Wireless Expertise

Consulting and Technical Support Services for BlackBerry Solutions
BlackBerry mobile smartphones were once one of the most popular solutions for achieving location-independent connectivity to messaging, scheduling, web-based programs, and other critical business data. Progent offers Ottawa, Ontario companies the expertise of BlackBerry-premier experts who can assist organizations to maintain their BlackBerry deployments or migrate smoothly to a current mobile platform.

As the sophistication of small company networks has expanded, and as the demand for enterprise-class protection, dependability, and recoverability has grown to be the norm for companies of any size, effective deployment and support of RIM BlackBerry technology has grown more challenging. To address areas such as security, business continuity, and synchronization of BlackBerry smartphones with diverse messaging servers and corporate databases, small organizations frequently turn to outside support professionals who offer expertise in BlackBerry installation and troubleshooting.

Progent can provide the services of BlackBerry-premier consultants who can assist small businesses to design, manage, and repair BlackBerry-based environments economically and efficiently, dispensing with the need for an internal BlackBerry technology expert and reducing the cost and hassle of supporting mobile workers. Progent's BlackBerry technology specialists have in-depth experience working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security specialists. This range of knowledge, coupled with Progent's efficient remote support capabilities, gives small companies a budget-friendly solution for incorporating RIM BlackBerry technology productively into their IT system.

Progent's experts can assist your business with SQL Server 2019 development support, SQL Server 2016 migration and management consulting, and Microsoft Exchange setup so that your database and email systems operate optimally with BlackBerry Enterprise Server. Progent can also help you to migrate from previous editions of BlackBerry and Microsoft software, set up easy-to-use administration utilities to help you monitor and control BlackBerry devices throughout your business, recommend security policies that are right for your business, customize wireless applications, and make sure that your network infrastructure is appropriately designed to accommodate your BlackBerry users. In addition, Progent's business continuity consultants can help ensure that your BlackBerry data is included in your scheduled backup processes in order that it can be recovered rapidly and thoroughly.

Ottawa Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Ottawa metro area.

Technical Support for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server (BES) streamlines administration and maintenance of RIM BlackBerry smartphones, providing a single platform for handling key tasks like smartphone installation, updates, and deactivation while also providing a solid foundation for security and fault tolerance. BlackBerry Enterprise Server (BES) delivers transparent integration between Microsoft Exchange Server, Novell GroupWise, or Domino messaging platforms and BlackBerry users and supports wireless synchronization.

BlackBerry BES Server includes a wealth of data protection capabilities starting with advanced data encryption of information sent between a BlackBerry wireless handset and BlackBerry Enterprise Server based on Advanced Encryption Standard or Triple Data Encryption Standard. BlackBerry BES Server also allows excellent versatility in selecting degrees of protection to meet the specific needs of your mobile network. Progent's BlackBerry certified consultants can assist your company to choose powerful security features and activate them wirelessly. Examples of these wirelessly selectable security features are:

• Lock down a device
• Wipe data from a misplaced or stolen smartphone
• Lock out Bluetooth functionality
• Activate built-in defenses against malware

BES Server also offers versatility in selecting how to keep mobile users from installing or running unsecure or prohibited software. Progent can assist you to select protective processes like:

• List precisely what applications are permitted on the device
• Block third-party programs from using persistent memory on the smartphone
• Determine which resources third-party software can use on the device
• Restrict the types of connections third-party programs running on the device can establish
• Block all external applications from being loaded or executed on the BlackBerry device

Progent's Remote BlackBerry-premier Support is Quick and Economical
For companies in Ottawa, Ontario who require fast and economical access to a qualified RIM BlackBerry support expert, Progent delivers effective online help from a seasoned support team who have provided IT solutions to organizations in each state in the country. (See Progent's client testimonials.)

Online support eliminates travel expense and lets engineers resolve technical issues rapidly, so you minimize wasted productivity. Progent's BlackBerry specialists have been awarded certifications in all BlackBerry solutions and offer professional help in areas including fixing synchronization issues, deploying BlackBerry BES Server, and designing a secure, high-availability system architecture for BlackBerry users. Certifications earned and practice areas offered by Progent's BlackBerry professionals include:

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the knowledge needed to configure and troubleshoot the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry-certified expert can help you to use resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to run important procedures such as troubleshooting enterprise activation issues, registering and removing BlackBerry smartphone users, setting activation passwords, implementing over-the-air program installation and setup, deploying and debugging the BlackBerry Smart Card Reader, and configuring backup and recovery processes.

Progent's BlackBerry-certified consultants can also help you to operate management software like the BlackBerry Administration Service for role-based management, resolving file attachment and data flow issues, and using WiFi for enterprise activation. In addition, Progent can explain the role of IT policies in the BlackBerry Enterprise environment and help you to define and install appropriate security options.

Progent's Microsoft-certified Exchange Server experts can team with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your current Microsoft Exchange infrastructure for working in conjunction with BlackBerry BES Server or move your BlackBerry solution to the latest version of Exchange.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced skills for deploying, administering, monitoring, and maintaining one or multiple BlackBerry BES Servers in a messaging environment based on Microsoft Exchange. Progent's BlackBerry-certified consultant has expertise in key areas related to BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Outlook, firewalls, proxy servers, MAPI, and IT policies and scheduling. Progent can assist you to add and remove BlackBerry device clients on Exchange Server and Windows Active Directory, configure, track, and administer BlackBerry BES Server, manage BlackBerry smartphones and user accounts, archive and support storage groups, apply permissions, install the Mobile Data System (MDS) and Instant Messaging, deploy access control lists, manage Microsoft Exchange Server data flow, create, edit, and assign wireless LAN and VPN configuration sets, set up SNMP traps, and produce reports based on SNMP results.

Progent's BlackBerry expert can support your BlackBerry solution in a number of environments such as Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
Progent offers the support of a BlackBerry Certified Solution Designer to help you to design, deploy, test, repair, and document a mobile wireless solution built upon the integration of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's high-level consulting services for BlackBerry include business and technology requirements analysis, system architecture, deployment strategy and execution, performance tuning, design of a high-availability environment, information backup and business recovery planning, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your functional objectives and to design a wireless solution that meets your IT budget and supports your business strategy. Progent can explain the impact of your operational policies on the design of a BlackBerry Enterprise Solution, evaluate your existing network architecture's suitability to support a BlackBerry Enterprise Server, help your organization to determine which management model and physical components match your requirements, and analyze your messaging system configuration. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can make informed decisions about options for software versions, server hardware and mass storage, network topology, and application set up.

To optimize network security, Progent's BlackBerry expert can help your company to choose and activate appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and GIAC-premier security engineers to run network-wide security assessment and compliance validation and suggest improvements to account for your BlackBerry environment.

Contact Progent to Get Assistance from a RIM BlackBerry-Certified Consultant
To contact Progent about technical support for BlackBerry wireless integration, phone 1-800-993-9400 or visit Contact Progent.