Fast and Affordable Online Support for Ottawa Ontario IT Networks
Urgent Remote Technical Support for Ottawa SystemsFor businesses located in Ottawa Ontario, Progent provides online support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified consulting experts have provided online troubleshooting to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE engineers to solve challenging networking issues, as well as the services of CISSP-accredited security consultants to handle high-level security design and troubleshooting jobs.

Progent's online technical support engineers provide excellent leverage because they have the real-world background and are equipped with the sophisticated tools needed to resolve most information system issues rapidly. This lowers direct costs because service calls use up minimal billable minutes. Online help also eliminates the expense of dispatching an engineer to your location. Your company benefits even more with incidental costs by reducing or eliminating system outages and related losses due to business discontinuity, upset customers and vendors, unproductive workers, and distracted management. Progent's extensive online consulting expertise is especially valuable in environments that rely on public clouds for vital infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be useful.

Progent's pricing policy for remote support is designed to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are billed exclusively for the support that you receive. In contrast to typical online support organizations, Progent asks for no initialization surcharge or minimum job duration. Progent's per-minute granularity and simple model for billing eliminate situations where quick fixes somehow turn into big bills. Progent's penchant for handling problems efficiently means your business saves cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned an array of customized tools and field-tested processes which permit the highest level of efficiency for online help and troubleshooting for information systems of any size. Progent's remote service group can access your computer system without violating corporate security.

Progent's powerful customer support database application includes detailed histories for the service that Progent's customers have received. Progent's authorized consultants have access to the details of support rendered to each Progent customer by every Progent engineer. This database of trouble tickets and repairs is organized as a readily retrievable internal database that enables Progent's remote support engineers to communicate their experiences with the whole team to make sure that the value of Progent's support services grows over time. Progent's advanced accreditations and working relationships with key vendors such as Cisco and Microsoft open up other massive support databases and permit priority access to vendors' internal support staff with the result that Progent's remote consulting experts can find optimal solutions quickly.

Remote technical services provided by Progent to companies in Ottawa Ontario include:

ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, subscription-based services designed to allow small and medium-size organizations to benefit from the same advanced technology used by many of the industry's top enterprises. The ProSight suite of IT management outsourcing services covers all key areas of modern networking including email protection, security and compliance, automated backup/recovery, network infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Managed Service Plans: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Plans make it practical for small and mid-size businesses to deploy Remote Monitoring and Management (RMM) technology to create leading-edge IT resilience. Progent takes care of the daily monitoring and maintenance for you, so your system expands easily without holding you back. For an affordable and predictable monthly subscription, Progent's experienced IT team can be your complete technology safety net. Basic packages include remote monitoring and management, security, automatic monthly patching, and documentation. As your requirements grow, you can add low-cost subscriptions to best-of-breed solutions such as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication (MFA), or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that incorporates advanced remote monitoring and management technology to keep your network operating efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so any potential problems can be addressed before they can impact your network. Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-driven platform for managing your network, server, and desktop devices by providing tools for performing common tedious tasks. These can include health monitoring, patch management, automated remediation, endpoint configuration, backup and restore, A/V response, secure remote access, built-in and custom scripts, resource inventory, endpoint profile reporting, and debugging assistance. If ProSight LAN Watch with NinjaOne RMM uncovers a serious issue, it transmits an alarm to your designated IT management personnel and your Progent technical consultant so that potential problems can be taken care of before they impact productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to diagram, track, reconfigure and debug their networking hardware such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always updated, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating time-consuming management processes, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, finding appliances that require critical updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of real-time and in-depth reporting tools designed to integrate with the leading ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues like spotty support follow-up or machines with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with leading backup/restore technology companies to produce ProSight Data Protection Services (DPS), a selection of offerings that deliver backup-as-a-service. ProSight DPS products automate and monitor your data backup operations and enable non-disruptive backup and fast recovery of important files, apps, system images, and VMs. ProSight DPS helps you recover from data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks such as ransomware, human mistakes, malicious employees, or software bugs. Managed backup services available in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these fully managed backup services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security companies to provide centralized control and comprehensive security for your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Cisco Duo: Identity Validation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo authentication service plans utilize Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation with Apple iOS, Android, and other out-of-band devices. Using 2FA, when you sign into a protected online account and enter your password you are asked to confirm your identity via a device that only you have and that is accessed using a different ("out-of-band") network channel. A wide range of devices can be utilized as this second means of authentication including a smartphone or wearable, a hardware token, a landline telephone, etc. You may designate several verification devices. To find out more about ProSight Duo identity validation services, go to Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Shared Help Desk: Outsourced and Shared Call Desk Services
    Progent's Shared Help Desk Service offers a seamless extension of your corporate network support staff. User access to the Service Desk, delivery of support services, issue escalation, trouble ticket creation and updates, performance measurement, and maintenance of the service database are cohesive regardless of whether incidents are resolved by your internal network support organization, by Progent, or by a combination. Your business has complete versatility to extend or shrink your part of support work as needed. Progent provides initial deployment and onboarding of the professional services PSA software plus documentation, testing and training. To learn more about ProSight Co-Managed Call Desk, go to ProSight Shared Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior analysis technology to defend endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-based AV tools. ProSight ASM protects local and cloud-based resources and offers a single platform to address the entire threat progression including blocking, identification, containment, remediation, and forensics. Key capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools packaged within a single agent accessible from a single control. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP environment that meets your company's unique needs and that allows you prove compliance with government and industry data security regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also help your company to set up and test a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management provide organizations of all sizes a versatile and cost-effective solution for assessing, validating, scheduling, applying, and tracking software and firmware updates to your dynamic information network. Besides maximizing the security and reliability of your computer network, Progent's patch management services free up time for your IT staff to concentrate on more strategic initiatives and activities that deliver the highest business value from your network. Read more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to a different hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can save as much as half of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you're planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to obtain an objective assessment of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how well the configuration of your core network devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance consultant. The interview is designed to assess your organization's ability to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective AV and backup environment that aligns with your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent can provide the skills of world-class online consulting professionals for contract IT projects. Progent's charges for ongoing development or consulting projects are set based on the qualifications of the engineers involved. Progent's background in these important areas of information technology enables customers to complete critical initiatives within budget and on schedule. Progent's project-based online consulting solutions include:

  • Call Center Support
    Progent's Help Desk Call Center service options for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that handles all facets of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle complex problems.

    Progent's Help Desk consulting expertise can aid you in establishing an efficient new Call Center or improving your established organization, identifying or enhancing Help Desk Call Center software products to meet the particular demands of your business, or providing temporary phone support personnel to work with your internal Help Desk Call Center resources to handle high-demand situations such as software transitions, mass updates, or installing brand new business software.

    Progent's Help Desk staff of seasoned information technology experts gives your customers in Ottawa Ontario quick assistance from a reliable support resource with years of experience offering telephone-based help and remote troubleshooting for computer environments powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Call Center recognition as a major contributor to business efficiency, and Progent's aim is to fix and not simply report technical issues.

  • Applications Support: Education, Development, and Integration
    Progent's Applications Consulting staff provides phone-based professional consulting expertise and training in specific business application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, customization, and education for Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Office Word, and Microsoft 365 Excel. To learn more concerning Progent's consulting, customization, and training offerings, refer to Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide advanced online and on-premises support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new deployment of System Center2, extend or optimize an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver businesses in Ottawa Ontario online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can configure SCOM to accommodate your environment so that your IT maintenance is proactive and automated. By anticipating potential problems before they result in downtime, proactive monitoring can ward off stressful and expensive service failures. Progent can also provide help with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or systems that incorporate multiple OS platforms.
How Your Ottawa Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent online support with Microsoft, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Ottawa Ontario, Progent's online network support specialists can deliver professional and cost-effective system support whenever your organization has to have it. More than two decades of providing remote technical assistance has earned Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to refine online access technology to fix computer problems rapidly while avoiding the cost and lost time associated with on-site support calls.

Even if your Ottawa business deals with a regular freelance support technician or maintains a full time IT staff that can handle the majority of network problems, Progent's Microsoft certified consultants are available to provide a convenient and transparent virtual extension of your local resources in cases when your regular service personnel either don't have the availability or the experience to fix sudden network crises or particularly tough integration problems.

Features of Progent's Remote Network Support for Ottawa Ontario
Progent's online support, Internet-based troubleshooting, system security expertise, and system administration services give companies in Ottawa Ontario unparalleled leverage for your support investment. Whether you require occasional telephone support and remote network repair or full-time Help Desk call center services and network administration, Progent's professionals can provide your business enterprise-level network support while allowing you to avoid the expense and administration overhead of maintaining a full-service internal IT staff. Highlights of Progent's National Remote Support services include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, range of technical background, fine tuned support software, and familiarity with corporate IT allow businesses to escape the pitfalls associated with excessive reliance on smaller consulting firms, independent freelance service providers, or limited in-house IT help.

Progent stands out by offering:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier consultants average longer than ten years of hands-on professional background, at the forefront of IT support, executing a wide range of technical projects for an extensive mix of customers. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support personnel. This guarantees that you get not only world-class IT help, but also a consultant with field-tested approaches for applying technical knowledge to repair actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and on-site visits per minute. As a result, you are invoiced just for received services. Progent does not impose a higher rate for after-hours or emergency service, and inside California or in areas where Progent offers on-site support, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent applies no minimum charge and asks no monthly commitment for services delivered during normal working hours. Many support organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast fixes so you won't be tempted to allow minor problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has created a comprehensive support reporting system that stores and formats detailed documentation for all delivered services. Unlike some freelance consultants or small support firms who offer minimal documentation or details of tasks performed, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the support documentation sent by every staff member to every client. The discipline of documenting and organizing service records allows more efficient support and avoids a variety of common problems such as when a service client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the few consulting firms to provide round-the-clock system tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your network support to be proactive rather than reactive. By revealing possible problems before they cause lost productivity, system monitoring can save your information network from painful and expensive service losses.
How Does My Business Start Receiving Online Technical Support from Progent?
To get started with Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.



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    • Microsoft Office Communications Server delivers Instant Messaging and presence as part of an extensible, enterprise-grade package offering advanced security, transparent compatibility with other Microsoft software, an extendable, industry-standard development environment, and compliance with regulatory mandates such as HIPAA, SOX, and Gramm-Leach-Bliley. Communications Server offers lower costs and improved operational efficiencies, increased individual output, and better intellectual property security. MS Office Communications Server has been superseded by Lync Server, which itself has been revamped and renamed Skype for Business. Progent's Microsoft-certified unified communications consultants can provide online and on-premises support and troubleshooting help for your Office Communications Server deployment and can assist you to assess the costs and benefits of migrating to Microsoft's Skype for Business. Progent can also help you to plan and carry out a smooth migration that will add business value to your IT system






    • Progent's private cloud hosting allows small and midsize businesses to run mission-critical applications like SQL and Exchange from a hardened Tier III data center facility on fault-tolerant equipment with offsite backup. Progent uses Microsoft's Hyper-V technology for server virtualization and Microsoft Data Protection Manager for backup replication and restoration. Smaller organizations can take advantage of Progent's private cloud to avoid major capital costs for the acquisition, upkeep, and management of network hardware and data center facilities while achieving the highest levels of system reliability and security.







    • Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery consultant who can assist you to contain the progress of an ongoing ransomware attack. Call 800-462-8800










    • Remote 24x7 monitoring, proactive alarms, and actionable analytical reporting are crucial to maintaining the proper operation of your network and avoiding preventable and expensive downtime. Remote Monitoring and Management (RMM) solutions have advanced to the point that companies of all sizes can afford a degree of protection that was once reserved for large enterprises. Progent can provide several Remote Monitoring and Management solutions delivered as low-cost service packages created to help you to identify and fix a an array of IT network issues before they can disrupt your business.






    • Progent can provide the support of a certified consultant with an extensive background deploying technology from the leading video conferencing/telepresence providers such as Cisco/Tandberg, Polycom, LifeSize and Radvision and can assist your company to design, install, expand, or troubleshoot a telepresence solution that protects your investment and optimizes the business value of your information network. Progent also offers the services of network infrastructure consultants who can help companies of all sizes to create and troubleshoot a network that delivers the speed, reliability, security, and scalability required to support your video conferencing/telepresence solution.







    • Progent's ProSight portfolio of managed IT services are intended to offer organizations who maintain minimal internal IT administration and support teams with affordable access to world-class management platforms and consulting expertise. Benefits of the ProSight line of managed IT services include fixed IT maintenance costs, automation of routine management processes, continual absorption of new information technology, graceful migration from older technology to modern solutions, improved fit between computer technology with strategic goals, guidance from seasoned IT consultants, and freeing up management to focus on business issues rather than ever-changing information technology.







    • Progent can assist you to deploy Cisco's networking technology to build a solid basis for your local, cloud-centric, or hybrid data center and streamline operations in key areas including compute and storage consolidation, security and compliance, versatility, availability, and recoverability.






    • Progent is a certified Hornetsecurity/Altaro partner and can plan, configure, and manage a deployment of 365 Total Backup to preserve your Microsoft 365 mailboxes, files residing on your company's OneDrive Accounts and SharePoint Document Libraries, user and group Teams Chats, plus files on Windows-powered endpoints.





















    • Progent's Microsoft-certified professionals can help you evaluate the possible advantages of Hyper-V-based server virtualization for your business, conduct test installations to verify Hyper-V's operation with your line-of-business software, evaluate your network architecture for optimal operation with virtualization solutions, assist you in moving to Microsoft Windows Server 2008 and configuring Windows Hyper-V, educate your IT staff to monitor and manage Hyper-V, provide world-class consulting support for enhancing the protection of your virtual machines, establish and test business continuity processes that optimize network availability, and provide ongoing consulting and technical support including low-cost online troubleshooting and comprehensive Help Desk outsourcing.







    • Progent's seasoned ransomware recovery experts can help your business to restore an IT network damaged by a ransomware attack such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Nephilim.








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