can wrestle for hours or days with identical problems that a Cisco-qualified CCIE can dispose of in a few minutes. Few consulting organizations make Cisco CCIEs available to help small and mid-size companies. Progent can provide fast phone contact with a Cisco authorized CCIE so your company can get immediate help for serious network infrastructure problems that are lowering worker efficiency but are outside the comfort zone of your local network maintenance group or consultant. Progent's Cisco-qualified CCIE support experts can tie into your environment by means of the latest on-line support technology in order to perform fast, secure, and economical diagnosis and repair. Progent's Cisco CCIEs offer consulting for the entire range of Cisco's popular family of infrastructure appliances including PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst switches, plus Virtual Private Network (VPN) products.

• Authorized Windows Expertise
  Progent's Microsoft-premier remote support engineers can provide computer repair and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can assist you with a wide range of platform support including Windows Server 2022 solution design and migration consulting, Windows Server 2019 consulting, Microsoft Windows Server 2016 migration and hybrid cloud consulting, Windows Server 2012 R2 migration expertise, Windows Server 2008 R2 upgrade (help, assistance, Microsoft Exchange Server 2019 integration, Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 consulting, Exchange 2010 maintenance, SharePoint Server 2016 migration expertise, SharePoint 2019 planning and deployment, Microsoft Teams planning and integration, Microsoft Skype for Business migration support, Microsoft Lync Server management and Microsoft Office Communications Server troubleshooting, Microsoft Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring, Project Server and Server Online planning, Small Business Server 2011 support, and Windows Essentials cloud integration.

  Progent in addition can deliver a broad array of online desktop support services such as Windows 11 migration support and designing and deploying Microsoft 365 cloud solutions for Windows workstations.

• CISM and CISSP Certified Network Security Specialists
  Progent's qualified CISM and CISSP network security engineers can provide a variety of security services to bolster the protection of your UNIX, Linux, Solaris, Apple Mac or Windows environment against attacks or help your company to recover quickly following a damaging breach. Security consulting services offered by Progent include: thorough network security evaluation utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; quick recuperation from virus and worm attacks; setting up firewalls; establishing secure mechanisms for off-site and mobile access; guarding your messaging infrastructure from spam and directory harvest attacks; and initiating round-the-clock network monitoring.

• Hybrid Cloud Integration
  Progent can provide expert remote consulting to help companies of all sizes connect their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to design and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-only solutions or in hybrid topologies that utilize on-premises IT assets along with cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud integration support services that include Microsoft 365 Exchange Online integration solutions with on-premises Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration consulting. Progent has over 20 years of background delivering high-level consulting support online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.

• Help Desk Call Center Expertise
  Progent's Help Desk service options for small and midsize organizations with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Standard Help Desk services are well suited for small businesses who don't have the resources to assemble and manage an internal Call Center but who need quick communication with an efficient Call Center with professional phone assistance plus the in-depth expertise to escalate complex problems to high-level consultants.

  Progent's Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your IT staff and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution based on the leading professional services automation (PSA) platform for managing service requests, ticket lifecycle, accountability, progress tracking, and reporting.

  Progent's Call Center consulting support can aid you in creating an efficient new Help Desk or improving your existing one, selecting or customizing Help Desk Call Center software to meet the unique demands of your business, or adding temporary online staff to work with your in-house Help Desk group to deal with demanding situations like software migrations, mass upgrades, or rolling out brand new applications.

  Progent's Call Center team of experienced network consultants offers your customers in Ottawa Ontario rapid contact with an efficient network service resource with substantial experience delivering telephone-based support and remote troubleshooting for networks powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Call Center perception as a significant driver of company efficiency, and Progent's policy is to resolve and not simply annotate network issues.

• Business Applications Services: Education, Programming, and Integration
  Progent's Applications Consulting staff offers remote professional engineering expertise and education in key business application fields that include ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, custom development, and training for familiar Microsoft applications including Microsoft CRM, MS Office Project, MS Office Word, and Office Excel. To find out more concerning Progent's consulting, programming, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.

  Progent's Apple Mac experts can nurture the imaginative facets of Macintosh environments by providing remote help services and education in imaging, audio, and motion video. Progent's support professionals can provide help in a large selection of Macintosh creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with specific projects such as scanning or digitizing audio/video or setting up an audio/video post production lab.

  Remote Network and Server Monitoring Services
  Progent can provide businesses in Ottawa Ontario remote network and server monitoring services centered around Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent to fit your environment so that your IT maintenance is proactive rather than reactive. By spotting potential issues before they result in downtime, remote monitoring can avoid disruptive and expensive service crises. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft networks, or environments that incorporate a mix of operating systems.

Ottawa Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Ottawa metro area.